Recensioni su Kempinski Hotel Soma Bay

Risposta dalla struttura: Dear Guest, Thank you for your recent review of our resort. We are delighted to hear that you had a very good experience during your stay. We strive to provide a perfect experience for our guests, and we are thrilled that you found our surroundings, amenities, cleanliness, and service to be excellent. Your positive feedback is greatly appreciated and will be shared with our team. Thank you for choosing our resort, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay. Best regards, Mahmoud Matar Executive Assistant Manager

Risposta dalla struttura: Dear Guest,Thank you for your perfect 10/10 rating and for your incredibly kind and detailed review! We are absolutely thrilled to hear that every aspect of your stay was excellent and that our hotel was the most satisfying of your trip.We are so pleased that you appreciated our half-board package and the wide selection of food at both breakfast and dinner. It's truly rewarding to know that you found every member of our staff to be friendly and helpful, from the restaurant team who proactively assisted you, to the pool, beach, and even our room cleaner who was incredibly kind and neat.Your comment that our team never asked for tips and that you felt so welcomed by everyone you met is a testament to the genuine care and professionalism we strive to provide.We are delighted that you had such a wonderful and memorable experience with us. We look forward to welcoming you back to Kempinski Hotel Soma Bay for another outstanding stay in the future!Sincerely,Mahmoud MatarHotel ManagerKempinski Hotel Soma Bay

Risposta dalla struttura: Dear Frankieexu,Thank you for your perfect 10/10 rating and your wonderful review! We are thrilled to hear that you were very satisfied with your stay at Kempinski Hotel Soma Bay.We are delighted that you appreciated the privacy and security that our hotel shares with Sheraton and Robinson in Soma Bay. We are also honored that you enjoyed our four freshwater swimming pools, the beautiful sea, and the convenience of our on-site jetty for snorkeling, which is easily accessible via our shuttle bus.It's great to know that you had a positive dining experience, whether at Bamboo's Asian restaurant cuisine. Your kind words are a great encouragement to us.We look forward to welcoming you back to Kempinski Hotel Soma Bay for another wonderful stay.Sincerely,Mahmoud MatarExecutive Assistant ManagerKempinski Hotel Soma Bay

Risposta dalla struttura: Dear Valued Guest,Thank you for your outstanding 10/10 review! We are thrilled to hear that your stay at Kempinski Hotel Soma Bay was so exceptional.We're delighted you found the snorkeling in Soma Bay superior to offshore excursions and that our breakfast and dinner offerings were rich in variety, complemented by warm service. We appreciate you highlighting the dress code for dinner and the option to bring your own mineral water, as well as the room upgrade and complimentary extra bed through your booking.Your perfect scores for amenities, cleanliness, surroundings, and service are truly rewarding and motivate our entire team.We look forward to welcoming you back to Kempinski Hotel Soma Bay for another wonderful stay in the future!Mahmoud MatarExecutive Assistant ManagerKempinski Hotel Soma Bay

Risposta dalla struttura: Dear Mr./Ms. Fenglingdu,Thank you for your perfect 10/10 rating! We are absolutely thrilled to hear that you found our hotel to be so beautiful and that your stay and the entertainment were very comfortable.We are truly sorry for the confusion around your birthday celebration! We understand that the time difference can be tricky and we apologize that it caused a slight delay in our surprise for you. We are glad we were able to celebrate with you and we hope it was a memorable moment!It’s wonderful to know that you enjoyed your time here so much. We look forward to welcoming you back to Kempinski Hotel Soma Bay in the future for another outstanding stay.Sincerely,Mahmoud MatarHotel Manager

Risposta dalla struttura: Dear Guest User,Thank you for your review and for highlighting the well-maintained condition of our hotel, the beautiful private beach, and the excellent service from our room service staff. We appreciate your positive comments.However, we are deeply concerned to read your feedback regarding the service at our hotel restaurant. We sincerely apologize if you and your husband experienced discriminatory treatment. This is completely unacceptable and does not reflect the standards of service and respect we uphold for all our guests, regardless of their nationality or background.We take your comments about the inconsistent enforcement of the dress code very seriously. We will be addressing this issue immediately with our restaurant management team to ensure that our policies are applied fairly and consistently to all our guests. We are committed to providing a welcoming and equitable environment for everyone, and we regret that your experience did not reflect this.We hope that despite this disappointing experience, you were able to enjoy other aspects of our resort. We would appreciate the opportunity to regain your trust and demonstrate our commitment to providing exceptional service to all our guests in the future. Please feel free to contact us directly if you would like to discuss this further.Sincerely,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Mr Chuishen,Thank you for your amazing review and your high rating of 9.5! We are absolutely thrilled to hear that our hotel was the most satisfactory and the only one you were pleased with during your trip to Egypt.We are delighted that you found our amenities, cleanliness, and surroundings to be excellent and that you recognized our commitment to the Kempinski five-star standard. We always strive to provide a superior quality experience for our guests.We are pleased that you recommend our hotel, and we look forward to welcoming you back to Kempinski Hotel Soma Bay for another exceptional stay.Sincerely,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Guest,Thank you for your perfect 10/10 rating and your wonderful review! We are absolutely thrilled to hear that after exploring other hotels nearby, you found Kempinski Soma Bay clearly stood out.We are delighted that you enjoyed our rich breakfast with a great view, our stylish swimming pools, and the lazy river which is suitable for all ages. It's fantastic to know you found our hotel's landscaping and rooms extremely beautiful.We're also pleased that our location offers walking distance to popular seafood restaurants and that you could see colorful corals with the naked eye from the nearby jetty.We are honored that you consider us the best hotel in Egypt for this trip! We look forward to welcoming you back to Kempinski Hotel Soma Bay for another outstanding experience.Sincerely,Mahmoud MatarExecutive Assistant ManagerKempinski Hotel Soma Bay

Risposta dalla struttura: Dear Jasonsocal,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations and that you found our rooms old and the dinner buffet a disaster.We acknowledge your comments regarding the dinner buffet's price, lack of meat options, and the exclusion of drinks, including water, for guests without a half-board package. We understand your frustration and will be reviewing our pricing and offerings for the dinner buffet to ensure better value for our guests. We also appreciate your feedback on the breakfast.We regret that the cleanliness and service did not meet your expectations either, and we will be addressing these concerns with our respective teams to ensure improvements are made.We understand that you found better dining options outside the hotel, and we regret that our offerings did not satisfy your needs. We are continuously working to enhance our guest experience, and your feedback is valuable to us.We hope that you might consider giving us another opportunity in the future to demonstrate improvements in our services and offerings.Sincerely,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for your amazing review and for giving us a 9.5 rating! We're thrilled to hear that you found our environment beautiful, facilities complete, and service very attentive. It's wonderful to know that you appreciated the convenience of reaching the nearby commercial center, and that you enjoyed our breakfast and the very clean sea.We're especially pleased that you would choose to stay with us again if you return to the area. Your high ratings for cleanliness, surroundings, amenities, and service are greatly appreciated.We look forward to welcoming you back to Kempinski Hotel Soma Bay on your next visit!Mahmoud MatarExecutive Assistant ManagerKempinski Hotel Soma Bay

Risposta dalla struttura: Dear Valued Guest,Thank you for recently staying at Kempinski Hotel Soma Bay and for sharing your review with us. We are glad to see that you enjoyed our facilities and location. However, we truly regret to see that you felt treated differently than other guests. We like to assure you, that we treat all our guests with the same respect and hospitality no matter where they are from. Therefore we sincerely apologize that you got a different impression. Certainly, this should not be the case. Please be assured that we take your feedback very seriously and will have a further look into it, in order to avoid similar situations in the future. We hope to welcome you again to Soma Bay. Best regards, Silvia Rajniak General Manager

Risposta dalla struttura: Dear Valued Guest,Thank you very much for recently staying at Kempinski Hotel Soma Bay and for sharing your wonderful review.We are delighted that you had a great time with us and enjoyed all our facilities and culinary offerings. In addition, we are happy that we could surprise you with a nice decoration and birthday cake for your child. It is always nice to celebrate a special occasion with our guests. Furthermore, we like to thank you for recommending our hotel and hope to welcome you again soon in Soma Bay.Best regards,Silvia RajniakGeneral Manager

Risposta dalla struttura: Dear Ms. Wang,Thank you for choosing Kempinski Hotel Soma Bay for your recent vacation. We truly value your feedback and the time you have taken to share your experience with us.We sincerely regret that your stay did not meet your expectations. Please rest assured that your constructive feedback is being carefully reviewed, and we are taking the necessary steps to address the areas of concern. Your insights are invaluable in helping us identify opportunities for improvement and enhance the overall guest experience.We have also reached out to you via email to discuss your feedback in more detail and to explore how we can make amends.It would be our privilege to welcome you back in the future and to provide you with the exceptional service and memorable experiences that Kempinski Hotel Soma Bay is renowned for.Sincerely,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Valued Guest, Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation. We are delighted that you had a nice stay with us and that our services, rooms and cleanliness met your expectations. Gladly we will share your kind feedback with our Team, they will be happy about it.We hope to welcome you soon again in Soma Bay.Best regards,Silvia RajniakGeneral Manager