Hotel con spa a Reggenza di Sleman

Very nice hotel with good location next to the best mall in Yogyakarta. The hotel retains the grandeur of old era with large and cozy lobby areas with plenty of sofas for relaxing or to meet guests. The hotel has the larger than average room sizes. However, the rooms need to have better lightings overall but especially in the bathrooms. The hotel has shown signs of need for another round of renovation. Start with the lightings then the beddings as well as improving the sound barriers. During the last night of our stay, the hotel hosted a party in the backyard. The sounds of music was so loud, it was hard for me to sleep. Sending a note to the hotel guests about having a party in the evening does NOT mean that they can just host a party with such loud music in the backyard. Alternatively, the hotel can invest in serious sound proofing if they plan to have parties in the backyard or pool.

LOOKING FOR CONVENIENT AND MEMORABLE STAY IN YOGYAKARTA ? Definitely, stay in Marriott Yogyakarta. ✅️ Outstanding Service ✅️ Easy-to-access Location ✅️ Next to Mall (Pakuwon) ✅️ Big Rooms My family & I usually stay in T*ntr*m (been our no 1. option in Semarang, Yogyakarta, and Tangerang for a while), but considering NY traffic, decided hotel next to mall as safer option, and I think Marriott Yogya will be our no 1. option in Yogyakarta now. PRE-STAY Staying experience actually starts the second we finished the hotel reservation, maybe its long before we even arrive at the hotel. Most dont really optimize this. What I will highlight is Marriott really put my requests (birthday decor in specific room, connecting rooms) into the system, where everyone can check. From the one handling the WhatsApp to the receptionist the day we arrive, Ilham. And they execute my request really well. I've experienced some that forget my request and ended up decorating the wrong room, or not facilitating the request, even though they said they will facilitate. *see pic 8 - 11. It doesnt have to be expensive, businesses have to calculate the cost and margin. Whats important, for me, is put some effort into it. Its part of making the stay memorable. STAY I love it when : - the moment we arrive, the staff helps us by opening the car door, w/ the smile and greeting. Not from just one person, but every staff did the smile and greeting. - Ilham texted that the other room is ready. Most just rely on guest will be the one to follow up, but not Marriott. - we asked the way to mall entrance, the staff took us to the entrance, not just directing w/ hands. - they put anti-slip mat in shower area (pic 6), such a functional addition for safety. Because aesthetic needs to meet w/ function. - we went out at 8.30 in the morning for culinary & coffee around Yogyakarta and put the cleaning sign on, but forget to call, just to communicate that we want the room cleaned while we're out. 2,5 hours later when we're back, those 2 rooms are neat & tidy. Some hotels dont notice the difference those make for guest(s). These, for me, really help building the memorable staying exp. What more could I ask, Marriott Yogya 🫰🏻❤️ thank you

Front desk is friendly but lack care or professionalism. Waited a while without being told that the golf cart was already there. My wife slipped at the high staircase where the mat skidded because of water beneath. It was scary to imagine what could have happened. Told the front desk a, she did not care or show any concern. TV had no channels. The housekkeping restaurant staff were very very sweet but unprofessional was the pool area. No one there knew how to go all the way through to complete their job in a satisfying manner. When leaving the front desk guy did not ask if we gave deposit or id. Just waiting for us to forget. The best: bathroom, the woods, the bed, the pool, room service, resto is not bad, but pizzas sold out and NO SPA, why? for the price we paid in the holidays. This spa trick, unfortunately, many hotels play it.

Una delle più grandi camere che abbia mai soggiornato in una stanza d'albergo. Per il prezzo ragionevole non potevo chiedere di più. Il colazione era buona.

When we checked in, the lobby was very crowded because of an event. It was not convenient because of the noise that made it difficult to communicate with the receiption

Hanno aiutato a rischedare la nostra prenotazione a causa del fatto che i nostri piani sono cambiati.

Ho avuto un problema con la mia stanza, ma il direttore in carica ha gestito la questione con grande attenzione e con grande impegno, e hanno fornito una soluzione rapida ed efficace, dimostrando chiaramente leadership e determinazione. Grazie alla loro rapida azione, siamo riusciti a trascorrere la notte in modo confortevole e tranquillo. La stanza stessa era ben pronta e ben pronta. In generale, eccellente soluzione dei problemi e un soggiorno tranquillo.

Nel corso del nostro soggiorno di 2 giorni, abbiamo dovuto cambiare camera 3 volte prima di trovare una camera adatta (la quarta) senza alcun problema. I problemi andavano dallo scarico del water rotto, al forte odore di umidità/muffa in camera, alle lenzuola e agli asciugamani vecchi e ammuffiti in camera, ecc. Il personale alla reception è stato disponibile, ma siamo rimasti delusi dall'esperienza.

I am going to my sister graduation, this hotel is near uin jogja and I really loved all the new facilities ************* will be back soon.

Per la posizione è molto vicino all'attrazione turistica di lava. La stanza è abbastanza pulita, ma ci sono alcune strutture che sono un po' mancanti, come il bagno non è stato aggiornato e ci sono molte parti dell'edificio che potrebbero dover essere riparate. Il servizio è abbastanza soddisfacente, i dipendenti dell'hotel sono molto amichevoli.