Hotel con terme a Ōmachi

Grande servizio buono

因到白馬滑雪半個月，想住有廚房的酒店，所以選擇這裡，每天開車到白馬雪場也不遠，唯獨車不能泊在屋前，要泊在外面的免費停車場，但在雪地拖行李回房間有點吃力！ 房間是沒太大問題，熱水夠的，房間有冷暖風機及暖爐，所以不覺冰冷，但不知為何睡房沒有房門，可能全屋只有一部冷氣機裝置在客廳及睡房中間吧？ 行政上有點混亂，詳情如下： 我訂的是Base 2，但入住時職員給我Base 1，我再問了一次確定是Base 1？職員答是的，我以為是酒店刻意安排亦沒有深究，但第二滑完雪回來發現大門貼了通告，內容是職員的錯誤給了我錯的房間，要我到前台，但卻沒有說明解決方法，到達前台後，與職員言語不通，他亦沒有表明想我轉房還是加錢或怎樣，只是道歉給我錯的房，我主動問他是否會有其他客人入住？否則我能否不搬？因我四個大行李的物品都已全部卸除，再收拾要很多時間，加上滑完一整天雪又未吃晚飯，實在太累，職員又支吾以對的不停按手機，但又不是用手機翻譯給我看，無言…最後糾纏了最少二十分鐘，我主動提出我搬回Base 2，佢卻只是不停說OKOK，我問他取Base 2鎖匙時又發呆問我為何？那你不給我鎖匙我怎入住？ 入住期間沒有任何清潔及打掃，連多天的垃圾也不會清理，這實在太不衛生；毛巾等物資亦沒有補給。

This is the first time I stayed at a Hoshino resort. Perhaps my expectations were too high.  Food quality was the best reason to stay here. The restaurant offers an elaborate menu. The onsen is the next big feature of the hotel. It was not as big as seen in the advertisement. Perhaps wide angle was used. Location was not great. Not much to do nearby. The free transfers to Omachi helped to kill time if you have no plan to ski at Hakuba.  Service was patchy. Below are two examples: 1) Asked reception about train tickets conditions in general but the response was we are not train company. We know that but would appreciate help in calling into the train company or checking their website in Japanese. 2) Over a supposedly fancy dinner, the server was rushing us to finish by asking us to move unfinished food items from one plate or another by ourselves to make space for the next dish. I would have expected the server to wait for us. On another occasion, the server left the next dish on the table, with lid closed, without explaining what it is. We were not sure if we should start eating or wait. The server came back in a few minutes realizing that she had not explained to us yet and apologized.  With better service and things to do nearby, the hotel will see happier customers.