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InterContinental Hotels Melbourne, an IHG Hotel
4.2/5131 Recensioni

InterContinental Hotels Melbourne, an IHG Hotel

CBD Melbourne|2.16km dal LaTrobe's Cottage
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Stai cercando un hotel vicino al seguente luogo di interesse: LaTrobe's Cottage? Confronta tariffe e recensioni delle camere per trovare il soggiorno ideale.
Quest St Kilda Road
4.3/5102 Recensioni
Servizio fantastico dal desk front. Check-in e check-out procedura è stata una brisa, appartamento è stato bello, pulito e accogliente con TV intelligente installata. Calore adeguato durante i giorni invernali 👍🏻
The Kinson
4.4/584 Recensioni
Questo hotel è un gemma nascosto! Il tram è al tuo posto, che ti porta direttamente nella città. Se camminare è la tua cosa, ci vorranno solo 25 minuti. Ho avuto la fortuna di avere una stanza con vista sul parco Albert, e la mia stanza aveva spazio per creare una stazione di lavoro e rilassarsi. La squadra sul desk front welcomed and facilitated a rapid check-in and-out.
Seasons Botanic Gardens
4.1/5104 Recensioni
CBD
Abbiamo prenotato questo posto per 2 notti. È stato offerto un upgrade a 1 suite da letto per $20 per notte extra. Era enorme e molto bello. Molto tranquillo fuori dalla strada principale. Molto comodo soggiorno. e letto. Cucina completa e grande tavolo e sedie. Il personale è stato molto utile all'arrivo, perché abbiamo avuto un sacco di articoli: il problema è il loro parcheggio, non ha ascensore, solo le scale e abbiamo avuto troppo da gestire in questo modo. Usavamo un troll per vuotare la macchina, poi la portammo al parcheggio, che è vicino alla strada laterale. doveva fare l'inverso quando siamo partiti. amava la suite, tranne che per il doccia era nel bagno, non ideale per una persona anziana. Anche la testa del doccia non poteva muoversi. La cucina poteva fare con più luce. Torneremmo, come era in generale buono, e un buon posto per noi. Il ferroviale leggero è appena in strada, e un bel lungo cammino verso i mercati del sud di Melbourne. Il personale era carino, e offreva così tanta aiuto con il trolley in particolare.
Quest on Dorcas
4.3/578 Recensioni
CBD
Rimango qui spesso, e ogni volta che torno, il personale mi ricorda. Molto piacevole essere accolto di nuovo in primo nome. Il personale sempre accolto a ogni richiesta. Così vicino alla fermata del tram che vi porta direttamente nel cbd. Due negozi di comodità 1min camminare a piedi caffè e caffè così vicino e una strada a distanza opzioni alimentari. amare questo posto per lavoro o viaggi di piacere
Saint Domain Serviced Apartments
3.9/546 Recensioni
CBD
Il posto ha un servizio fantastico con una bella stanza per soggiornare! Il personale non solo era amichevole ma così felice di aiutarci con qualsiasi domanda che abbiamo avuto sul nostro soggiorno. Un bellissimo soggiorno con un grande balcone con una splendida vista sulla città! Situato in una zona molto vasta, ma centrale a tutto e facilmente accessibile trasporto e parcheggio!
City Edge South Melbourne Hotel
3.7/550 Recensioni
I booked directly so the property was removed from fees through a 3rd party. I asked about parking and was advised it was in the basement i asked to book and was advised no need to, was also advised that there is street parking. On arrival i was met with a very Pompas young woman who requested a $150 bond ( nothing was mentioned at time of booking ) i asked why and was told ALL HOTELS CHARGE THIS I advised never had i before been charged. I was also charged a parking fee again not mentioned at point of booking. I took my bags to the room and on returning to outside the building met other travelers who advised me they were charged $100 bond and they also were shocked. I was left thinking why was i charged $150 The apartment was clean and bed comfortable however my experience with the staff outweighed the room and bed. . On returning to me home I called to speak to a manager re this and was met with a manager ( HE CALLED HIMSELF THAT ) FROM EAST Melbourne apartment .. He was very rude on the phone over talked me entirely , he asked me my personal details i gave them then the room number i gave it. He then heated up and said we dont have that room number , not being from Melbourne I asked are you near Station Pier ( he replied I dont know this ) I then said so you dont know where the boat leaves to go to Tasmania. He said no I said really and you're in Tourism . He said no and started over talking me so fast I could hardly understand him ( he was not a national person ) no not being racist just stating facts. He then hung up on me I was shocked i did call back and asked to speak to General Manager he gave me an email address ceem@cityedge.com.au. If this is they type of Up front Managers that the Edge Apartments have as the face of their company then I am shocked working in Tourism myself for many years I would never have this person working for my company and to know general points of information about the State I was working in is an embarrassment to any organization..

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