Recensioni su Kempinski Hotel Soma Bay

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your outstanding ratings on Trip.com with us and for your recent stay at Kempinski Hotel Soma Bay. We are extremely pleased to read that we provided the best service and every single moment with us- by our friendly team. Furthermore, we have noticed your unpleasant experience that the property has non-french language speakers, we apologise for the inconvenience and we will try as much as possible to accommodate that request. In regards to the water bottle charge at the dinner or at the outlets, as we are following the international Half Board concept, we provide the water free of charge in the room, at the beach or pools and during the breakfast buffet. Still, we apologise for any inconvenience that occurred during your stay. We are already looking forward to welcoming you back soon and remain in the meantime with sunny greetings from Soma Bay,Silvia RajniakGeneral Manager

Risposta dalla struttura: Dear Guest, Thank you for your recent review of our resort. We are delighted to hear that you had a very good experience during your stay. We strive to provide a perfect experience for our guests, and we are thrilled that you found our surroundings, amenities, cleanliness, and service to be excellent. Your positive feedback is greatly appreciated and will be shared with our team. Thank you for choosing our resort, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay. Best regards, Mahmoud Matar Executive Assistant Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your outstanding feedback on Trip.com with us and for your recent stay at Kempinski Hotel Soma Bay. We are extremely pleased to read that we provided the best service and every single moment with us- by our friendly team. Your generous compliments and appreciation for our team in all areas of the hotel are truly making us proud. Especially the highlighted staff members were delighted to read your words of praise. Thank you one more time.We are already looking forward to welcoming you back soon and remain in the meantime with sunny greetings from Soma Bay,Silvia RajniakGeneral Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed the clean rooms, beautiful scenery, and the beach's suitability for children and snorkeling.We appreciate your comments about the breakfast and the service from most of our staff, particularly the front desk team and the beach chair catering staff. We apologize for the service issues you experienced with the beach chairs and the restaurant staff. We will review these matters to ensure a more consistent and welcoming experience for all our guests.We hope to have the pleasure of welcoming you back and providing a more flawless stay.Best regards,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found our surroundings beautiful and our staff enthusiastic and attentive.However, we sincerely apologize for the issue you encountered with the transparency of the toilet curtain. Your feedback is invaluable to us, and we will take it into serious consideration as we strive to improve our facilities and enhance the comfort and privacy of our guests.We appreciate your insights and hope to welcome you back for an even better experience in the future.Best regards,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Marissa,Thank you for sharing your feedback. We deeply regret that your experience at our hotel did not meet your expectations and that you felt there was a disparity in the service provided.At Kempinski Hotel Soma Bay, we strive to provide exceptional service to all our guests, regardless of background, and it is concerning to hear that you felt otherwise. Please be assured that we take your comments very seriously, and we will thoroughly investigate the issues you encountered. Our goal is to ensure that every guest feels welcomed and valued, and we sincerely apologize if this was not reflected during your stay.The behavior you described is not in line with our service standards, and we will address these matters with our team to ensure that such experiences are not repeated. We also apologize for the issues with cleanliness and the handling of your luggage, as these are not reflective of the high standards we aim to maintain.We have attempted to reach out to you to discuss your experience further, but unfortunately, we were unable to connect. We kindly ask that you contact us directly at your earliest convenience so we can better understand what happened and address your concerns appropriately.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Mahmoud MatarExecutive Assistant ManagerKempinski Hotel Soma Bay

Risposta dalla struttura: Dear Shishi0317,Thank you for taking the time to share your experience with us following your stay at Kempinski Hotel Soma Bay. We are thrilled to hear that you found the room to be even better than expected and that you felt it was worth the price.It's wonderful that you enjoyed the diving pier, and we appreciate your understanding regarding the shuttle bus service. We will certainly take your feedback into consideration as we strive to improve our guest experience.We look forward to welcoming you back for another memorable stay in the future.Best regards,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Tanxianweilaohu,Thank you for your fantastic review! We are thrilled to hear that you had a wonderful three-day stay with us at Kempinski Hotel Soma Bay. It’s great to know you enjoyed the various sea trips and had a lot of fun during your time here.We’re also pleased that you found the quality of our dinner to your satisfaction. Our culinary team strives to provide delicious and memorable dining experiences for our guests.We hope to welcome you back soon for another enjoyable stay!Warm regards,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Guest,Thank you for your feedback. We are glad to hear that you appreciated the cleanliness and facilities at Kempinski Soma Bay. However, we are deeply concerned to learn about your comments regarding discrimination and communication challenges.At Kempinski, we are committed to providing a welcoming and inclusive environment for all our guests. We take allegations of discrimination very seriously and will investigate this matter thoroughly. Our team comprises individuals from diverse backgrounds, and we strive to ensure that all our guests feel valued and respected.We apologize for any inconvenience you experienced and appreciate your bringing this to our attention. Your feedback helps us to continually improve our services.Best regards,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you appreciated our environment, rooms, and facilities, as well as the beautiful sea and snorkeling opportunities.We apologize if the service was not up to your expectations and for any delays you experienced. We take your feedback seriously and will work on improving our efficiency and enthusiasm in service to better serve our guests.We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.Best regards,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for your fantastic review! We’re delighted to hear that you enjoyed our perfect beach, the snorkeling spot, and the unique architecture of our hotel. It’s wonderful to know that our amenities, including the fresh water pool and lazy river, added to your experience.We truly appreciate your kind words about our service and the value you found in your stay. We look forward to welcoming you back for another memorable visit!Best regards,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Lililily77,Thank you very much for staying at Kempinski Hotel Soma Bay and for sharing your experience.We are delighted to see that you had a perfect stay with us and enjoyed our services and facilities. It is great that you have been satisfied with our culinary offers and beautiful location. Indeed Soma Bay has an unmatched beautiful scenery and we are glad that you enjoyed the beauty of the Red Sea.We hope to have the honor of welcoming you soon again.Best regards,Silvia RajniakGeneral Manager

Risposta dalla struttura: Dear Guest,Thank you for having chosen Kempinski Hotel Soma Bay for your vacation. It is great to see that our surrounding, amenities and cleanliness met your expectations. We sincerely regret to see that you experienced a bad encounter with our staff and like to assure you, that we welcome guests from all over the world and treat each and everyone with the same courtesy and respect. However rest assured that we have shared your comment with the concerned departments.It would be our pleasure to welcome you again here in Soma Bay.Best regards,Mahmoud MatarExecutive Assistant Manager

Risposta dalla struttura: Dear Mengruoyehan,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at Kempinski Soma Bay and found our hotel to be the perfect choice for a vacation.We are pleased that you appreciated our all-inclusive offerings and the considerate butler service. It's great to know that the beach shuttle and snorkeling options, along with the swimming pool, lazy river, and children's pool, made your stay enjoyable and suitable for family travel.We look forward to welcoming you back for another fantastic stay.Best regards,Mahmoud MatarExecutive Assistant Manager