VILLA MAÏA

服務非常好！非常細緻、耐心！ 房間也很乾凈，值得體驗的精品酒店！ 在歐洲 服務這麼好的不多見，比大部分的國際五星好多了！

Terrific accommodations. Seemed remote when making the reservations but is really well-placed if you are wanting to explore Lyon. Staff is very knowledgeable. Room sizes are large, beautiful gardens, unbeatable views. Highly recommend.

We did not like this hotel. We booked the least expensive room just to check out the hotel for our 2-week stay during the following month. The voiturier was helpful and nice. Our first impression, checking in at the reception desk, however, was bad. We explained to the young woman that we tried to book bed and breakfast on the website and, on the website, we were charged twice for breakfast (or overcharged €76 each day). A manager-type was called and he said there was nothing that could be done. We went to our room and the next day we re-opened the subject with a different receptionist. We walked her through the steps on the website that led to our being overcharged and she understood. The following day, when we were checking out, however, the same receptionist only credited us with one overcharge. We had to explain again. Finally, the bill was corrected. Apparently, the staff is not trained. As for the room, it was small but adequate, with a desk and one comfortable chair. Dimitri used the desk for his laptop. Audre used the comfortable chair and the low table that she brought in from the balcony. It was too low but it worked. The housekeeping team had made the bed the way we described in our Room Personalization document and left us the number of towels we wanted. We had to request a coffee machine but it was brought. We were also brought the humidifier we asked for. The bathroom only had one sink and the vanity was small but we managed. The Toto toilet worked well enough but did not have a heated toilet seat. We brought our small space heater and managed that problem. The first day we went to the hammam and the Jacuzzi. The Jacuzzi was 35° C and uncomfortably cold. We asked for it to be raised and were told that it could not be. Breakfast was a buffet with eggs ordered from the server. The buffet and the server were good. During our stay, we looked at the Panoramic Suite (60 square meters) at over €1000 per day and it was definitely not worth the money. One long room with a sofa at one end and a bed at the other, with a good view. There was only one bathroom and one toilet. It would not have been comfortable for our long stay. For €1000 at Villa Florentine, we booked a two-bedroom, two-bathroom, large and gorgeous apartment (125 sq. meters). Wow, what a difference. Now that is a hotel we would recommend.