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Chateau Yering
4.4/555 Recensioni
We had a 2 night stay at Chateau Yering as a catch up for old work colleagues. There were some initial problems ( very poor attitude and communication from one reception staff member who caused issues with our booking and meals ). These were quickly rectified quickly by Vince & his colleagues. He and the dark haired front of house person were excellent . So too were the restaurant and bar staff. However, the place is very very run down . It was very disappointing . The cost per night was $400 (inc breakfast only ). It is more expensive that the 5 star hotels in the city but is no where near the standard. It is the frayed couches, worn out mechanics and dated interiors that results in the place not making the grade any longer and needs a huge revamp . The computers were not working the entire time we were there despite many staff doing their best to repair the system . It meant that staff were diverted from doing their proper roles and the service suffered as a result ( I stress staff were not to blame but were in fact trying their hardest to sort out ongoing problems that were just beyond their control). We ordered the degustation menu with matching wines . As a result of staff being called to do other roles i.e.fix computer system, our wines did not match the course and arrived late , leaving us with cold food while we waited for the wine . Further , the TV in my room did not work properly, I also felt that the breakfast was a disappointment. Usually I would expect a buffet of fruit, cereal , juice, toast and bakery items and then also have a hot selection to order as part of the breakfast ( the cost was listed as $35 pp) . However it was one section of breakfast item and one hot drink according to the menu .That was all. We were offered juice but it was unclear if this would be extra or included . A similar issue happened with the second coffee . There were no newspapers on the first day but some on the weekend day. The food was mostly very good especially from Eleanor's restaurant . A charcuterie board that we ordered was quite lean in the quantity and some of the meats were not very nice ( this was the order that was messed up ) and required additional items to be ordered . In short great staff ( except for the cranky blonde woman on reception ) , nice food that was a bit light on in serving sizes, but terrible surroundings .
Sofitel Melbourne on Collins
4.4/5101 Recensioni
CBD
Il servizio è soddisfacente, la lobby soddisfa lo standard di un cinque stelle e il servizio è eccellente. Durante il processo di check-in, la stanza è trapelata e il personale della hall non si è offerto di cambiare stanza e gli è stato offerto di cambiare stanza sullo stesso piano dopo la richiesta. Generalmente soddisfacente.
The Kinson
4.4/587 Recensioni
Questo hotel è un gemma nascosto! Il tram è al tuo posto, che ti porta direttamente nella città. Se camminare è la tua cosa, ci vorranno solo 25 minuti. Ho avuto la fortuna di avere una stanza con vista sul parco Albert, e la mia stanza aveva spazio per creare una stazione di lavoro e rilassarsi. La squadra sul desk front welcomed and facilitated a rapid check-in and-out.
Crown Metropol Melbourne
4.6/555 Recensioni
CBD
L'ho prenotato per S$600 per 3 notti. Molto buona cosa e è un hotel molto bello. Spazioso per 2 adulti 2 bambini. Spazioso doccia separata e bagno. Sarebbe bello se fosse con il bagno, tuttavia. Non c'è altro che la mancanza di coerenza nel servizio di manutenzione, che ha solo fatto la richiesta di una scatola di tessuti, ma che era vuota durante la manutenzione. Deve chiedere di piogge supplementari perché solo 4 per camera per 2 letti di dimensioni regina. non all'interno della zona di tram libero ma solo 1 fermata lontano dalla zona di tram libero. Di solito ci fermeremo alla fermata del parco Batman e camminiamo indietro. Links tra 2 hotel corone, molto conveniente.
InterContinental Hotels Melbourne, an IHG Hotel
4.3/5133 Recensioni
CBD
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.
Pan Pacific Melbourne
4.5/5199 Recensioni
CBD
Quiet night in 5 star luxury equalled by exceptional welcoming service making our stay very memorable. Tantalising food and delightful drinks in the club lounge together with friendly service provided a relaxed evening.Scrumptious buffet Breakfast

Domande frequenti

Informazioni di viaggio locali

Prezzo più alto6.143 €
Prezzo più basso87 €
Numero di recensioni4,447
Numero di hotel71
Prezzo medio (giorni feriali)313 €
Prezzo medio (fine settimana)378 €