Australia: hotel con internet nella provincia di Queensland

La posizione è conveniente se si desidera stare lontano dal centro della città e evitare un parcheggio pubblico costoso. Un po 'di rumore a causa della strada principale, ma in generale va bene. Mentre l'hotel offre parcheggio sul posto, è costoso a AUD 40 per notte, e gli spazi di parcheggio sono molto stretti e limitati. La stanza non è dotata di un kit di amenità, ma un punto più importante è che comprende un frigorifero, una microonde, e alcuni utensili di base, bocche e piastre. Ho apprezzato la piscina supplementare nella stanza... mentre piccola, era meglio di niente. Il bagno è mal progettato e quasi impossibile lavare la faccia lì senza colpire la testa sulla fiamma! Il bagno è buono, ma il pavimento è bagnato facilmente perché non c'è una cortina di doccia per bloccare l'acqua dall'area igienica. Inoltre, non ci sono igiene igienica diverse da shampoo di base, gel da doccia e condizionatore. L'hotel non dispone di un servizio di lavanderia in casa, ma c'è un lavastoviglie situato nel parco aperto direttamente dall'alloggio. Per cena c'è un McDonald's e KFC vicino, a circa 5-minute passeggiata.Altrimenti, si può guidare, perché forniscono il proprio parcheggio. Il colazione è estremamente basilare, composto solo da pane, tostapane, frutta, latte, caffè e tè.Le staff sono molto amichevole e ti fa sentire come a casa

Location: on the southern end of Surfer's Paradise, the quieter end, just behind the Q1. General notes: it is NOT a hotel. It's a serviced apartment. Put it into context & you'll be fine. The location is convenient. There's free resident parking. The staff are polite & professional. Club Wyndham is a time share operation, which they will try to gently push for. Thank you Felipe! There is a cafeteria onsite which serves breakfasts & meals on a schedule. The parking is free which is a remarkable bonus. There's free WiFi. 3 lifts service all floors and are generally efficient given the 17-18 floors. As of 2026 May, there are major renovation works being carried out, which shows they care, but do expect construction noise during your stay until it's complete. They should be more upfront about it to avoid upsetting the easily outraged customer, I felt. SO BEWARE!! Do check with them before you book Rooms: as a rented apartment block, more akin to Airbnb with a reception, do expect that each unit will vary in furniture & fittings, so be wary of the bad reviews as in general not all units are the same. From an objective perspective, the unit was well appointed & functional to a moderately good level. Just don't expect 4 star hotel level finishings. But it's good enough on the whole. There's air conditioning that works well, a large screen TV, kitchenette with cutlery & tableware, and a dishwasher, fridge & microwave. There's a washing machine & dryer as well, for the clothing. The sofas are comfortable & clean. There's a balcony which, if ocean facing, are ideal for the sunsets and smokes. Read: great views! The TV provides the usual terrestrial channels as well as a Club Wyndham cable like channel tv with a reasonably wide selection of video movies. There is a nice complimentary selection of tea bags, coffee & chocolate powder provided. Rooms: the single beds are rather narrow & small, but adequate. Not the best I've experienced, but good enough. The mattresses are very comfortable, soft & plush, not hard. The pillows are also very comfortable. The only thing missing in the room was the inadequate provision for clothes hangers & racks. Baffling to not provide clothes hangers in the wardrobe cupboard. Inexplicable. There's a small TV screen provided in the bedrooms too & an individual air-conditioning control console for the bedroom itself. Bathrooms: generally clean and adequate. All the usual soaps & moisturizers provided. No toiletries are included though. So do bring along your own toothbrushes & shavers. There are plugs for the electric shavers. The complete set of fluffy towels are provided. The shower is not a rain shower but just a shower head. Hot water takes a short while to heat up & The showering Is generally a good experience. Based on my limited experience, it's a good place for a short stay, with the free parking tipping the balance in its favor for most, though for long stays I'm not sure how efficient they will be in providing for extra towels, toilet paper, cleaning services, etc. Though on the surface, they do appear to be up to the task. Again, I would ask about this if you're staying for more than 3 days. Do also check about the renovation noise during the day! Addendum: There's a great Indian restaurant (Delhi Darbar) & a very popular Italian restaurant just downstairs. Also a good Japanese restaurant (Osaka) just opposite.

Ottimo ubicazione, bel appartamento e grandi strutture. Ci siamo davvero goditi del nostro soggiorno e saremmo felici di tornare. Molto consigliato!

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.

Pensavo che, visto il prezzo, non sarebbe stato granché, ma siamo rimasti piacevolmente sorpresi. La vista è magnifica, la posizione è perfetta ed è un posto incantevole ma allo stesso tempo accogliente. Il personale è stato fantastico e i servizi offerti sono un ottimo modo per trascorrere una serata, lo consiglio vivamente!

Hotel in buona posizione rispetto alle spiagge e al centro. Struttura un po' datata e poco mantenuta (vedi foto). Anche l'interno delle camere dai mobili, alla scrivania, al tavolino, le sedie e il mobile porta tv sono decisamente ”usati” cioè da sostituire. La TV funziona solo con canali locali, quando altri hotel dello stesso livello ti danno la possibilità di collegarti con la rete per usare pay tv/streaming, e YouTube o musica se non ti interessa vedere la tv. Il bagno ha ancora i rubinetti con acqua calda e fredda separati. La doccia ha un unico soffione con getto unico e senza saliscendi per cui se vuoi sciacquare i piedi fai la doccia lo stesso. Insomma i servizi non sono da 4*. Inoltre ho chiesto una camera tranquilla ad un piano alto e mi hanno assegnato una camera al 3° su 8° piani totali. Quindi denota scarsa propensione al cliente, sia all' ascolto che quello che scrive sulla prenotazione e questo è un punto che i manager dell' hotel devono risolvere. Altra cosa che ho notato una sorta di selezione dei clienti in base ai giorni di permanenza e dove hanno prenotato. Se per caso hai prenotato su una delle diverse piattaforme digitali di prenotazioni alberghiere e magari anche hai già pagato, ecco allora ti trattano come cliente di serie B tanto non hai alternative e ti danno le camere meno belle, tanto sei di passaggio. Anche questo aspetto dovrebbe essere risolto da chi pretende e vuole gestire una struttura a 4 stelle in una delle località turistiche più conosciute del sud del Queensland (Gold coast) se vuole veramente rendere felici i propri clienti e non solo negli slogan aziendali (customer focus/driven).

La camera e le strutture sono ben mantenute, e non troppo lontano dal centro della città. Tuttavia, non c'è molto intorno per cibo e bevande mentre sono rimasto in vacanza pubblica.

Had everything you need for a comfy stay, will be back! Would have love to stay longer

Hotel was lovely, modern and comfortable in a perfect location but our room was an odd shape, no desk to use my laptop or eat etc. and does not actually have a gym. The gym is located at the Star next door, head towards the centre lifts and go down to level P to use the gym but AC was broken and felt awkward walking through The Star in my gym gear. Parking was also a little confusing at first as you need to head into the Star parking, navigate across to building 1 and park in levels 3 or 4. Not much signage. Good initiative they had going was to go green and not get your room serviced for the day but they offer you a $10 voucher to use at the cafe down stairs. Great coffees Make sure to join the Star membership for free to get discounted food & beverages and they always have good specials like to slow cooked beef cheeks for $19.90 AUD