Soggiorno Marriott a Riad

連續三年參展都住這家酒店，雖然不靠近展館，但對於一個出門必打車的城市來説打車方便最重要。這個酒店的環境好，安靜&安全。 早餐豐富，門口服務生特別熱情，每次進出都會熱情打招呼。

Lovely hotel and just a short taxi ride from the airport. Quick easy check in. Room nice and spacious and bed really comfortable with lovely soft pillows. Shower good size. Tea and coffee in the room too. Couple of small things. The shower gel had run out but didn’t realise till I was in the shower. Also there was a feather and some plastic tags on the floor that hadn’t been noticed in the room clean. However I would definitely use this hotel again.

Ho scelto la zona con il mio uomo ~ Come immaginario, l'hardware è molto buono, la stanza è molto pulita e la casa è molto comoda, quindi non c'è un appropriato pacchetto di pasti contenenti, un po'di dispiacere.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.