Recensioni su Zsmart智尚酒店（杭州西湖鼓樓店）

Risposta dalla struttura: Gentile ospite, grazie per la tua recensione! Il nostro hotel è in una posizione superiore, vicino al Lago dell'Ovest, con comodi trasporti e strutture abitative circostanti complete. È nostro onore soddisfarti. Il servizio cordiale del ragazzo del bar e la camera pulita sono le qualità che meritiamo. Per quanto riguarda il problema della luce al primo piano, mi dispiace davvero. Ci sono molti edifici nella città vecchia. Troveremo attivamente modi per migliorarlo. Grazie ancora per la comprensione e il supporto.

Risposta dalla struttura: Dear guest,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your one - night stay was so pleasant.Our team is dedicated to providing a clean, comfortable, and friendly environment, and it's rewarding to know that we met your expectations. The quick - heating water system is indeed a highlight we're proud of.We can't wait to welcome you back for another great stay. Please don't hesitate to let us know if there's anything we can do to make your next visit even more special.

Risposta dalla struttura: Dear guest,Thank you so much for your wonderful review! We're overjoyed that you discovered our hotel and had a pleasant stay. It warms our hearts to know that our prime location near the beautiful Xi Hu and bustling Qing He Fang pedestrian street added to your experience.We're especially glad we could offer you an early check-in on that chilly morning, making your arrival a cozy one. It's our aim to provide every guest with such seamless service. Your kind words about the room and clean bathroom with complete amenities mean a great deal to us.We hope to welcome you back again soon, whet

Risposta dalla struttura: Dear guest, we are truly delighted to hear that you found our hotel to be worth the price. Your kind words are the best reward for our team. We are looking forward to welcoming you back in the future and providing you with another memorable stay.

Risposta dalla struttura: Dear guest,We are truly delighted to hear that you had an excellent stay at Zsmart! Your kind words about our modern facilities, cleanliness, prime location, and comfortable rooms mean the world to us.Our team has been working hard to ensure every guest enjoys a pleasant experience, and it's rewarding to know that we've met your expectations. Your high recommendation is the best compliment we could receive.We're looking forward to welcoming you back on your next visit. Have a wonderful day!

Risposta dalla struttura: Dear guest,Thank you so much for your kind words! We're overjoyed to hear that our staff was able to assist you with the Wi-Fi. Our team is dedicated to ensuring that every aspect of your experience is as smooth and enjoyable as possible, and we're glad we could resolve this small issue for you.We hope the rest of your stay was equally pleasant, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

Risposta dalla struttura: Dear guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel decent and our staff friendly, and that your room was comfortable and clean. It is regrettable, however, that you were inconvenienced by the smoke smell in the hallways. We have taken note of this issue and will work towards resolving it promptly to ensure a more pleasant environment for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Risposta dalla struttura: Thank you for your comments! We are glad that you find the staff friendly and helpful and the bed is very comfortable. As for the appearance of the reception area, we will consider improving it. The small room space has brought inconvenience to you, and we will strive to provide you with a more spacious and comfortable accommodation experience in the future. Look forward to your next visit, we will try our best to do better!

Risposta dalla struttura: Thank you very much for your praise! We are glad that you are satisfied with the size, quietness and comfort of the room and the mountain view outside the window. We also appreciate your recognition of the value for money of the hotel, and are glad to know that the tourist attractions around the hotel are within walking distance, which provides great convenience for your travel.With regard to the fact that the entrance you mentioned looks cheap, we attach great importance to your feedback. We will communicate with the relevant departments as soon as possible to explore how to improve the appea

Risposta dalla struttura: Dear guests: thank you very much for taking the time to evaluate our hotel. We are glad to hear that you are satisfied with the English proficiency and service attitude of the front desk staff and are able to solve the room problem for you in time. We also pay great attention to the cleanliness and spaciousness of the rooms, as well as the geographical location of the hotel, hoping to provide guests with a comfortable and convenient accommodation environment. We are deeply sorry about the smell of the room you mentioned. We have noticed this problem and are actively taking measures to solve it

Risposta dalla struttura: Dear guest,Thank you so much for your kind words! We're delighted to hear that you found our place clean and in a great location. We strive to provide convenient amenities like the washing machine and dryer to make your stay as comfortable as possible. We hope to welcome you back in the future!

Risposta dalla struttura: Dear guests, thank you very much for your recognition of our hotel's location, room cleanliness and staff service. We apologize for the bad experience caused by the problem with the room window. In the future, we will further optimize the room allocation process to ensure the accuracy of the information, and look forward to providing you with more perfect service again.

Risposta dalla struttura: Dear guest,We are truly delighted to hear that you found our hotel's location to be great and our staff nice. Your kind recommendation means a lot to us. We strive to provide an excellent experience for all our guests, and it's wonderful to know that we succeeded in your case. We look forward to welcoming you back in the future.

Risposta dalla struttura: Dear guest, we are truly delighted to receive your high praise. Your satisfaction is our utmost pursuit. We will continue to maintain and improve our service quality to provide you with an even more exceptional experience in the future. Looking forward to welcoming you back!