Hotel vicino a Monte Arashiyama, Kyoto

Servizio eccellente. Personale dell'hotel fantastico! La camera è spaziosa e dotata di tutti i comfort. Il parcheggio richiede la prenotazione anticipata, 2000 JPY/notte. Offrono escursioni a piedi (gratuite) e servizio navetta.

Tutto era semplicemente fantastico. Posto tranquillo in un bel quartiere. Probabilmente qualche gancio per asciugamani accanto ai lavandini comuni sarebbe utile. Così come qualche istruzione su come fare la raccolta differenziata. Buona fortuna allo staff!

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

Ottima posizione vicino alla metropolitana (2 linee) e a sole 3 fermate dalla stazione di Kyoto. La vista era bella dal settimo piano. La lavatrice in camera è un plus. C'è persino una specie di stirapantaloni in camera. Purtroppo non c'è stato nessun cambio gratuito di lenzuola durante il mio soggiorno di 6 giorni. Ho dovuto pagarne uno (anche se non molto costoso). Anche la colazione potrebbe essere migliore.

Soggiorno per una notte ma stanza pulita e situato in posizione vicino alla fermata e raggiungibile velocemente dalla stazione JR di Kyoto

Ottimo hotel con buonissima colazione, rapporto prezzo qualità perfetto

La camera è pulita e spaziosa, solo un po' costosa. Caffè gratuito anche al piano terra.

Nuovo hotel vicino alla stazione ferroviaria. Esattamente buono per dormire. Stazione della metropolitana e degli autobus a 200 metri, puoi facilmente raggiungere tutti i luoghi, incluso Nara. Il personale è molto disponibile e i servizi sono molto belli. Molto consigliato

Hotel conveniente, confortevole ed eccellente. Due pasti inclusi, colazione e cena. Ci tornerei sicuramente. Altamente raccomandato.

La posizione è ottima, a pochi minuti a piedi dalla stazione della metropolitana. Tuttavia, non ci sono molti ristoranti nei pressi dell'hotel, solo minimarket. Inoltre, l'hotel non dispone di ascensore, quindi gli ospiti con bagagli ingombranti devono essere consapevoli che dovranno trasportarli al piano superiore.