225/62 Moo 9 Soi 5 Pattaya Road, Nongprue, Na Kluea, Bang Lamung, Chon Buri Province, 20150, ThailandDettagli hotel
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1 notte
Recensioni degli ospiti
3.7/5
27 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
I have attended this hotel on Saturday, August 10, 2024 at the evening time. It was two receptions females at the reception. When I asked the receptionist to check in a female receptionist with a prominent round nose started to pronounce my name in a incorrectly making it seem like my name is a woman's name. Then after I told her my correct name and I asked her to check my personal identification and ask her to pronounce my name correctly, she continued pronouncing my name in a incorrectly with sarcasm making it seem like my name is a woman's and laughing at me even after I told her that her attitude was being rude she continued laughing at my name saying that sounds like a woman’s name. Moreover, afterwards the same receptions female warned me that I should not smoke inside of the room. Then, I replied her that I don’t smoke, and this receptionist told me “well, there are many costumers who says that they don’t smoke but afterwards they smoke in the room” like if I would be lying. That was unacceptable rude behavior from that receptionist making those rude comments to me as client. In addition, on the next day the check out should be at 12pm, however at 11.30am I received a phone call from another receptionist who is bit fatty and she warn with rude manners “you have to check out now, it’s late” and she hung up the phone. That was a rude comment and a horrible behavior from the receptionist and it was not even 12pm. When I went downstairs to check out, there was 2 female receptionists and I explained her that it was not appropriate to call me with that bad manners. One of the receptionist explained my complaint in Thai language to the other fatty receptionist but the fatty receptionist didn’t care at all about that. It was a terrible experience and could not enjoy the hotel at all. And one of the lights in the room didn’t work, but of course I didn’t want to call the reception after the bad treatment that I have received.
Traduci
Utente ospite
Soggiorno: ago 2024
Viaggio con amici
1.0/5
Pubblicata: 6 ago 2024
rude man upon check in, was disappointed. don’t book this if you want a good service. we will definitely not ho back to this hotel. I hope the management does something with the service, as a hotel we must prioritise it. This is is so bad and disappointing. If there’s zero star, i’ll rate it that one.
Traduci
Utente ospite
Soggiorno: ago 2024
Viaggio con amici
2.0/5
Pubblicata: 6 ago 2024
requested an early check in since we will also checkout the same time we check in, was asked for a thousand baht. They were not as friendly as what a staff should be. We were expecting a good service since we saw good reviews. I am disappointed. I’d rather book different hotel with the price they asked me to pay upon check-in.
Traduci
Utente ospite
Soggiorno: mar 2024
Altro
1.0/5
Pubblicata: 7 mar 2024
Room 204 was filthy, black hairs all over the floor. False eyelash by the telephone and old crusty food behind the bedside table. Glass was unwashed and gross. Requested a quiet located room but was given one right at the top of stairs to reception. Needless to say it wasn’t quiet. Wooden flooring damaged and unkept. Lights kept going out every 10 mins but was sorted by staff. Returned to room to find a 4-5cm cockroach in bathroom. It’s horrible but ok I accept it. Asleep in bed I hear scuttling sound, switch light on 1am find another big cockroach on the floor. Reception won’t do anything as they say they’re full and refuse to call manager. 7am wake up to my friend killing another cockroach. Enough is enough, reception finally offer us newer room on 4th floor @ 2pm. Change room, better but still dirty, leaking plumbing in bathroom but no cockroach. Try to use pool in evening, lazy unmotivated staff member who is eating food and on his phone says ‘we’re out’ of pool towels. Makes no effort to get an alternative for us. Appalling attitude, why the hell isn’t management doing something about this poor service from their staff. Only plus side is the view from the rooftop pool particularly at sunset. Shame glass is so filthy you can’t see from pool or rooms. Would never stay again and was the most disappointing hotel I stay in Thailand for over 30 years.