Trova hotel a 5 stelle a Kota Kinabalu

Dalla reception al personale addetto alle pulizie, persino chi ci ha aiutato a spingere i bagagli è stato molto disponibile, soprattutto il personale che ci ha ripulito la camera, davvero premuroso e attento! Ho soggiornato in tantissimi hotel, ma questa è la prima volta che sono rimasto sorpreso dal personale addetto alle pulizie! Servizio di prima classe, fantastico.

Rooms are clean. Room is nice and spacious. Facilities like the gym and pool are sufficient. Buffet breakfast was as expected as well. Basically a you pay for what you get kind of place. If you’re the type of traveler that likes to enjoy the hotel amenities and just chill there then this is a good place to go to. Has a very nice Chinese seafood restaurant located behind the hotel. Also for supper you could head to the fried chicken fast food restaurant behind the hotel too which is open 24 hours. Parking is free for guests who are staying.

I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)

I had a wonderful experience at Le Meridien Hotel Kota Kinabalu, especially thanks to the exceptional service from the reception staff, Nur Shafiqah. She welcomed me warmly and with a very positive attitude right from check-in. Nur Shafiqah was extremely attentive to all my questions and answered them patiently and clearly. She even went the extra mile by offering me the best available room during the stay, accommodating my requests perfectly. Her professionalism and friendly demeanor truly made my visit more enjoyable. Highly recommended!!

Despite the gloomy weather my friends and I had an enjoyable stay. Highlight is the 23F bar, good food and cocktails are super delicious. Highly recommend anything based with rice wine and plum. Love the staffs, very friendly and responsive. Even after last order they managed to make an exception and made my fav cocktail haus bah. The service will definitely be one of the reasons for my future comeback stay here.

La squadra del Lounge Club è amichevole esp Felicia Petrus, ospite e utile anche & Isacc. La stanza è confortevole, ma hanno dimenticato di riempire il gel da doccia e il tè da caffè nella stanza. Il colazione non è così fantastico nonostante la vasta selezione, sia troppo salato o troppo dolce.

First, all the check in counters were open but still the check in queue was long. I was queued for almost 1 hour just to check in. Need to better system in check-in. Second, hotel policies stated no outside food. If guest order food outside, food rider only able to delivered until guardhouse and guest need to walk out and take the food themselves. To minimize the hassle, we opt for in-room dining for our 2 nights stay. First night was good. Second night some of the menu are OOS such as pizza and even mushroom soup. Third, another incident on our 2nd night, fire alarm was rang on 12+am. Lift was unable to use as well and fire symbol was shown on the lift panel. Guests started panicked and going down using stairs. Me and my family (along with my 7months pregnant sister) decided to go down to lobby using stairs, since there are no staff was seen to inform us what has happened. Once we reached lobby, only there is a staff informed is a false alarm. For this kind of situation, staff should be act faster since its related with safety. Other than that, we've enjoyed the view from our room, the facilities that are offered. We're enjoyed the pizza on our first night, thats why we want to repeat on 2nd night and too bad its not available. Sutera Harbour is one of the well known resort in Kota Kinabalu, a place to catch good sunset view, and I hope they're able to improve their services and better safety/security.

Really awesome to spend some leisure time there. Really enjoy the green view inside hotel. Some facilities are a bit old like the toilet problem which also mentioned by others. And not easy to call delivery food, almost impossible. In general it was an enjoyable stay.

A Lovely clean Airbnb for sure! The staff were so kind and provided great service and communication. The location was really good as it was in the city as well as near the beach. Had lots of facilities to use. Would definitely book again. Great value for money :)

Questo appartamento è stato molto adatto per un grande viaggiatore di gruppo.. con una bella vista e una posizione molto strategica per andare da qualsiasi parte.. sempre chiedendo e cercando di dare un buon servizio a me e al mio gruppo.. ripetiamo con questo appartamento in futuro.. grazie 👍👍