Hotel 4 stelle a Riad

L'hotel era pulito e il personale era molto amichevole ma la progettazione della camera era cattiva, un grande passeggiata prese quasi 1/3 la dimensione della camera

In generale, tutto è stato eccellente, ma il personale deve essere migliorato. Quando ho visitato il centro fitness la notte, non c'era nessun membro del personale al conteggio, e ho aspettato più di 10 minuti per un asciugamano, anche se avevo già informato il personale fitness prima di quella mattina.

Ottimo personale, molto amichevole, cortese e accogliente.Siamo arrivati ben prima dell’iscrizione, e la squadra ha organizzato una camera precoce, che è stato molto apprezzato. Non posso ringraziare il personale del check-in, il ristorante e il servizio in camera per l'ospitalità, la gentilezza e il rispetto. La stanza era grande, pulita e ben mantenuta, con un comodo letto re, un sacco di uscite di energia, un aria condizionata tranquilla ed efficiente, e buone strutture. Il buffet è stato molto buono, con varietà giornaliera, succhi freschi, una stazione omeletta cucinata per ordinare, una buona selezione di pane e un caffè decente. Situazione a 15-20 minuti da tutte le attrazioni e centri. Ubers e Bolt erano pronti a disposizione. Il ponte Sky era camminabile durante il freddo, ma sarebbe una sfida durante la stagione calda. Punto di sdoppio: • La camera premium si aspettava di essere in un piano superiore, ma la stanza si trovava di fronte alla linea di tetto senza vista. • La testa del doccia non si fermerebbe e si tenne in posizione. In generale, un piacevole soggiorno con un servizio eccellente, con solo questioni di piccolo livello.

I had a wonderful stay at this hotel. The location is excellent—it’s just a short walk from both the metro and bus station, making it very convenient to get around the city. There’s also a mall and a supermarket right across the road, along with plenty of restaurants to choose from. The hotel was very clean, and my room was spacious, comfortable, and spotless. The staff maintained the room well throughout my stay, making it a relaxing place to come back to after a long day. Overall, I highly recommend this hotel for its great location, cleanliness, and spacious rooms. I would definitely stay here again.

Newish hotel. Close to metro station. Very soundproof. Surroundings not great. Lots of building sites. Swimmingpool was not avisilable at first. Due to maintainance and ramadan. Later available. Staff was not realy doing much to solve the situation. Sun at Swimmingpool till noon. Comfy bed, good shower. Wifi not great. Would not recommend.

The hotel is great, loved the size of the room, amenities, cleanliness, and comfort is on point for the price. The reception and check in process is smooth, bilingual support can be an additional point but the communication is still 👌. The room service and house keeping is also great. However what can become a nuisance quite easily is that the hotel claims to have a parking but it stays full so you have to park around the hotel and it is a busy area hence it gets a bit difficult. Moreover, for now the paid parking meters are here but they are not charging yet, once they do .. it will be more difficult to park outside the premises of the hotel. The other downturn for me personally is the size of the commode in the bathroom. Room for improvement here as not only the commode sprays water everywhere while flushing but the bidet makes alot of noise. Over all, I may come back to the hotel for the peace And quiet in the room, lobbies, and the size of the room but the parking can be a down turn for me.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

Kind staff and good location. Clean. Everything is good except uncomfortable pillow.

Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍 On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎

La posizione dell'hotel è eccellente vicino all'ospedale specialistico di King Faisal. Le camere erano spaziose e confortevoli, ma i mobili hanno bisogno di cambiare perché sono vecchi perché i vestiti della porta non si fermano e la scala è rotta.