Hotel Echarm a Xiamen

10mins walk to SM mall, 20 mins car to airport Comfortable beds and big family room. Was given complimentary breakfast for 2 nights, staff were helpful and friendly. Family room is just beside the lift, 7th floor was very noisy throughout the day and night with constant mechanic noises which disturbed our sleep. Changed to lower floor the next night and is much tolerable. Very big washer and dryer were a plus for us!

Do not recommend this hotel. Booked ji xin room type and expected room not worse than photos and size and furniture as advertised in trip.com It's the first time I encounter staff kept telling me my room is a ”special offer” room at check in process when I didn't ask anything about the room. She was very friendly and even offered to usher us to our room. When we exit lift at level 9, she led us to a hidden stairs behind the lift. So no wonder she has to led us because the ”special offer” room was hidden. The wall and corridor looked different from the normal rows of rooms from lift level. When we went in the room, we realised it's very small but didn't immediately check trip.com photos and booking details. We put our bags and left quickly for dinner. When we returned I don't think the room matched what I booked here so I went to the counter and inform the same staff. At this moment, I understand why she kept using the words ”special offer room” when I checked in. Advertised pictures of the room type showed several different designs but all have space for table and chair. The room given to me only has leg space around the double bed and a low cabinet (height of stool) near the door. Shower and toilet are in the same space which means toilet will be wet when u shower. This room is 902. At the counter, the staff said I should have rejected the room at first glance and she doesn't have other rooms which looked more like the advertised rooms because I rejected too late. Her colleague besides her said the hotel has many different rooms. She said my room is ”special offer room” and they don't bother to look at my phone to see trip.com photos and listed space and furniture provided. I made the colleague look at trip.com room photos and tell me the type of room they belong to. To my horror, the staff sad those are Yi yue rooms and not yi xin. So I asked them if they are telling me that the hotel used yi yue room photos as advertisements to sell yi xin rooms. Then she became quiet and the girl suddenly has other room for me to change. Although the new room (also level 9) still didn't have the table and chair as per listed in trip.com booking details and photos but at least it is far more decent. Please be careful if you have already booked this hotel!

The check-in process was not very smooth, as the counter staff were not quite prepared to handle a larger group of seven, which resulted in some delays. However, the room itself was spacious and clean, providing a comfortable stay. We would like to highlight the counter staff, who were very helpful. They patiently guided us on how to order food delivery and even assisted by providing a local phone number. Their support made our stay much more convenient and pleasant.