Recensioni su Mercure Xi'an Longshouyuan Daming Palace Hotel

Risposta dalla struttura: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us—your words have brought immense joy to every member of the Mercure Xi’an Longshouyuan team!We are thrilled to hear that our hotel became a memorable part of your Xi’an journey. Maintaining a clean and comfortable environment, training our staff to be organized and friendly, and curating a varied, high-standard breakfast are all efforts we take seriously to make our guests feel welcome. It is especially heartwarming to know that Hotel Manager Jerry Song’s assistance from your arrival onward left such a positive impression—we have already shared your gratitude with him, and it will surely motivate him to continue delivering exceptional service.Xi’an’s charm lies in its rich history and beauty, and we are honored that our hotel could complement that charm, making your stay even more unforgettable. Your recommendation means the world to us, as it reflects our commitment to creating great experiences for every guest.We sincerely look forward to welcoming you back to Mercure Xi’an Longshouyuan in the future, should you return to this wonderful city. Wishing you all the best in your future travels!

Risposta dalla struttura: Thank you so much for your recognition and objective feedback! We are truly reassured to know that you were satisfied with our staff's service and also appreciated the new look and aesthetic of the room. As for the somewhat aged exterior of the building, we will include it in our future improvement plans and consider enhancements such as partial renovations and environmental decorations to improve the overall impression. Next time you visit, we will continue to provide excellent service and maintain clean and beautiful rooms, so you can still have a comfortable experience!

Risposta dalla struttura: Hello dear guests! Thank you very much for your review and sorry for the inconvenience caused by your stay. If you have any questions during your stay, you can contact the front desk, we will do our best to coordinate and solve them for you, and wish you a happy life!

Risposta dalla struttura: 生活就像一場浪漫的旅行，願您一路繁花似錦，念念不忘的是小美，恭候您的再次光臨！

Risposta dalla struttura: Dear guests, we are very sorry to bring you a bad experience, the hotel has downloaded the translator for each employee to facilitate communication with foreign guests, and look forward to your next stay.

Risposta dalla struttura: Dear guest, Thank you very much for taking the time to review your recent stay with us. We are very sorry for the problem when you checked in. Your room was reserved for you. However, there are some mistakes in the check-in process, and then we will strengthen the training of the front desk staff's business skills. We look forward to your next visit, let us bring you better service!

Risposta dalla struttura: 尊敬的賓客您好！非常抱歉小星沒有給您帶來完美的入住體驗，酒店準備了多種不同佈局的房型以供客人選擇，希望我們真誠服務能夠帶給您愜意的體驗，小星真誠的期待您的再次光臨!

Risposta dalla struttura: Simple words, warm happiness, and looking forward to your next visit

Risposta dalla struttura: Distinguished guests, hello! Thank you very much for your review. We insist on winning repeat customers with good service. We look forward to seeing you again! If you are satisfied, please give us 5 stars!

Risposta dalla struttura: 非常抱歉給你帶來了如此糟糕的入住體驗，你反饋的這些問題我們一定會嚴肅對待並妥善處理。關於網絡問題，我們會立即安排專業的技術人員對酒店的無線網絡進行全面檢測和優化，特別是你所在的 1129 房間區域，會重點加強信號覆蓋。同時，我們也會與通信運營商溝通，查看 5G 信號弱的原因並尋求解決方案，爭取儘快改善網絡狀況。關於還沒有供暖風的問題，是因為酒店與物業樓梯一體，集中供暖，目前多次和物業溝通此問題，物業需要時間打壓、測試供暖系統，現酒店備有暖氣片臨時應急，此次未能保障您的基本居住舒適度，我們再次深感抱歉。再次向你表示深深的歉意，我們會努力改進這些問題，提升酒店的服務質量和設施水平。

Risposta dalla struttura: 看到你每次出差都特意來住，還把位置、清潔、隔音、早餐甚至前台温水都誇了個遍，我們整個團隊都被暖到了！這份長期的信任和細緻的認可，真的太珍貴了～期待下次出差還能迎接你，為你提供同樣舒心省心的入住體驗！

Risposta dalla struttura: 親愛的客人，感謝您對我們酒店的支持和認可，這裏永遠是您温馨的家，歡迎您回家，美美噠.

Risposta dalla struttura: 看到您再次選擇我們，還特意提到 “提前聯繫加床就安排好”，我們特別開心 —— 老客人的信任最珍貴，能把您的需求記在前面、提前落實，就是不想讓您多費心。後來知道您因為樓下廣場舞影響睡眠，我們趕緊幫您調整到高樓層，雖然沒能徹底解決噪音問題，心裏其實還挺過意不去的，但您依舊認可 “服務是好的”，這份包容真的讓我們特別感動。其實面對這類問題，我們也在悄悄想更多辦法，希望下次能給您更安靜的休息環境。還有您誇的 “早餐豐富”，後廚師傅們每天凌晨就開始備菜，就是想讓大家早上能吃到熱乎又多樣的口味，給一天攢夠元氣。您把這些細節都記在心裏，是對我們最大的鼓勵。下次再來，不管是加床需求，還是想住更安靜的房間，您儘管跟我們説，我們一定更用心地幫您安排，爭取讓每一次體驗都更舒心～ 😊酒店總經理：宋從琴

Risposta dalla struttura: .深深的話要淺淺地説，長長的路要揮霍地走，大大的世界要率真地感受，您的旅途要我們相伴！