Hotel con vista sulle montagne a Almaty

Very cosy room, Netflix and smart tv, very scenic view of the mountain, short hike nearby, very nice breakfast. Very scenic sunrise and sunset. Cute dog. Comfy and amazing stay! IG WORTHY! Even have sauna in the room! Starry night! Con: dinner only available at restaurants below, need to take cable car. Cable car timing is quite limited. Must check in earlier. I missed the cable car time so I need to wait for the last session! May get high altitude sickness, please prep some Panadol or altitude sickness pill! Abit far to get there. 1 car ride & 3 cable cars up! Would recommend to reach early because can do short hikes and even paragliding! (Although i didn’t try because i reached at 6pm)

E'molto conveniente per arrivare da una città. Vivete qui due notti. Il primo giorno di arrivare vedete un po'di Goldberg al cima della montagna. Il giorno dopo, il panorama è davvero bello. Dopo essere rimasti in montagna, c'è un bus di shuttle. Se il tempo non può essere limitato, è anche conveniente per te. L'introduzione dell'hotel contiene meno minibar che si sostituisce ogni giorno La sauna è anche molto utile. Qualcuno può aiutare a prendere le valigie insieme. Si può dire in anticipo che è necessario scaricare il software di chat wa in anticipo. Le esigenze generali sono proposte in quel software. La risposta è veloce. Il paesaggio è molto bello e vale molto. Il ristorante top 50 è al bordo. La colazione è anche inviata nella stanza, ma un po'unico.

Mixed feelings. Great location and lovely staff! But we had a room where the TV wasn’t working. First night they told us they can only fix it the next day. Then the next day they said they can only do it the next day again. Plus this was after my multiple phone calls, it seemed that the maintenance team just ignored us. And the reception offered a 20% discount on room services as apologies for the long wait. In the end as they can’t do anything, I asked if we could change room. So we got a new room… with a half working tv… but with broken aircon… we called reception and was told they can control it from their end. Still not working. So we went out for dinner and asked them to check it out. When we returned, there were technicians in our room fixing the air conditioner. And we sat around outside for an hour before it was fixed. In the end, after hassling the whole day we finally had a working room at 9pm… All the staff were very polite and tried hard to resolve the issue. But I feel everything in a room should be working before guests check in. alternatively we did ask to change room again but not sure why that wasn’t considered but instead they want to keep us waiting around for another hour in the lobby.

If you are in Almaty, the best place undoubtedly is Swissotel. It's a beautiful and most stunning resort without a doubt, spread over a few kilometers, with a golf course, lake, woods etc. You can actually spend a couple of days just being there relaxing. This was my 2nd visit to this property in the last 6 months and is in my itenary once every year to experience Almaty and Swissotel. Prior to this I have stayed I have stayed twice in another top brand of the world, but believe me, there is nothing better than Swissotel. My stay at the hotel once again was truly exceptional! The atmosphere is relaxing, elegant, and filled with genuine hospitality. Every detail — from the welcoming smiles at reception to the peaceful ambiance of the thermal area — shows how much care goes into every guest’s experience. Every area and facility in the resort is top class - gym, spa..... And the pool is a combination of amazing experiences. A special mention to Manager Karina, who did her job with excellence and professionalism. I called up the hotel from India for check in formalities and Karina organised it for me and my friends in a flash. She is always on top of everything, ensuring every guest feels special and well taken care of. Her attention to detail and warm attitude perfectly represent the spirit of this hotel. The whole team deserves praise for creating such a wonderful and memorable atmosphere. This place is a true gem and a MUST stay

Хорошее место расположения отеля, просторные номера. Уровень сервиса не соответствует заявленному. Сан. узел в отвратительном состоянии. В душевой кабине забит слив, при уборке не устраняют. Кран смесителя в душевой закрывается под собственным весом, чтобы помыться нужно его придерживать рукой. Можно мыться в ванной, но в ванной испорчен клапан блокирующий слив, сломан запорный механизм , клапан просто установлен в сифоне на синей изоленте 🤦🏻. Клапан убрать сложно, но можно, при этом в смесителе в ванной нет давления, помыть тело хватает, но волосы промыть крайне проблематично. В номере нет гладильной доски и утюга, приносят по запросу, ожидание - 20-30 минут, гладильная доска далеко не первой свежести, на продавленный металлический каркас натянут тонкий универсальный чехол, болтается складками. Нет блокировки двери (щеколды/цепочки), переключатель на замке не останавливает персонал отеля от доступа в номер, отдельное впечатление это проснуться от того, что по номеру ходит человек из службы сервиса 🤦🏻, столкнулся с этим после первой же ночи, после вывешивал табличку «не беспокоить». Если утром у вас номер не убрали, по любой причине, то номер в этот день без вашего напоминания не уберут совсем.

Il Novotel Almaty City Center offre una forte combinazione di standard internazionali e ospite locale, ben adattato per soggiorni di svago a breve termine e di business in Almaty. La posizione dell'hotel è molto strategica, con una facile accesso a importanti uffici governativi, siti culturali e distretti commerciali, offrendo al tempo stesso una vista diretta sulle montagne. Ciò lo rende una base conveniente ed efficiente per le riunioni o il transito attraverso la città. I servizi di check-in e concierge sono gestiti professionalmente, con personale cortile che sono responsabili e di servizio. Le camere sono moderne, pulite e funzionali, in linea con gli standard di Accor Novotel. Connessione Wi-Fi, comfort nello spazio di lavoro e strutture in camera soddisfano le esigenze di un frequente viaggiatore. Il ristorante offre una cucina internazionale e locale equilibrata, adatto per un pranzo casuale o un colazione tranquillo prima di un giorno lavorativo. Ciò che l'hotel fa particolarmente bene è coerenza l'esperienza è prevedibile, efficiente e affidabile. Per coloro che cercano una proprietà affidabile, ben situata con supporto internazionale di marchio, Novotel Almaty funziona bene. In sintesi, Novotel Almaty City Center è un hotel pratico e ben gestito che soddisfa le aspettative dei viaggiatori d'affari, con un tono professionale e un minimo di frizione lungo il viaggio degli ospiti.

The room is good for one person. The bed was comfortable and the heating is decent. Wifi is fast enough for me to work. Daily housekeeping is great. The breakfast options are sufficient but their coffee machine keeps on running out of Chocolate, sometimes it just dispensed dark water. The location of the hotel is ideal. The staff can speak English and they helped me with some of my requests. I initially stayed for 4 nights andextended my stay for one night and my key card stopped working on the final day, they had to reactivate it. The daily breakfast was served in the ground floor restaurant which is quite dark and not ideal. Overall i had a pleasant stay, and would consider booking this hotel again when I return to Almaty.

La luce della stanza è buona, vicino centro commerciale e stazione di autobus

The hotel is in a great location and very convenient for getting around. There is a large shopping mall nearby with a supermarket, and several excellent restaurants are within walking distance, making it easy to find food and shop for anything you need. The only downside during my first stay was that the air conditioning in the room was not working properly. When I contacted the staff, they explained that it was a system-wide issue. As a result, I had to sleep with the window open because the outside air was actually cooler than the room. However, when I returned and stayed in a different room, the air conditioning worked perfectly, just as the hotel had informed me. Overall, despite the issue during my first stay, I still had a pleasant experience thanks to the convenient location.

The check in was smooth even though in the middle of night. The owner provided a short video on WhatsApp guiding to the entrance. All provided equipment worked fine. We had few major concerns - No water was provided, or so we thought at obvious initial glance, however in later days we saw one container kept alongside cleaning utilities which we were not sure, hence chose not to use. No daily cleaning service or refreshing daily utilities was provided eventhough we stayed for 5 nights. The host said it will be a paid one, a free single cleaning service will be available after 1 week of stay. On the last day of check out, he asked us to dispose off the trash in a nearby public trash bin which we did, but this is a bit unusual at least for us. During the stay for 5 nights, the host did not s ask if any concern at least for courtesy. There were extra bedsheets on the cloth drying rack but with a warning note not to use them as they were meant for next guest and if disturbed will attract charges - with no place for us to use the rack for our daily purpose. Why keep those in the studio then? Could have kept in another storage. Other than that the location is close to the center and the view from the window is nice. Overall 3/5 stars, losing only for the service issues we had.