Hotels con internet a Amman

"L'hotel vanta una gestione rigorosa e un servizio cordiale, paziente e attento. I consulenti di viaggio sono particolarmente disponibili nell'adattare le migliori soluzioni alle esigenze degli ospiti. I servizi di viaggio sono di alta qualità e a prezzi ragionevoli, consentendo agli ospiti di risparmiare. La colazione è autentica, prevalentemente vegetariana e igienica, adattata alle condizioni locali."

"I had a pleasant stay at ibis Amman. The room was clean and comfortable, the staff were friendly and helpful, and the location was excellent, close to Amman Mall and many services. Overall, it was a good experience and I would recommend this hotel."

"Siamo stati stanchi e stanchi dopo un sonno disturbato a Tel Aviv solo per arrivare in Giordania e scoprire che per la terza volta i nostri voli fuori dall'aeroporto di Amman erano stati ricalcolati. Il personale era così simpatico e utile che si chiamava ripetutamente per ricevere delle risposte, mentre si occupava di molti ospiti che erano venuti per quello che sembrava un delizioso pranzo di buffet, e noi scelssimo di cenare nella nostra stanza e il nostro pasto era adatto per una regina. Abbiamo prenotato questo hotel perché la loro pubblicità ha descritto il loro grande colazione e i due pasti erano sicuramente. Il servizio durante il nostro soggiorno è stato eccellente e ci siamo trasferiti solo per poter essere in un luogo più vicino all'aeroporto. L'unica caduta era che la stanza aveva un odore strano. Abbiamo capito più tardi che un ospite precedente aveva lasciato qualcosa di discutibile.. e ha spinto sotto il letto! Non è colpa del personale"

"Non so come valutare questo soggiorno. Questo è un B&B, non un hotel. La posizione è buona e i servizi sono accettabili. Tuttavia, il servizio è stato un grosso problema. Ho fatto il check-in alle 8:05 e il personale mi ha detto che la camera doppia originale era in fase di ristrutturazione, quindi l'avevano sostituita con una camera con letti a castello in stile ostello (dato che ero l'unico ospite). Il bagno e la toilette erano entrambi esterni. Ho accettato con riluttanza. La mattina dopo alle 8:30 ho provato a fare colazione, ma il personale del B&B non si trovava da nessuna parte e i recapiti della reception al piano inferiore non erano disponibili. Pertanto, l'acquirente originale ha perso la colazione."

"Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst."

"La esperienza è stata sorprendente 🌟 Ho soggiornato in hotel con il mio amico, ed è stato un soggiorno molto confortevole e piacevole. Le camere erano pulite e ben organizzate, e tutte le strutture erano eccellenti. Il servizio era grande, e il personale era molto amichevole e utile. L'atmosfera era calma e perfetta per rilassarsi e spendere tempo di qualità insieme. Ci sono stati tutti i momenti e sicuramente ci rivolgerebbero ancora 💕"

"Everthing is great"

"This hotel was a very good option for a budget stay , Muhannad Alshaer was a great person and helped me check in and provided everything he could , the location of the hotel is in a decent area with the mall 15 minutes away and you can uber for 1.5£ to the bus station that takes you to Petra and Dead Sea , the hotel was clean and big for solo or couples , would stay again"

"Good location, smack in the middle of the city (difficult to drive, easy to cab). Staff are friendly but they might be too busy. Asked for some toiletries and ice, it was slow to reach us. fridge not wining in the hotel"