Costa Rica: hotel con spa nella provincia di Provincia di Alajuela

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

Un hotel molto bello e bellissimo, costruito con materiali di alta qualità e un grande design. Tuttavia, la mia più grande delusione è stata che un hotel 5-star non ha fornito acqua complimentare nella stanza, invece di venderla per $4.50 per bottiglia. Questo è particolarmente sorprendente in Costa Rica, considerando che la camera costa oltre $1000 per notte. E' deludente e anche disgustoso che non siano disposti a soddisfare le norme fondamentali internazionali in materia di servizi. A mio parere, la gestione dovrebbe essere ispirata dagli hotel in Asia e Medio Oriente, dove il servizio ospite è spesso molto più pensativo e completo. Mi è sembrato che invece di fornire piccole essenze come parte del servizio, cercavano di pagare un'ulteriore tassa per tutto, che ha avuto un impatto negativo sull'esperienza generale.

Супер красивый отель! С прекрасной вкусной кухней, отличным персоналом, огромными комнатами. Вид на Ареналь божественный!

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

Pensi di aver prenotato una stanza come quella che si mostra nelle foto, ma invece ti è data la peggiore stanza. Usano foto ingannanti, e quando lo chiedi, ti dicono che devi aggiornare. Per evitare il disturbo, ho finito di pagare un'altra somma solo per ottenere la stanza che pensavo avessi prenotato, soprattutto perché questa era la mia prima fermata e non volevo iniziare il mio viaggio con un cattivo biglietto. Dopo aver contattato Trip.com, mi hanno compensato. Non c'è ascensore e nessun aiuto, quindi devi portare il bagaglio e scendere le scale.

Il personale era molto buono, soprattutto il personale del ristorante. Tuttavia, alcune delle carenze comprendevano il WIFI molto lento e incoerente nel nostro edificio (500), la porta del bagno non poteva essere tenuta chiusa, e il jacuzzi in camera non è mai stato caldo. Ma, sulla nota positiva, la camera AC era molto buona, la camera, il bagno e la doccia erano spaziose e aveva acqua calda. P.S. Mi ha soffocato il mio tomahawk sotto cotto durante il pranzo.

Amazing place with all the bells and whistles - beautiful property and excellent facilities. Would stay again. The view from my room was the volcano and totally magical

Il mio volo è stato ritardato, ma mi hanno aspettato di entrare, e mi hanno mostrato rapidamente nella mia stanza, che era spaziosa e una bella vista dei giardini e della piscina, il letto era comodo nel doccia era perfetto. La signora alla ricezione era bella e mi preparava il colazione e mi adattava ai miei amici. Si tratta di un hotel che si trova a circa otto minuti di distanza, ma che si trova a circa otto minuti di distanza, si trova anche un grande centro commerciale a circa la stessa distanza se si dimentica qualcosa.

Absolutely loved this place. The grounds were beautiful and you felt like you were really in the middle of the jungle, but with all your creature comforts. Breakfast each morning was great, with a good choice of local and western options. Would definitely stay again.