alloggio in famiglia a Colombo

The De Saram House ranks as one of the worst hotel experiences I have ever had, due exclusively to the awful hotel manager, Priyanka Tissev. Our family party of five had booked three rooms for one night ahead of a morning flight home and was sadly subjected to the most abhorrent customer service from the hotel manager Priyanka, who very sadly turned what is a truly special and beautiful Bawa home into an real nightmare and left our group with a scarred memory of what was otherwise a fantastic trip around the island. Having booked through ***********, we were unexpectedly informed at checkout that the hotel does not accept payment through the platform, as is typically done, nor via card payment, and would only accept cash payments. Needless to say if a hotel advertises rooms on ***********, it is unethical and inconvenient to then decline payment through the *********** website/app. The policy of cash-only payments is questionable at best, with a handwritten bill, and was not communicated by the hotel in advance. Even if this was made aware to us the evening of check-in we would have been able to take out cash to pay our bill. Due to daily international withdrawal limits, our party could not withdraw cash to pay at checkout. While we had provided full reassurance that our bill would be settled as soon as we returned home, even offering to deposit a gold bangle as a gesture of our commitment to cover the costs of the stay, Priyanka quickly escalated became nasty, offensive and condescending. A verbal altercation ensued, with downright insulting and sarcastic comments made by Priyanka. With a taxi waiting to take us to the airport, she then started to instruct the taxi driver in Sinhalese to leave the property, which would have rendered us helpless and almost certain to miss our international flight. Luckily the driver stayed out and we were able to leave the hotel having pacified Priyanka with repeated promises to pay the bill as soon as we could. Other issues included: - There is no wifi available in the upstairs rooms; wifi signal exists only in the common courtyard and downstairs accommodation. - Food (neither a restaurant, snack menu nor room service) is not available at the hotel (with the exception of a simple continental breakfast of fruits, fried eggs, toast and sausages, juice/tea/coffee. Guests are not provided any options in the breakfast menu. - The gate shuts around 11pm, and outside guests are not allowed into the property without hotel approval - Difficulty finding the hotel - there is zero signage on the street to indicate the location of the property - No fridge in the rooms to store/cool personal bottles etc - these have to be left in the kitchen refrigerator. - the property is best described as a Bed and Breakfast and not a hotel for the above reasons - the nightly rates as not cheap either - you can find a better hotel in the same area which offers much higher, refined guest hospitality at same or lower co