Hotel con spa a Riad

Durante il nostro soggiorno, sia Butler Kim che Butler Hani erano incredibilmente gentili, professionali e attenti, e si sentono tutti facili e confortevoli dal momento in cui siamo arrivati. Era felice, calda e molto pensativa, e prese l'iniziativa di aiutare mio marito e me a prendere belle foto, che ci hanno significato tanto. La sua vera attenzione e l'energia positiva hanno fatto sentire la nostra esperienza personale piuttosto che di routine. 

I would like to sincerely thank Mr. Abdullah at the front desk for his genuinely kind and attentive service. He was always warm, patient, and made every interaction feel easy and welcoming. What stood out most was how naturally he cared about guests’ comfort — nothing felt rushed or transactional. His support made my stay feel much more relaxed and personal. I truly appreciate his hospitality and positive attitude.

Hotel Aloft Riyadh gwarantuje udany pobyt w Rijadzie - kilka minut spaceru od stacji metra, niedaleko również dostępne bary szybkiej obsługi. Pokoje są duże, czyste i przestronne, do dyspozycji są wygodne łóżka oraz sieć WiFi. Pobyt przedłużyłem o jedną noc i nie było problemu z pozostaniem w tym samym pokoju, mimo oddzielnych, korzystniejszych rezerwacji. Rekomenduję i chętnie wrócę!

Quis ha maneggiato e servito molto bene, e ho consigliato di affrontarlo dai migliori hotel che ho bisogno di tacere in ❣️

Tutto è stato grande. Le camere sono spaziose e ben attrezzate. L'hotel è in una grande posizione vicino a Olaya. Ci sono molti grandi caffè e una stazione di metro nella zona.

Check-In/Check-Out: The check-in and check-out process was very fast, making it a hassle-free experience. Room: The room was nice and big, providing plenty of space. The bed was comfortable, ensuring a good night's sleep. The bathroom was nice, though it was a bit inconvenient that a toothbrush was prepared for only one person. Additionally, the room card stopped functioning after one night, requiring a trip to the reception to fix it. Room Service Food: The room service food was quite good. The grilled chicken was delicious, but the chicken biryani was just nice, nothing extraordinary. Breakfast: Breakfast was excellent! A special mention to Nour, who was very helpful, polite, and friendly. The service provided by Nour was top-notch. Spa: The spa is available only for males. We had to go to another place for a female spa, which was inconvenient. Getting Around: Getting around was very easy using Uber, making transportation convenient and stress-free. Overall Experience: A very satisfying stay with excellent service and comfortable accommodations. Would recommend for a pleasant stay, though the spa facilities could be more inclusive, and the room card issue needs to be addressed.

The hotel was clean Room was specious Staff were friendly There was also variety of food for the breakfast

Great service, clean room, nice location, very friendly staff, easy to order delivery food, good coffee too

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

Non mi sono reso conto che ci sono due hotel svizzeri in vicinanza, quindi il mio taxi mi ha lasciato al posto sbagliato, che mi ha frustrato molto quando ero stanco e malato. Ma il gentile agente del servizio frontale mi ha offerto una guida gratuita con il veicolo dell'hotel, che era proprio intorno al blocco. L'hotel era molto confortevole e il cibo al ristorante era delizioso (avevo il loro tradizionale bastone saudita con riso e succo d'arancia fresco sgusciato) e il servizio era impeccabile. La stanza era molto confortevole con tutte le moderne strutture, come si aspettava in ogni hotel urbano, ma la stanza aveva un odore di sigaretta che non mi piaceva. Ero troppo stanca di cambiare le stanze, mi sono occupato di questo. Ho chiesto una chiamata di sveglio alle 2:30, che ho ricevuto ... grazie!