Hotel con spa a Taipei

We love the location of JR Metropolitan hotel. It is in a quiet business district very close to two lines on the MRT. There is a small non-touristy night market 5mins away on foot. A great breakfast place also 5mins away on foot. The facilities (hot /cold tub) are great. The room is very comfortable and clean. The service is also very good. Highly recommend.

Great hotel, able to request for extra pillow up to your preference of firmness. Swimming goggles and float available at the pool area if you forget to bring yours. Room service closed after 10pm. And no other food nearby, u can only get from Uber Eats. Breakfast buffet were awesome

Very good and sizable room. The decor is a bit dated but the overall experience is great. Special thanks to Jenny and the valet staff for helping us make restaurant reservations and communicate with the taxi who tried to overcharged us.

Questa è la mia prima volta al 北投 e ho davvero apprezzato il mio soggiorno di 3 notti. Innanzitutto, la posizione è eccellente, proprio di fronte a una stazione della metropolitana, è facile raggiungere qualsiasi luogo. La camera è enorme e ben organizzata. Il letto e i cuscini sono molto comodi. Il deodorante per ambienti in camera è molto piacevole. C'è un piccolo balcone su cui si può uscire. Il punto forte della camera è il bagno con la grande vasca che può ospitare più di 2 persone senza problemi. Adoro l'onsen pubblico al 12° piano. Ci tornerò sicuramente.

The hotel is set in a quiet location but walkable to all nearby attractions. It's located near the Xinbeitou station with a short cut which only takes 5 minutes to reach. Breakfast in the hotel was good and all the staff are excellent. The hotel replenished It's complimentary minivan and fruit basket daily. I like that the drinks in the minibar it supplies are all quality drinks, not sugar sodas. Highly recommended.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Siamo arrivati ​​intorno alle 15:30 e la camera era pronta. Il personale della reception è stato cordiale e ci ha fornito informazioni utili su ristoranti, servizi e sul servizio navetta gratuito per le stazioni MRT più vicine. La camera era molto pulita e spaziosa, con WC separato e doccia/vasca con accesso privato alle sorgenti termali. La camera era molto silenziosa di notte. Abbiamo apprezzato anche le strutture termali ”pubbliche”. Ci sono alcune piscine con diverse temperature tra cui scegliere, oltre a sauna e bagno turco. C'erano solo poche persone quando siamo stati lì, quindi è stato particolarmente piacevole per noi. C'è anche una piscina coperta. Abbiamo trascorso un soggiorno meraviglioso e rilassante in questo hotel. Il servizio navetta gratuito è stato un vantaggio, dato che è difficile trovare un taxi per uscire la sera. Lo consiglierei alle nostre famiglie e ai nostri amici.

Mi è piaciuto molto vicino a Ximending e alla stazione MRT, il servizio di pulizia è stato eccellente e l'ambiente è stato pulito. Una cosa è che la palestra era un po' insostenuta e aveva attrezzature rustiche, tutto il resto era perfetto, ecco! Mi piacevano soprattutto il bagno e i letti confortevoli. A questo hotel vorrei consigliare ai viaggiatori che cercano un soggiorno confortevole vicino al giù di fiori!

Sweetme Hotsprint Resort è un fantastico luogo per rilassare e ricarregare. La posizione è eccellente, a pochi minuti’ a piedi dalla stazione Xinbeitou e convenientemente vicino a molti ristoranti. Una delle principali caratteristiche del soggiorno è stata l'esperienza di spa. Gli ospiti possono godere sia della primavera calda privata in camera che delle strutture di spa pubbliche. La stanza era pulita, spaziosa e concisa per il comfort. Il pranzo è stato un altro punto forte, con una buona selezione di cibo per iniziare il giorno giusto. In generale, Sweetme Hotsprint Resort offre un'esperienza ben arrotondata con grandi strutture, una posizione di prima qualità e un'atmosfera rilassante.

Average stay with mixed experiences The hotel is generally clean inside, but the outside of the windows was very dirty. Unfortunately, our bedroom view was blocked by façade boards, so all we could see was cladding, which was disappointing. The outdoor hot spring was an interesting experience. The facilities are old but functional, and staff at the outdoor pools were efficient. The bento box menu looked appealing and reasonably priced, but when we tried to order at around 8pm, we were told it had already sold out. On a positive note, the gentleman at reception was extremely helpful and kind—he arranged takeaway food for us at a very reasonable price with minimal surcharge, which saved us from having to walk into town late at night. We were very grateful for his help. Breakfast was quite chaotic, with guests pushing in and food, plates, and cutlery frequently running out. It wasn’t relaxing, but it was certainly an experience. The hotel is not located in Beitou centre, so be prepared for a very steep 20-minute walk each way. Also worth noting: the swimming pool in the gym area is apparently for VIP guests only and not available to regular guests. Overall, this is a very old-school hotel that would benefit from more investment and modernisation. Was it the best stay? No. Was it the worst? Also no. Would I return? Probably not—but if I had no other choice, I could stay again for sure.