Hotel sul mare a Cairns

Sono una viaggiatrice da sola. Un Uber dall'aeroporto costa circa 22 dollari e il viaggio dura più di 10 minuti. C'è un grande hotel dall'altra parte della strada. Ho soggiornato al settimo piano e l'ho trovato molto tranquillo. Più tardi, ho incontrato una donna cinese che viveva al quinto piano e mi ha detto che era un po' rumoroso. Tuttavia, potevo sentire chiaramente le persone che camminavano e parlavano nel corridoio. Il molo è molto vicino, con la passerella che porta al piano inferiore. Sono rimasta molto soddisfatta dell'illuminazione del bagno e del volume dell'acqua della doccia. Era molto adatto alle donne che si truccano. Da allora ho soggiornato in hotel a Sydney considerati migliori e più costosi, ma l'illuminazione non era buona come questa. Il volume e la pressione dell'acqua della doccia erano relativamente buoni. Anche se la camera mostrava la sua età, era complessivamente decente.

The hotel is in a very good location for exploring Cairns, a short walk to the harbour and even shorter walk for all kinds of restaurants, the hotel has its own restaurant where they serve a BBQ type meal with the meats being carved at your table. The receptionists are very friendly and helpful, Francesca was really lovely, there’s three lifts to all floors, our room 718, was very clean and tidy, lovely cool cotton sheets on a massive bed, a large TV and coffee and tea making facilities, the shower and toilet was ok maybe a bit dated but it served a purpose, the room was cleaned with fresh towels every day, we had breakfast in the hotel which was $25 each, its buffet style so have as much as you need, the restaurants around the hotel are very eclectic, but YaYas’ Greek restaurant is fantastic, the food the staff the atmosphere are all great, highly recommend you try it. All in all the hotel is at the heart of Cairns and all it has to offer.

Il servizio del personale alla reception varia da persona a persona, quindi non mi ha dato troppo fastidio. La pulizia era soddisfacente. Tuttavia, credo che potrebbero fornire due bottiglie di acqua minerale. Avendo soggiornato solo al Ramada e in questo hotel, non posso fare paragoni. La connessione Wi-Fi era buona. Anche le due colazioni erano soddisfacenti. La piscina è piccola, ma è un buon posto per rilassarsi.

Stayed at Mantra Trilogy and honestly had such a good experience. The location is perfect — right in the middle of everything and only a short walk to the lagoon, night markets, restaurants, and clubs. The rooms were clean, modern, and spacious, with amazing views and a really relaxing vibe. The pool area was definitely one of the highlights, especially for chill afternoons before going out at night. Staff were friendly and helpful throughout the stay, and the overall atmosphere felt safe, comfortable, and perfect for a girls trip or little getaway. Would definitely stay here again when I’m back in Cairns!

I expected much better from a hotel carrying the Ramada name. We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help. After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter. Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words. I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered. The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised. The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient. Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again

Great hotel at a great price. Big, clean room with a lovely balcony overlooking the pool and garden. The pool was also great and refreshing. Walking distance to all restaurants and major shops. They make good coffee in the hotel bar too! They don’t clean your room for stays of less than 7 nights, but we were able to get clean towels daily if we wanted them. Friendly staff and overall a great home for us while we visited Cairns!

The unit is adequate for my family of six for a 3-night stay. Basic necessities are generally met, and the overall stay was acceptable. However, there were several maintenance and usability issues that affected comfort. Some air-conditioning remotes were faulty or missing batteries, requiring us to swap between rooms to find working ones. The telephone/RJ45 connection head was also broken and left dangling, with wiring not properly connected, which gave a poor impression of upkeep. In terms of sleeping comfort, the beds are quite soft and the pillows offer very little support. The positioning of the electrical wall outlets behind the bed also made it inconvenient, as we had to shift the bed forward to access the sockets. For kitchen use, it would be helpful to provide basic dishwashing supplies such as a small bottle of dishwashing liquid and a sponge, especially when only a few items are used in the dishwasher. On a positive note, the bathroom facilities are in good condition. Water pressure is strong and hot water is consistently available, which made showers comfortable. Overall, the stay was acceptable, but there is clear room for improvement in maintenance and basic guest amenities.

Mi piace molto questo hotel, molto pulito, molto carino, l'ospitalità è molto buona, mi piace molto e sono molto benvenuti, ci accolgono, il personale è molto bravo, sono molto educati con noi e in generale molto gentili. Mi è piaciuta molto la camera, era molto bella e grande.

Overall good, but a very strong paint smell in the room, there also was a bad smell coming from toilet. There was a large spider on the wall in the bathroom. The balcony was very dirty as if it has never been cleaned. But the customer desk personnel were very friendly, courteous and helpful. Next stay we will book an apartment room instead of single room. But overall it was pleasant apart from the abovementioned.