Hotel con spa a Taipei

Mantenere il livello elevato del Mandarin Oriental Group - la camera è comoda, il letto è buono per dormire e il colazione è delizioso. Si consiglia di scegliere questo hotel quando si ha la possibilità di soggiornare a Taipei. 

Grande soggiorno a Grand Hilai Taipei, ho fatto uso del pisello questa volta - l'ultima volta che un tiro e il ponte dovevano essere chiusi duh ... Il vertice di Taipei Cosplay si stava svolgendo al centro esposizione vicino alla porta, che ha fatto per azioni interessanti

Very good and sizable room. The decor is a bit dated but the overall experience is great. Special thanks to Jenny and the valet staff for helping us make restaurant reservations and communicate with the taxi who tried to overcharged us.

This was my first stay at Hotel Metropolitan Premier Taipei with friends, and the overall experience was excellent. The hotel features an elegant Japanese-inspired design, creating a calm and comfortable atmosphere. The room was spacious, spotless, and well maintained, while the bed was exceptionally comfortable, allowing for a great night’s sleep. The staff were friendly, professional, and attentive, making both check-in and check-out smooth and efficient. The hotel facilities were well equipped and kept in excellent condition. The public areas were clean, bright, and inviting. Breakfast offered a wide variety of choices, including both Japanese and ********* dishes, all of high quality and freshly prepared. The location is also very convenient, within walking distance of Nanjing Fuxing MRT Station, making it easy to explore Taipei or travel for business. Overall, the hotel exceeded my expectations in terms of service, facilities, and comfort. It was a truly enjoyable stay, and I would gladly choose this hotel again on my next visit to Taipei. I highly recommend it to both leisure and business travelers.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

New decoration and updated facilities and convenient location very close to the public transport. Many restaurants nearby. Enjoyed the hot spring spa in the room so much.

La camera è più piccola del previsto. Eravamo con un bambino. Ci sono sorgenti termali separate per uomini e donne, e ai bambini non è consentito l'accesso. Abbiamo potuto utilizzare la vasca da bagno privata con acqua termale in camera, ma non è molto grande. Il servizio dell'hotel è eccellente. Parcheggio gratuito disponibile. Il personale è cordiale. Anche uno dei camerieri del ristorante che ci ha servito al tavolo è stato molto gentile.

Siamo residenti a lungo tempo di Taipei e ora l'intera zona di Beitou molto bene perché ci piace molto le sofferenze calde. Rilassare l'atmosfera senza disturbo di questo hotel è certamente un grande vantaggio. Il suo stile minimalista è molto pulito e perfetto.Mi piaceva il pavimento in legno nelle stanze, un grande bagno di primavera caldo con acqua calda di primavera e tappeti di acqua di montagna per regolare la temperatura che volete. L'atmosfera esterna è così naturale che si sveglia e si sente come se dovesse essere profondamente nella giungla dimenticare per un po' che si sta camminando vicino alla stazione Xinbeitou. Andai in giro in mattinata per la zona del Museo di primavera calda di Beitou, ho avuto un bel colazione con la famiglia e mi sono sentito sciala ogni momento che rimango lì.

Sweetme Hotsprint Resort è un fantastico luogo per rilassare e ricarregare. La posizione è eccellente, a pochi minuti’ a piedi dalla stazione Xinbeitou e convenientemente vicino a molti ristoranti. Una delle principali caratteristiche del soggiorno è stata l'esperienza di spa. Gli ospiti possono godere sia della primavera calda privata in camera che delle strutture di spa pubbliche. La stanza era pulita, spaziosa e concisa per il comfort. Il pranzo è stato un altro punto forte, con una buona selezione di cibo per iniziare il giorno giusto. In generale, Sweetme Hotsprint Resort offre un'esperienza ben arrotondata con grandi strutture, una posizione di prima qualità e un'atmosfera rilassante.

Average stay with mixed experiences The hotel is generally clean inside, but the outside of the windows was very dirty. Unfortunately, our bedroom view was blocked by façade boards, so all we could see was cladding, which was disappointing. The outdoor hot spring was an interesting experience. The facilities are old but functional, and staff at the outdoor pools were efficient. The bento box menu looked appealing and reasonably priced, but when we tried to order at around 8pm, we were told it had already sold out. On a positive note, the gentleman at reception was extremely helpful and kind—he arranged takeaway food for us at a very reasonable price with minimal surcharge, which saved us from having to walk into town late at night. We were very grateful for his help. Breakfast was quite chaotic, with guests pushing in and food, plates, and cutlery frequently running out. It wasn’t relaxing, but it was certainly an experience. The hotel is not located in Beitou centre, so be prepared for a very steep 20-minute walk each way. Also worth noting: the swimming pool in the gym area is apparently for VIP guests only and not available to regular guests. Overall, this is a very old-school hotel that would benefit from more investment and modernisation. Was it the best stay? No. Was it the worst? Also no. Would I return? Probably not—but if I had no other choice, I could stay again for sure.