Hotel 4 stelle a Tbilisi

Ho avuto un soggiorno incredibile al Shota@Rustaveli Boutique Hotel come un lavoro e un tempo libero di miscelazione da solo. La posizione è perfettamente situata a Tbilisi, a pochi passi dalla Tbilisi Opera e Ballet Theatre e dal Museo Nazionale Georgiano, rendendolo ideale per esplorare la città. La stanza era ben attrezzata con un comodo ufficio perfetto per il lavoro. Il servizio era eccellente, con personale attento e amichevole che mi facevano sentire a casa. Questo hotel ha superato le mie aspettative in ogni modo, e lo consiglierei molto a chiunque visita Tbilisi!

We spent two nights at this hotel, and I primarily chose it because of its excellent location. It’s right in the city centre and within walking distance of the Old Town. The rest of the hotel was just okay. The staff were very helpful in assisting us with installing the parking app and finding a suitable parking lot where we could leave our car for two days.

La mia esperienza a sandali metheki è stata sorprendente,I gusti del brunch sono così sorprendenti, il personale è così utile e molto bello con professionalismo di top-notch 🥰, la posizione dell'hotel è molto accessibile a diverse parti della città . Grazie per il sandali metheki, sicuramente visiterà di nuovo.👍👍

L'aeroporto 377 è in cambio di 371, la stazione di autobus che scende dall'aeroporto è l'hotel; l'aeroporto è la porta dell'hotel 540 è in cambio di 377.L'hotel è a sinistra, e si trova in una zona calda come la Plaza Libera. Il ponte che passa attraverso il carrello di carico. Il trasporto è molto conveniente. Oltre alla stazione di bus a Tbilisi, la metropolitana ha generalmente una mappa, che mostra che ogni autobus che arriva alla stazione ha pochi minuti. La ricetta è molto calda.La struttura dell'atrio è molto calda e ha un senso di famiglia. La stanza è grande, due lati di finestre grandi, la strada è aperta, l'edificio è vicino.L'apertura della finestra è un po'scura, ma il suono della finestra è buono. Oltre al letto, giacca, tavolo da scrivania, cibo, lettini, divano, piccole scatole, giacche a terra, le scatole della scatola sono lunghe. Tutti e due abbiamo messo le valigie.La cosa più sorprendente è che l'acqua e diverse bevande nel piccolo frigorifero sono gratis. Il bagno è grande, ma la pressione dell'acqua è un po'piccola. Il primo piano dell'hotel è il suo biff, vicino al ristorante. La pulizia è tempestiva.

在巴統玩了兩天後，回到第比利斯，還是入住了這家酒店。酒店早餐豐富，品種多樣。前台服務員也很熱情。房間不太大，但酒店位置很好，city walk 很方便。包車司機pickup 也好停車。

The hotel is generally well located; however, access by car is not very convenient. Vehicles cannot approach the entrance directly, so guests are dropped off nearby and have to walk to the hotel with their luggage. Overall, the staff leave a positive impression — the team works in a coordinated manner, and there is clear involvement from both the front desk and management. Unfortunately, this applies to a lesser extent to the restaurant and room service. Restaurant service could be improved: service is not always prompt, and tables are cleared with delays. At the same time, the food quality is good — breakfasts are tasty, and hot dishes are prepared well and replenished on time. I would also note that during breakfast, waiters leave the dining area several times to smoke, exiting directly from the restaurant. As a result, the door is frequently opened and cold air enters the room, which is uncomfortable during the winter season. I would also note that communication with room service was inappropriate — the order was taken in a rather rude manner, which does not meet expectations for a hotel of this level. The rooms are very compact. Once a suitcase is opened or a chair is moved away from the desk, it becomes difficult to move around the room. All beds in the hotel are made of two joined beds; there are no king-size beds. This information was confirmed at the front desk when I attempted to upgrade my room. Room lighting is insufficient, and the windows face neighboring buildings. The organization of drinking water also raises questions. Despite the hotel’s four-star rating, water is not delivered to the rooms. Guests are expected to fill their own bottles from a water dispenser on the floor, where queues sometimes form, creating the impression of staying in a student campus. Housekeeping is carried out regularly, though not always thoroughly. At the same time, I would like to note a positive point: due to low occupancy, I was provided with a complimentary room upgrade, which had a positive impact on my overall impression of the stay. Overall, the hotel leaves a mixed impression: strong work from the front desk and management and decent food quality are combined with noticeable shortcomings in restaurant service, room comfort, and basic guest amenities.

It was upsetting experience during my 6th visit to amazing Tbilisi. 1. It is not easy to find an entrance as the hotel name is placed on another side of the building and the entrance door is not marked by any sign with the hotel name 2. Staff is not friendly or supportive. I checked in around 1 pm just to leave suitcase and did not ask to provide a room as had plans. There were 2 guys at reception dealing with me. I came back to the hotel around 7 pm, my docs were on the desk and I could see them while the receptionist could not find them and asked to sign the docs which have been signed in the morning. He could not explain me if there is a lift (I tried to speak both English and Russian) and I had a strong feeling that he is under some *****. 3. There is a restaurant on the 1st floor with very loud music. I booked a room with a lovely balcony but had to ask to change it as could not have rest because of the music. When I came to reception, first I was told that the music stops at 11 pm but I go to sleep at 9-10 pm and need quiet atmosphere (it is not metioned anywhere about music). Thankfully, I got another room but it was worse than the one I paid for. No balcony, 2 single beds instead of double one. Aints in the bathroom. So it was not a fair exchange (I was even ready to pay more for a better room but the staff is not supportive). 4. The breakfast is nice and the waiter in the restaurant is super nice and friendly (the only nice person I met at the hotel)

Le letti erano molto pulite e la vista era sorprendente dal decimo piano. La nostra stanza era sempre pulita ogni volta che tornavamo quotidianamente. La pulizia dei bagni e la doccia erano sorprendenti e di buona qualità. Il personale era molto bello e tutti parlavano inglese, dandoci una comoda e piacevole esperienza all'Hilton Hotel.

The hotel was very clean, and the staff were friendly and welcoming. However, the biggest issue was the swimming pool. When we booked the hotel, access to the pool was included, but unfortunately it was not usable. Either there was no water in the pool, or when there was, the water was extremely cold. This was very disappointing.

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.