Recensioni su Barceló Torre de Madrid

Risposta dalla struttura: Dear Guest,Thank you for your review.We are truly delighted that your anniversary visit to Barceló Torre De Madrid was marked by comfort and enjoyment.We are thrilled that you found the spaciousness of the room to your liking and that the comfort of our beds contributed to a restful night's sleep. Our rooms are indeed designed with guest comfort in mind, featuring large king-size beds and superior amenities.Finally, it is great that you appreciated the convenient location of our hotel, with easy metro access and proximity to various shops and restaurants. We are also pleased that the courteousness of our staff added to the positivity of your stay. Our location, soon to be even more appealing with the completion of the Plaza de España refurbishment, will allow guests like yourself to explore Madrid's historic center with ease.We hope to welcome you again in the future. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: Dear Ausie Man, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Madrid .We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear you enjoyed our prime location and the excellent breakfast offerings. It's gratifying to know that our location facilitated your explorations and cultural experiences in Madrid. We take pride in being a convenient starting point for our guests to visit the city's most sought-after attractions and entertainment venues.We hope you were able to create memorable experiences during your walks to the nearby historical sites and while enjoying the vibrant performing arts scene.We look forward to welcoming you back in the future, best regards,Equipo de RecepciónBarceló Torre de Madrid

Risposta dalla struttura: Dear Mohammed,Thank you very much for sharing your valuable feedback with us. We truly appreciate your comments.We are sorry to hear that your stay did not meet your expectations. We would have liked to understand more about how we can improve in order to provide you with a more enjoyable experience in the future.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: Dear Siu Ming,Thank you for your positive feedback.We're thrilled to hear you enjoyed our prime location and found the room to your satisfaction, reflecting our commitment to clean and comfortable accommodations. It's also gratifying to know that our breakfast met your expectations, showcasing our dedication to providing a delightful dining experience.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: Dear Sho,Thank you for your review.We are delighted to hear that you loved our facilities and found the swimming pool to be gorgeous. Your satisfaction is our top priority, and we always strive to provide the best possible experience for our guests.We look forward to welcoming you back. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: 尊敬的賓客，您好！非常感謝您選擇入住我們的酒店並留下寶貴的建議！ 我們很高興您在Barceló Torre De Madrid的體驗如此美好。我們非常高興您讚賞酒店的地理位置，附近的餐廳和商店，以及對面的大型Zara商店，這些都為您的購物體驗增添了便利。您對客房的清潔度感到滿意，以及對我們新推出的B-likeat自助早餐的好評，我們感到欣慰。這種新的餐飲體驗由營養師及飲食設計師Vanessa Losada設計，以有機成分為基礎，包括鮮榨果汁和多達20種的酸奶選擇。此外，我們很高興您欣賞我們酒店到馬德里皇宮的近距離，以及到其他博物館的便捷交通。我們期待您下次再次光臨。真心希望您能夠再次入住來感受我們的進步！祝您生活愉快，旅途順利！Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: 尊敬的賓客，您好！非常感謝您的入住與評價！很高興能為您的出遊帶來美好的時光。感謝您分享您的意見。很高興知道您對酒店的地理位置感到滿意。對於游泳池未能達到您的預期，我們深感抱歉。我們想澄清的是，游泳池的設計目的是為了提供健康養生（wellness）體驗，因此其大小和深度主要是為了放鬆和個人護理，而非用於強度較大的水上活動。至於我們員工的服務，抱歉未能達到您的期望，我們將致力於提升團隊的專業素質。感謝您的反饋，它將幫助我們不斷改進。衷心期待您的再次光臨，我們將為您奉上更好的住宿體驗，祝您生活愉快！Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: 尊敬的賓客,您好！感謝您選擇我們的酒店，非常榮幸能為您服務！我們很高興您在Barceló Torre De Madrid的體驗整體上是積極的。我們為您的房間視野沒有達到您的期望感到抱歉。由於我們酒店的特殊位置，某些房間的視野可能會受到限制。我們一直致力於確保每位賓客都能享受到舒適和滿意的住宿體驗。我們很高興您對我們的套房升級和酒店服務感到滿意。我們的團隊始終致力於提供卓越的客户服務，確保每位賓客都有一個難忘的住宿體驗。最後，我們很高興您喜歡我們的地理位置，酒店正對着西班牙廣場，周邊的購物和餐飲選擇豐富。儘管距離美術館有一段距離，但我們地理位置優越，臨近地鐵站，可以方便地前往市內各個景點。衷心期待您的再次光臨，我們將為您奉上更好的住宿體驗，祝您生活愉快！Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: 尊敬的宾客，您好！非常感谢您能在百忙之中给我们留下宝贵的建议！ 我們很高興得知您對Barceló Torre De Madrid的整體體驗感到滿意。我們為您在夜間房間內出現的聲音感到抱歉。我們了解這可能會影響您的休息質量，並且我們對於在您的住宿期間提供的解決方案並未達到您的滿意深表遺憾。請您相信，我們始終致力於為客人提供安靜舒適的環境。非常欣慰您喜愛我們的房間設計，以及酒店的地理位置，方便前往馬德里皇宮等地標。我們的位置是我們自豪的賣點之一，能夠讓客人輕鬆步行到達城市中的許多知名景點。 衷心期待您的再次光临，我们将为您奉上更好的住宿体验，祝您生活愉快！Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: 尊敬的賓客，您好！非常感謝您能在百忙之中給我們留下寶貴的建議！ 我們很高興您在Barceló Torre De Madrid的體驗讓您滿意。儘管部分房間的設施可能未能完全達到您的期望，我們深感抱歉。我們始終致力於為每位賓客提供無可挑剔的住宿環境。我們很高興您對我們的酒店設計、前台小姐姐的服務和對馬德里的熱愛表示讚賞。Barceló Torre De Madrid自2017年開業以來，一直被認為是城市中最佳的酒店之一，我們的設計風格、色彩豐富且具有藝術性。最後，我們非常高興您對酒店的位置、周圍的氛圍以及夜間的睡眠質量感到滿意。我們的酒店就位於西班牙廣場對面，地理位置優越，讓您能夠輕鬆地步行或騎自行車前往皇宮、薩瓦蒂尼花園和馬德里的奧斯圖裡亞斯區。 衷心期待您的再次光臨，我們將為您奉上更好的住宿體驗，祝您生活愉快！Equipo de Relaciones PúblicasBarceló Torre de Madrid

Risposta dalla struttura: Good afternoon,Thank you for taking the time to share your experience with us. We deeply regret the concerns you’ve raised regarding your recent stay.We would like to clarify that, during your time with us, we did not receive any communication from you regarding these issues. Had we been made aware of the situation, we would have taken immediate action to investigate the matter further and assist you accordingly.Please be assured that we take the security and privacy of our guests very seriously. Our hotel staff is strictly trained to respect guest rooms and privacy, and any action taken by our team would have been in accordance with our procedures. However, as no communication was made with us regarding this incident, we were unable to address it.We sincerely regret any distress this may have caused and appreciate your feedback, it would have been a pleasure to help if we had known about the situation earlier. We would love the opportunity to welcome you back in the future and assure you of a much more enjoyable and comfortable experience. Please do not hesitate to reach out to us directly if you decide to give us another chance so we can address any needs or concerns you may have beforehand.Sincerely,Public Relations TeamBarceló Torre de Madrid

Risposta dalla struttura: Good afternoon,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused during your stay.We always strive to offer our guests the best possible experience, and it is clear from your comments that we fell short in several areas. Regarding the room size, we regret that it did not meet your expectations and that the front desk did not provide adequate information. We will review our communication processes to ensure more transparency in the future.We also apologize for the noise issues you encountered. We would like to clarify that we have no record of any noise-related complaints during your stay. Had we been informed about the situation at the time, we would have done everything possible to offer you a different room and ensure your comfort. As for the Wi-Fi, we have communicated your concerns about the it to our maintenance department so that they can look into it and address the issue promptly.We sincerely apologize for any inconvenience and appreciate your comments, as they help us improve our services. We hope you’ll give us the chance to serve you better in the future.Kind regards,Public Relations TeamBarceló Torre de Madrid