Hotel con spa a Taipei

Simply stunning, the hotel from the outside to the inside was flawless. They had upgraded us to the deluxe skyline room with a Taipei 101 view due to us celebrating a special occasion and had provided very special amenities. This service was flawless and the check-in and checkout process was so seamless. Breakfast is largely à la carte with a small buffet selection and very high-quality dishes. There is also a living room which is open to all in house guests which has various snacks and activities. Capella is a luxury brand that not only offers luxury service but also allows you to indulge in the local culture There was not a single thing that I would fault from this hotel.

Siamo rimasti sul piano esecutivo, una suite monocamera con accesso allo salone e siamo stati estremamente delusi dalla qualità del servizio. La custodia della casa era molto inferiore a 5‑star standard le nostre foglie di letto non sono mai state cambiate una volta durante il nostro soggiorno di 6‑giorno, e anche il letto giornaliero ‑making è stato scorretto e imprudente. La esperienza del salone esecutivo era altrettanto poca; stiamo aspettando che venga controllato mentre erano presenti tre membri del personale; solo uno serviva un ospite occidentale; gli altri due ci ignoravano completamente. Dopo aver aspettato diversi minuti con un toddler, siamo entrati per trovare un posto prima, e un membro del personale ci ha avvicinato impazientemente, dicendoci “dovremmo aver aspettato fuori”, nonostante il fatto che ci avessero ignorati tutto il tempo. L'atteggiamento era poco professionale e poco apprezzabile. Per un hotel che si commercializza come 5‑star e che prezzi prezzi, il servizio e l'attenzione ai dettagli non erano quasi accettabili.

I like to come there when im in Taipei. Its a good hotel and generous sized rooms. Also I need say thank you for the great check in. I arrived a bit early and could check in earlier to make fresh (unfortunately I forgot the ladies name). The Japanese room service breakfast was also decent and fast delivered. I know all need sustainable at this time, but it would be more convenient if there are shaving kit and a toothbrush in the room or the front desk would ask upon check in, if need.

Very good and sizable room. The decor is a bit dated but the overall experience is great. Special thanks to Jenny and the valet staff for helping us make restaurant reservations and communicate with the taxi who tried to overcharged us.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

I recently stayed at Taipei Marriott Hotel and overall had a good experience. The staff were professional, polite, and generally helpful whenever I needed assistance. The room was clean, comfortable, and well-maintained, providing a pleasant space to relax. In terms of dining, however, I found that the on-site restaurant options were somewhat limited, especially for longer stays. It would be great to have a wider variety of choices for both local and international cuisine. The hotel’s location is decent, with access to transportation that is acceptable but not exceptionally convenient. It may take a bit of time to reach the main tourist spots or central areas. Facilities such as the lobby and common areas are modern and well-presented. Overall, I would rate this hotel 4 stars and consider staying again, but mainly if I do not rely too much on in-hotel dining.

Questa è la mia prima volta al 北投 e ho davvero apprezzato il mio soggiorno di 3 notti. Innanzitutto, la posizione è eccellente, proprio di fronte a una stazione della metropolitana, è facile raggiungere qualsiasi luogo. La camera è enorme e ben organizzata. Il letto e i cuscini sono molto comodi. Il deodorante per ambienti in camera è molto piacevole. C'è un piccolo balcone su cui si può uscire. Il punto forte della camera è il bagno con la grande vasca che può ospitare più di 2 persone senza problemi. Adoro l'onsen pubblico al 12° piano. Ci tornerò sicuramente.

Tutto il personale è estremamente gentile e disponibile. La posizione è ottima per me, a soli 5 minuti a piedi dalla biblioteca di Beitou, dal museo delle terme di Beitou e dal parco. Dato che l'hotel si trova in cima a una collina, di notte è molto tranquillo ed è perfetto per una passeggiata nel quartiere silenzioso. Tuttavia, proprio per questo motivo, portare i bagagli su da soli potrebbe essere un po' faticoso. Consiglio di utilizzare il servizio di consegna bagagli presso la vicina stazione della metropolitana!

⭐⭐⭐⭐⭐ Excellent Stay at Grand Hyatt Taipei Perfect location next to Taipei 101. The service was outstanding – warm, professional, and attentive. The Japanese restaurant was excellent, and the breakfast was outstanding with a great variety and high quality. Spacious, quiet rooms and very comfortable beds. Highly recommended – we would definitely return.

Sweetme Hotsprint Resort è un fantastico luogo per rilassare e ricarregare. La posizione è eccellente, a pochi minuti’ a piedi dalla stazione Xinbeitou e convenientemente vicino a molti ristoranti. Una delle principali caratteristiche del soggiorno è stata l'esperienza di spa. Gli ospiti possono godere sia della primavera calda privata in camera che delle strutture di spa pubbliche. La stanza era pulita, spaziosa e concisa per il comfort. Il pranzo è stato un altro punto forte, con una buona selezione di cibo per iniziare il giorno giusto. In generale, Sweetme Hotsprint Resort offre un'esperienza ben arrotondata con grandi strutture, una posizione di prima qualità e un'atmosfera rilassante.