Hotel a Cairns con piscina

Pros: Great location – less than a 5-minute walk to the night market, which was super convenient. The reception area is gorgeous and makes a great first impression. Toiletries were excellent – good quality and not locked away like in some other hotels, and they smelled really nice. The rainforest shower was a standout – absolutely loved it. The rooftop bar is a vibe, with $9 margaritas and tacos, which was a great bonus. Cons: The room had a musty smell, and there was no window to let in fresh air, which made it feel quite closed in. The sink trap also had a strong unpleasant smell, and the cushions in the room didn’t smell fresh either. We booked for 4 people, but housekeeping only provided 2 towels daily, so we had to request more every day. The pool is quite small, and the chlorine levels seemed very high – it irritated and burned our eyes, and we ended up having to visit a pharmacy.

Sono una viaggiatrice da sola. Un Uber dall'aeroporto costa circa 22 dollari e il viaggio dura più di 10 minuti. C'è un grande hotel dall'altra parte della strada. Ho soggiornato al settimo piano e l'ho trovato molto tranquillo. Più tardi, ho incontrato una donna cinese che viveva al quinto piano e mi ha detto che era un po' rumoroso. Tuttavia, potevo sentire chiaramente le persone che camminavano e parlavano nel corridoio. Il molo è molto vicino, con la passerella che porta al piano inferiore. Sono rimasta molto soddisfatta dell'illuminazione del bagno e del volume dell'acqua della doccia. Era molto adatto alle donne che si truccano. Da allora ho soggiornato in hotel a Sydney considerati migliori e più costosi, ma l'illuminazione non era buona come questa. Il volume e la pressione dell'acqua della doccia erano relativamente buoni. Anche se la camera mostrava la sua età, era complessivamente decente.

L'hotel è nella media, con un'ottima posizione e pulizia. I servizi sembrano ben tenuti. La reception si trova su un lato, mentre l'altro lato è vicino alla laguna e ospita un bar. Gli svantaggi sono che Cairns è una piccola città e gli hotel non sono economici, offrendo generalmente un rapporto qualità-prezzo basso. Inoltre, per raggiungere la stanza Flynn bisogna percorrere un corridoio al secondo piano e poi scendere al piano successivo dalla reception, il che è un po' scomodo.

We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.

Posizione incantevole, camera e bagno puliti e curati nei minimi dettagli. Tutti i comfort sono presenti e il personale è molto professionale. Nelle vicinanze si trovano l'Esplanade, bar e Woolworths. Spesso sono disponibili parcheggi di fronte alla struttura, sulla strada.

I expected much better from a hotel carrying the Ramada name. We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help. After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter. Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words. I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered. The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised. The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient. Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again

Esperienza contrastante: ottima posizione, internet scadente e colazione inadeguata L'hotel gode di un'ottima posizione e la camera era pulita, spaziosa e confortevole. Servizi come il parcheggio e gli ascensori erano ben tenuti e all'altezza delle aspettative. Tuttavia, per noi viaggiatori d'affari, la connessione internet è stata una grande delusione. L'hotel sembra affidarsi a un sistema hotspot, estremamente inaffidabile: velocità ridotte e continue disconnessioni per tutto il fine settimana. Servizi di streaming come Netflix erano inutilizzabili e persino la navigazione di base risultava frustrante. Come se non bastasse, il telecomando aveva le batterie quasi scariche e funzionava a intermittenza. Siamo rimasti delusi anche dal riposo e dalla colazione. Dopo esserci alzati presto ogni giorno, speravamo in un po' di tranquillità nel pomeriggio, ma è stato difficile godersela visti gli altri problemi. La formula per la colazione del fine settimana ci è sembrata ingannevole. Invece di una colazione in hotel, abbiamo ricevuto un buono da 20 dollari a persona da spendere in un bar nelle vicinanze. Sebbene il bar fosse piacevole, apriva solo alle 7:30 nei fine settimana, il che non è l'ideale quando si inizia a lavorare tra le 6:30 e le 7:00. E, realisticamente, 20 dollari non bastano nella maggior parte dei bar al giorno d'oggi, quindi sembrava più una soluzione di ripiego per risparmiare che una vera e propria offerta per la colazione. Nota positiva: Clara alla reception sabato è stata professionale e gentile, ha fatto del suo meglio per aiutarci, anche se purtroppo non poteva fare molto. Sembrava che il suo responsabile fosse presente ma abbia evitato di intervenire, il che è stato deludente vista la situazione.

The Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.

Buono valore per soldi.Quando si prenota, si deve controllare prima se si ottiene una stanza con vista al giardino o al corridoio senza vista esterna. Bella piscina sono con sentimenti palme tropicali. Molto amichevole personale

La signora della ricezione era molto inamichevole, non mi spiegava come potevo ottenere acqua calda, perché non era fornito alcun caldo, e mi consigliavano di capire cosa fare con questo, perché era disponibile. L'hotel dovrebbe fare questo piccolo miglioramento, in modo che i clienti possano godere di più senza molta incertezza!