Hotel Hotel per famiglie a Chicago

Let's start with the check-in. Since we got into Chicago early (9am), we had to wait till 2pm to check in. the hotel was nice enough to keep our bags for free. However, given it would be a walk around downtown for a few hours, we had to repack our backpack. unfortunately during the repack, one of our passports dropped onto the lobby floor. after an hour of panic, as we only discovered the loss at lunch, we got back to the hotel to ask if it was turned in. The check-in person basically just brushed us off by opening a couple of drawers and said he knows nothing. After we got into the room, we called downstairs (Guest Services) to ask for slippers (which they don't have) and also asked about the passport again and they again said no. our last ditch effort was just to give Guest Services our room number and name and ask them to call if and when it is found. Within 5 mins of the our call, a different person called up and said they do have our lost passport. A bit strange that a found passport is given much priority especially when the passport name matches our reservation name. Also at check-in, I overheard another guest was staying 2 nights and heard that they were told that for 2 nights, there might not be a room cleaning as they only clean 'every other day'. For us, we stayed 3 nights and there wasn't any cleaning attempted. I wish they would have told us of this arrangement beforehand and we would have priced this into our calculation. For the room, the carpet was quite dirty and had sticky wet spots on them. We had to place our bed covers down on the floor so that we don't get sticky feet. The A/C was working very well but it just wasn't well designed. There was only a single outlet vent and it was at waist level and blew directly onto one of the 2 beds and it was very loud and came on very periodically. To be fair, we never reported any of these in-room issues as we just didn't want to be bothered moving rooms. The laundry service was somewhat of a bonus as it is free. however, it is at a different location and there was only 1 washer and 1 dryer (for the whole of 2 hotels). Luckily when I wanted to do laundry, it was available. The washing was fine (around 25mins) but the drying was at least 90 mins. Guess when something is free, it cannot be that good. On final day check-out, we were given a late check out which is appreciated.

Swissotel is awesome! The service was great and friendly staff. I especially appreciated Kia that works at the hotel. I was celebrating my birthday and she had something special sent to my room (a card and a fruit tray). She made my day - Thank you Kia! I would most definitely recommend this hotel! The amenities are amazing and the view is the best! I saw reviews stating there are no robes and no one came to clean and I can definitely disagree. There was a robe in the front closet and not only did someone come to clean but they provided us with warm towels! Best service and friendly staff!

Camera pulita con letti comodi. La posizione molto occupata.L'unico negativo è il costo del parcheggio è ridicolo a $62/night.

Dopo aver dato 15 livelli di terrazza al lago, ho scoperto che il letto era sporco. Ha chiamato la ricetta, ha chiesto scusa e ha cambiato il 26o livello della stanza di vista del lago. L'atteggiamento è buono, ma le strutture della stanza sono vecchie

Our six night stay was surprisingly quiet. Population was sp**** in The South Loop. And there wasn’t a close by mall or large grocery store. But the main attractions like the zoo, art museum, science museum can be easily reached by cab. By 10am, there are almost no cars on the street on the weekend. Felt isolated and alone walking on the street. The district at night has it’s dangers. Robbery is rampant; but at least you won’t be killed. Friendly advice from the hotel. The room rate is high yet didnt include room slippers or toothbrushes. Water bottle wasnt free; charges were $6 a bottle. But I did enjoy the Food Hall on the ground floor and prices were reasonable at $10 for a fresh large salad or $14 for a pizza. The ramen noodles wasn’t too good though. The meat was dry and 8 slices too many. The Food Hall is only opened when the hotel has high occupancy (I was told). There is a small refrigerator in the room. Free of charge. We asked for a late checkout and the answer was a clear ‘No’. Even with a Marriott membership, an extra hour was not possible. Our room was very clean and with a good view; floor to ceiling window. Very comfortable stay. Any improvements? The front desk lady could have been more welcoming or friendlier maybe.

La posizione è molto buona, situato al bordo del fiume Chicago. Il piano di sotto è la stazione della metropolitana. Alcuni tipi di camere sono molto sconvolgenti.L'igiene è senza provocazioni, il servizio di pulizia della stanza è delicato. La mancanza di bellezza e bellezza è che l'hotel è più ricco. Non c'è niente in camera. L'acqua potabile deve essere chiesto alla reception.La piscina è leggermente piccola e la sala fitness è leggermente vecchia.

Very good location. The hotel is nearby skydeck and we walk there to save time and parking fee. Besides the lounge is good. But it's closed during weekends that I don't understand the reason. We use suite coupon to get a corner luxurious suite which is really huge,especially the main bathroom. Overall I recommend the hotel for Bonvoy high level members.

Sono stato in questo hotel per una conferenza, quindi la mia necessità è piuttosto minima. In generale l'hotel è in una grande posizione facilmente accessibile. La stanza stessa è piuttosto semplice, penso che per questo prezzo, anche se il servizio dovrebbe essere un po' meglio. La mia camera ha qualche occasione che il tè e il caffè non erano in cima dopo la pulizia e il sapone. Il bagno è un po 'colorato ma è pulito. Wifi - ci sono stati molte volte che era un po ' lento . Se devo classificare in base al prezzo, direi anche sopra la media

Abbiamo soggiornato per una notte, aggiornato in una stanza di fronte al lago. Grande posizione, grandi camere. L'unica questione che avevo era la AC non funzionava così bene. Non abbiamo nemmeno usato le foglie o il cappello che abbiamo fatto così caldo. Anche il bar è un po' troppo costoso. Non mi piacerebbe stare ancora, ma la prossima volta portero' un fan e la nostra bottiglia :)

- La concierge (Michel Battaglin) è sorprendente! Siamo così grati per il suo aiuto durante il nostro soggiorno di una notte. Siamo stati molto gentili aggiornati in una stanza sorprendente per assicurarci che abbiamo collegato le camere con i nostri figli. - Le camere sono fantastiche. La piscina è molto familiare. Molti bambini e abbastanza caldo per i genitori. Questa è stata una divertente esperienza per i nostri figli. Uno dei migliori piscina hotel nella città di Chicago. - Tre Dita è stato buono. Non sorprendente, ma molto solido. Molto familiare. Negativi: - Parcheggiamo con il valet all'hotel. Quando abbiamo preso la nostra macchina il giorno dopo, la macchina era stata colpita in fondo. Abbiamo informato il servizio di assicurazione dei servizi di assicurazione dei giochi che ha aiutato a prendere foto e a presentare la domanda, ma la società di assicurazione dei giochi di giochi afferma di non essere responsabile con alcun dettaglio (immagine del danno allegato). Questo è ora $2,000-$3,000 danni alla nostra auto senza ramificazioni. Saremmo stati meglio fuori parcheggio in un parcheggio auto Spothero vicino all'hotel. Lezione imparata. - Colazione a Miru va bene. Non è un pranzo tradizionale o buffet. Ciò rende più difficile per i bambini, e probabilmente rimarremo indietro, ma eviteremo il valletto a tutti i costi.