Novotel Nanjing Central Suning

Recensioni su Novotel Nanjing Central Suning

Novotel Nanjing Central Suning

No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu, 210005, ChinaDettagli hotel
Novotel Nanjing Central Suning
Novotel Nanjing Central SuningNovotel Nanjing Central SuningNovotel Nanjing Central Suning
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.6/5
Molto buono
6612 recensione
Recensioni verificate
Ubicazione4.6
Strutture e servizi4.5
Servizio4.6
Pulizia4.6
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Tutte le recensioni(6612)
Recensioni positive(6345)
Recensioni con foto/video(1846)
Trasporti comodi(1149)
Reception gentilissima(872)
Comodo per lo shopping(488)
Parcheggio comodo(467)
Posizione centrale(405)
Ideale per viaggi di lavoro(329)
Ottima colazione(262)
Recensioni negative(267)
Michelle
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: apr 2023
Lavoro
12 recensione
3.7/5
Pubblicata: 24 mag 2023
Posizione strategica, la pulizia delle camere potrebbe essere migliorata. Soprattutto la zona doccia e servizi igienici nella mia stanza. Puzza
Testo originaleTraduci con Google
Risposta dalla struttura: Gentile ospite, grazie per aver soggiornato al Suning Novotel Nanjing Xinjiekou e aver condiviso la tua esperienza di soggiorno. Siamo spiacenti che il nostro servizio non abbia soddisfatto la tua soddisfazione. Abbiamo informato il dipartimento delle pulizie del problema che hai segnalato e speriamo che tu possa darci l'opportunità di correggerlo. In attesa del tuo prossimo soggiorno, grazie.
Utente anonimo
Camera Superior (2 letti, con vista sulla città)
Soggiorno: dic 2024
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 20 gen 2025
Very good for service, free parking. total RMB949 for one night Saturday and one night Sunday (without breakfast) Honestly speaking, shampoo is so so, coffee is too low
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Risposta dalla struttura: 尊敬的賓客:您好!感謝您選擇新街口諾富特酒店並留下寶貴的意見。當我們瞭解到您在酒店度過了一段美好的時光我們倍感開心。一直以來,諾富特的服務團隊致力於為每一位下榻的賓客打造舒適温暖的“家”一般的住宿體驗,在工作中盡最大所能給賓客營造温暖舒適的居住環境。之後我們也會一直努力,保證服務質量的同時不斷創新,為您提供更加高品質的入住體驗。期待您的再次到來。
Agneslee7887
Camera Adatta alle Famiglie
Soggiorno: nov 2024
Famiglia
8 recensione
3.7/5
Pubblicata: 28 dic 2024
Central location. Reception is not very helpful even though we spoke mandarin. Porter left our luggage unattended in hotel lobby and reception confirmed he is newbie. You won’t miss their breakfast. Expected more from Accor.
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Risposta dalla struttura: Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. I feel very sorry for failing to fully satisfy you. We also immediately feedback to the leadership regarding issues. Thank you very much for your comments. If you have any questions or needs during your stay, Please feel free to contact the hotel reception at any time. We will solve it as soon as possible,All staff of the hotel look forward to seeing you again.Best wishes to you and your family.
Utente anonimo
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: nov 2024
Lavoro
39 recensione
4.5/5
Ottimo
Pubblicata: 8 dic 2024
Great location just nearby Xinjiekou metro station.lots of shopping and eateries around. The buffet with oysters just opposite the hotel is a must try. Room are adequate and comfortable.
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Risposta dalla struttura: Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. We are very happy to see that you are satisfied with this stay, All staff of the hotel look forward to seeing you again.Best wishes to you and your family.
SJong
Camera Deluxe (letto matrimoniale, con vista sulla città)
Soggiorno: ott 2024
Lavoro
13 recensione
4.5/5
Ottimo
Pubblicata: 4 dic 2024
Very central location. The hotel is a bit old and the shower area has some mould. Overall, it's still a pleasant stay, and I don't mind coming here again due to the location.
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Risposta dalla struttura: Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. We are very happy to see that you are satisfied with this stay, thank you for your affirmation of our service. I have shared your comments with colleagues. All staff of the hotel look forward to seeing you again.Best wishes to you and your family.
Utente anonimo
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: lug 2024
Lavoro
75 recensione
4.5/5
Ottimo
Pubblicata: 29 ago 2024
Non smoking room also become smoking room. But in china this is what to be expected. Rules not really strictly enforced but location is great.
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Risposta dalla struttura: Dear guests, thank you for your stay at Novotel Nanjing Central Suning. We are very sorry that you did not have a satisfactory stay! We will strengthen the cleanliness of the hotel and improve it, so that you can stay in a more comfortable and clean environment, looking forward to your visit again, I wish you a happy life!
Utente ospite
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: gen 2025
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 26 feb 2025
The hotel is a bit dated in terms of facilities, but its excellent location makes up for it. The free parking and complimentary baby cot were definite highlights, making our stay much more convenient. A great choice for those who value location and practical amenities.
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Risposta dalla struttura: 尊敬的賓客,您好!非常高興從您的留言中得知此次入住給您留下如此美好的印象。您的喜愛與肯定是我們不斷前進的動力。我們致力於為客人提供乾淨整潔的住宿環境和美味可口的菜餚,酒店全體員工期待您的再次光臨,相信一定會有一個更加難忘的入住體驗。祝您生活愉快!
JamesLuke
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: gen 2025
Solo
65 recensione
5.0/5
Eccezionale
Pubblicata: 24 feb 2025
Good location… one of the front desk serve with black face during check in… the rest staff are all good and friendly.
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Risposta dalla struttura: Dear guest,thank you for your feedback on your stay and glad you approved of the location. We are deeply sorry for the different presentation issues in the front desk service, which clearly does not meet our service standards and expectations of the professional image of our employees. This situation has caused great concern, and we have conducted targeted service attitude training for our employees and will continue to focus on improving service quality. The hotel team is always committed to providing excellent service and looks forward to the opportunity to bring you a more satisfying experience in the future.
Denzchy
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: lug 2024
Solo
22 recensione
3.2/5
Pubblicata: 9 ago 2024
I booked for 5 nights. When I checked in, they gave me a room that looked completely different from the images. It was very dark and small. Also, the carpet was dirty and had hair on it. After two nights, I checked my booking again and noticed the huge difference. I went to the reception and showed them the photos. They then changed the room. The room I got then was exactly the type I booked. Please take a look at the photos I uploaded here, you will see the enormous difference! I find it extremely inappropriate to give me this TERRIBLE room when I book for 5 (!) nights. They seriously gave me the worst room of the entire hotel and didn’t care at all. Check the photos and judge by yourself! Positive things: the location is great, directly in the city center.
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Risposta dalla struttura: 尊敬的賓客,感謝您入住南京新街口蘇寧諾富特酒店,沒能讓您獲得良好的入住體驗我們感到非常抱歉!我們將會加強酒店軟硬件設施以及服務質量的提升,務求讓閣下入住有更為舒適整潔的環境,期待您的再次光臨,祝您生活愉快!
kee mun wan
Camera Standard Raggio di sole (2 letti)
Soggiorno: nov 2024
Famiglia
59 recensione
3.2/5
Pubblicata: 2 gen 2025
A average hotel with only good points is located at town centre , room small and Lift lobby alway got bad smell
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Risposta dalla struttura: Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. I feel very sorry for failing to fully satisfy you. We also immediately feedback to the leadership regarding issues. Thank you very much for your comments. If you have any questions or needs during your stay, Please feel free to contact the hotel reception at any time. We will solve it as soon as possible,All staff of the hotel look forward to seeing you again. Best wishes to you and your family.
Utente anonimo
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: nov 2024
Coppia
2 recensione
3.0/5
Pubblicata: 15 dic 2024
Good location, near a metro station and a few malls. Good food nearby as well. The bed is rock hard and the pillows are too thin. Not a comfortable sleep. Room is big and spacious.
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Risposta dalla struttura: Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. I feel very sorry for failing to fully satisfy you. If you have any questions or needs during your stay, Please feel free to contact the hotel reception at any time. We will solve it as soon as possible,All staff of the hotel look forward to seeing you again. Best wishes to you and your family.
Obelix
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: nov 2024
Famiglia
30 recensione
4.0/5
Molto buono
Pubblicata: 8 feb 2025
Stayed here 4 times in 2024. Everything is good. Front desk staff need to improve. We were urgent to check in the rooms and they were chatting while processing. During this stay there were some minor renovations on our floor outside our rooms. To be fair the hotel should close off the floor. Otherwise all is very good.
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Risposta dalla struttura: Dear guest,Thank you so much for spending quality time with us at Novotel Nanjing Centre. I'm sorry I haven't been able to fully satisfy you. We will also immediately report your question to the relevant department. Thank you very much for your comments. If you have any questions or needs during your stay, please feel free to contact the hotel front desk. We will resolve it as soon as possible, and the hotel staff is looking forward to your visit again. Best wishes for you and your family.
Utente ospite
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: ott 2024
Lavoro
7 recensione
4.7/5
Fantastico
Pubblicata: 25 nov 2024
This is my 3rd stayed at Novotel. Location is more than perfect. Metro and Maga shopping malls are just across the street. Foods are plenty within 500m. Room is clean and hygienic. Bed is comfortable. Price is reasonable.Will be back again. Just to share, Previously used to use agoda and have been using for the past 15 years, averagely 5 booking yearly. But this time use Trip.com. Made a booking on 26Oct for 27Oct-4Nov to GZ, and realised made a mistake on the dates. Cancelled by mistake and realised there was a cancellation fees of 13%, amount 700CNY. Agoda claimed that the hotel refused the refund, but the money was collected by agoda instead. They lied repeatedly and pretended to assist to send email to the hotel management and kept pushing the blame to the hotel. I did another booking via trip.com and verified with the hotel. Integrity is an issue. No trust anymore. As such, start using Trip.com. In addition, trip.com give higher rewards.
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Risposta dalla struttura: Dear guest.Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. We are very happy to see that you are satisfied with this stay, thank you for your affirmation of our service. We have shared your comments with colleagues. All staff of the hotel look forward to seeing you again. Best wishes to you and your family.
Utente ospite
Camera Standard Raggio di sole (letto matrimoniale)
Soggiorno: apr 2024
Lavoro
3 recensione
4.5/5
Ottimo
Pubblicata: 23 mag 2024
The procedure is quite slow when Check-in. It takes around 30mins....too long Others are very good.
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Risposta dalla struttura: 尊敬的賓客,您好!感謝您選擇諾富特酒店以及真誠反饋,很抱歉沒有給您滿意的入住體驗。我們將完善服務流程提高服務品質,繼續努力為您提供更加舒適温馨的體驗。期待着您的再次光臨!
jasmineybh168
Camera Standard Raggio di sole (2 letti)
Soggiorno: ott 2024
Famiglia
2 recensione
2.0/5
Pubblicata: 16 nov 2024
Very old and bad smell hotel No solutions for the bad smell I tried to use the essential oil to purify the hotel smell but can’t solve At the end can’t really sleep for the whole night The smell all over the pillow the bedsheet..
Traduci
Risposta dalla struttura: Dear guest,thank you for staying at Novotel Nanjing Center. We regret that we cannot fully satisfy you. We also respond immediately to odors on pillows and sheets. Thank you very much for your comments. If you have any questions or needs during your stay, please feel free to contact the hotel front desk. We will resolve it as soon as possible, and the hotel staff is looking forward to your visit again. Best wishes for you and your family.