Hotel di design a Isola di Boracay

While my stay at this hotel had some positive aspects, a few notable issues detracted from the overall experience. Upon arrival, I encountered persistent problems with the room’s card key system. After being issued two card keys, neither worked to unlock my room door, regardless of how they were used. When I returned to the front desk, I was told—incorrectly—that I must have deactivated the keys, even though they had been in my hand for less than two minutes. The staff reactivated the keys, but they still didn’t work. A housekeeping staff member attempted to assist me, confirming the keys were faulty and using their own master key to grant me access. Despite this confirmation, the front desk staff seemed skeptical until they heard directly from housekeeping, which I found frustrating. Additionally, the room’s sliding door had a noticeable gap that would not close properly. This became particularly problematic on a windy, stormy day, as the door rattled, pulled apart, and emitted a loud whistling noise. My initial request to have the door fixed resulted in housekeeping advising me to “press as hard as I could” or simply tolerate the gap. After enduring the noise for one night, I requested a room change, but the new room also had a gap in the sliding door. Again, I had to insist on a solution, which seemed like an inconvenience for the front desk staff. That said, the dining and housekeeping staff were outstanding—friendly, accommodating, and professional. These teams clearly prioritize guest satisfaction, which was a redeeming aspect of my stay. Unfortunately, the front desk service, particularly from one male staff member, left much to be desired. In summary, while some areas of the hotel staff excelled, the front desk (specially the male reception member) team could benefit from additional training in customer service to ensure guest concerns are addressed with care and urgency.

Abbiamo soggiornato in questo hotel per 3 notti. Spiaggia privata bella e pulita, senza estranei. Niente sporco, niente spazzatura. In spiaggia è vietato bere, fumare e mangiare. Non nuotiamo in piscina, ma sembra abbastanza decente e c'è anche molto spazio lì. All'arrivo abbiamo riscontrato un problema: avevamo prenotato una camera classic e siamo stati sistemati al primo piano con un balcone rivolto verso il muro, sembrava di essere in prigione. Hanno chiesto di cambiare numero. Non l'hanno sostituita subito, ma verso la sera del primo giorno, perché non c'erano altre stanze disponibili. La colazione è varia, nessuno uscirà sicuramente affamato. Ci sono navette per la città, ma potete anche chiedere un tut-tuk, ha sempre un costo fisso di 300 pesos solo andata. Il prezzo del bar e del ristorante dell'hotel è circa il doppio di quello della stessa spiaggia della città. Le pulizie sono 4, i pavimenti non sono lavati molto bene, la biancheria viene cambiata solo su richiesta. L'ultimo giorno il bagno ha iniziato a puzzare di fogna. Nel complesso, ci è piaciuto tutto. In ogni caso, è molto meglio che vivere in città, nel trambusto e nel rumore senza fine. L'hotel offre un trasferimento a pagamento per l'aeroporto.

Perfetto posto. Il mio ultimo paradiso. Tutto è perfetto: cibo, camere, attrezzature, piscina, spiaggia, programma, personale, tempo, servizi e così via. Amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore, amore,

The Arrival We were met at the baggage claim by a happy-looking guy holding up a sign that said ”Crimson” and were directed to the van, which took us to the boat terminal. There was a private waiting area inside the terminal, where we waited about 20 minutes for the boat. The boat ride took about 15 mins, going to the far side of the island, instead of the dock directly across the water. We were pleasantly surprised by a beautiful rock formation we’d never known was there, since in all the times going to Boracay, we had never seen that part of the island. From there, we rode a van to the resort, which was about a 10-minute ride. Staff was very pleasant, and all around a good pick-up experience.   Checking in We were welcomed with a glass of dalandan (citrus fruit) flavored iced tea. It was a quick check-in, and we were happy to know that our hotel room was ready right away. We were escorted to our room.   The Suite Our room was amazing! We came to Boracay to celebrate our son’s birthday. When we entered the room, they surprised us with a “Happy Birthday” sign on the bed as well as on the TV screen. There was also a cake and cookies which the kids loved. We booked a 1-bedroom suite with a plunge pool. For reference, we are a family of 5, and the kids' ages ranged from toddler to preteen. The room was spacious enough for all of us and very clean. The beds and pillows were very comfortable. For someone who has spine issues, I slept well. The bathroom had all the toiletries you would need, from the loofa to bubble bath. Shower water pressure matters to us 😅, and it didn't disappoint. Also, there was also a crimson tote and a beach sombrero. They were very thoughtful with what they chose to provide for guests.   The Restaurants   Saffron cafe - Our booking included breakfast, which was buffet-style. There was a wide selection of food, including continental and Filipino breakfast, a carving station, omelette station, bread and pastries, and dim sum and noodle stations. Some Mediterranean, Japanese, and Korean dishes too. The servers were all so friendly and accommodating, always happy to serve. Mosaic - Latin American grill The first thing that struck me was the beautiful interior design. For appetizers, we ordered the octopus, Caesar salad with anchovies, and the salmon tiradito as appetizers. The octopus paired very well with beets which was unexpected; Caesar salad, you can never go wrong with, while the salmon was just ok. For the main course, we ordered The Tomahawk steak and the cod which were excellent. They served the steak with different choices of salt and sauces, which elevated the flavor and the presentation of the food, and all of them were good. By the way, all restaurants in the resort had a kids' menu, which came with a drink, main entree, and dessert. Do yourself a favor and order their Tres Leches 👌 Azure Beach Club - so accommodating, and the food was great! We entered the restaurant wet from the rain, and they were happy to sit us

The service was nothing short of outstanding! Our flight coming from boracay was scheduled early morning. I had arranged our transportation to the airport to one of the front desk employees. My friends were amazed with the service provided. Arrived at the airport without delay and treated like royal customers. Way to go Hennan garden resort staffs.

Contemporary, clean, and very nice 5-star hotel in Boracay. Located in the eastern part of the island, it’s about less than a 5 minute ride from the hotel pick up/drop off point of D’mall (station 2). It has a huge pool at the center of the property and a smaller pool that’s near their private and relaxing beach (sand is not as fine compared to the western part of the island). The landscaping of the property is very well maintained. The ambiance and design of their restaurants (Qtchen for the included buffet breakfast and Seafood for dinner) are also contemporary and tastefully done. The hotel is composed of several buildings and they are named after the different bodies of water. We stayed at the Indian (ocean) building and we booked in their premier one bedroom suite which was very roomy and nice. It had its own kitchen, dining, and spacious living room, the bedroom had a queen size bed. The bathroom is also big with a bath tub. Our room also had a wrap around balcony overlooking the main pool and and garden. Very nice. We used the main pool during the day and night and both times the water was warm but the pool isn’t heated. The huge pool was divided into different depths/areas wherein the depth ranged from 1-4 feet. The three feet area had the jacuzzi type function. Very relaxing. The breakfast buffet offers a good selection of dishes and the majority changes everyday. They had a noodle and egg station. Most of the local and international dishes would taste as expected. Was a bit disappointed with the bacon because it was tough instead of crispy. I enjoyed the daily congee and the noodle soup station. Dinner at Seafood was a nice experience. We had a drink voucher with our stay. The ambiance is nice, good for a date night. Servers are very knowledgeable and I appreciate them explaining the components of each dish. They were also very attentive. Food is good and I especially liked the lechon rice which was delicious and generous. The experience was not cheap. Room service was excellent. Food was also generous especially the noodle dish and all were very tasty. Tip: you’re entitled to two mineral water bottles per person each day, if you have room service, ask for additional pitcher of iced water if needed. Great staff, good facilities. We had an overall wonderful stay at Aqua Boracay, except the shower. In our room, B1-205, it was so difficult to get the right mixture of hot and cold water. No matter how big or small the adjustments one makes, the water would either be cold or too hot. I called the attention of the front desk about this during my checkout and I hope they resolve this. Another suggestion for management, pls have better quality bedroom slippers because what you provided were so thin and cheap. Lower starred hotels have much better bedroom slippers. And have your brand printed on it.

Très bel hôtel situé à la station 1 sur la White Beach un peu à l’écart de l’agitation du centre ville (proche de la plage Diniwid) Tout d’abord je tiens à préciser que j’ai rajouté une 4ème étoile au commentaire uniquement grâce à l’accueil du personnel (notamment l’accueil de la jeune femme ayant réalisé avec nous le check in et Check out) et à la qualité du breakfast. Pour les points positifs : - Très belle vue depuis les chambres - Bâtiment moderne - Accueil et professionnalisme du personnel - Très bon breakfast et restaurant - Localisation - Piscine à débordement Les points à améliorer : - Wifi très instable, c’est un peu limite pour un 5 étoiles étant donné le prix des chambres (400 euros la nuit) - Nombreux trous dans le carrelage de la piscine à débordement, pas très classe pour un 5 étoiles également - Climatisation bruyante dans certaines chambres (ça été le cas dans notre chambre côté plage) - Insonorisation a revoir (plafond et porte) dans les chambres hauts de gamme avec piscine privée - Portes des chambres ayant tendance à ne pas se refermer automatiquement lorsque l’on sort, moyen niveau sécurité - Salle du restaurant très bruyante, impossible de petit déjeuner au calme le matin … - Notre seconde chambre présentait de nombreuses traces de fuites sur le mur en provenance de l’étage supérieur, cela devrait être rénové avant de louer la chambre (rappel 400 euros la nuit) - Les piscines privées des chambres haut de gamme ne sont pas chauffées et non exposées au soleil - Location de scooter à 5000 pesos la journée, c’est énorme !! - Organisation d’événements côté plage troublant la tranquillité des chambres notamment la nuit (jusqu’à 23h) Le rapport qualité prix n’est pour moi pas au rendez vous actuellement étant donné les points cités précédemment, c’est un bel hôtel avec des employés vraiment bienveillants avec les clients et c’est très appréciable mais il faut revoir très rapidement la connexion wifi et la rénovation de la piscine à débordement, avec ses améliorations l’hôtel méritera sincèrement ses 5 étoiles et j’aurai plaisir à y revenir.

Grazie per la nostra esperienza sulla costa è stata la migliore! Siamo molto impressionati dal servizio clienti e siamo trattati come VVIP. Coast Boracay ha butlers di spiaggia. Erano molto impressionanti e molto vicini, si metteranno in piedi un matto spiaggia esclusivamente per noi quando sapevano che andremmo a fare il sole, un drink d'acqua è stato offerto quando si va al sole e anche se si è in piscina si metteranno un asciugamano e un bastone se Vuoi rimanere nella piscina, ti daranno un drink d'acqua, i butlers erano presenti quando eravamo sulla spiaggia, e ci sorprese quando i butlers ci hanno messo i pancarti con i tovaglioli dopo averci nuotato. E anche solo hotel con popcorn gratuito e crema di ghiaccio durante le ore 2:00 fino alle ore 5:00 senza limiti si può ottenere tutto questo durante il soggiorno a Costa. Tutto quello che posso dire è BITIN e 4 notti sa Coast grabe! Ora non possiamo aspettare di tornare a Costa saremo di nuovo sicuri. Veramente fantastiche esperienze abbiamo avuto solo a Costa. COAST E' LA MIGLIORA!!!!

Globale Stay: 8/10 Posizione: Incredibile. Situato strategicamente nel centro della stazione 2 (DMall Area). All'esterno della porta frontale del lobby, sarete benvenuti con tutti i ristoranti, caffè e negozi vicini. Divertimento all'interno della proprietà: Ottimo. Durante il nostro soggiorno 3-night c'era una banda acustica che giocava a La Plaza. Amiamo i loro schiavi peruviani. Personale dello giardino: Media. Questo resort è un uomo occupato. Molti ospiti entrano e escono ogni giorno. Perciò probabilmente la ragione non è per la maggior parte dei casi tutti i dipendenti sono amici/benvenuti. Anche in ore tranquille come la prima sera, non sentirete nessun saluto di questo tipo. Camera: Eccellente! Era spazioso, accogliente e confortevole letti e letto. Manutenzione: Non dimenticate di spostare il pulsante ”manutenzione” sul lato destro della porta. Siamo sorpresi di come il personale di pulizia ha soddisfatto le nostre aspettative perché non solo puliscono la stanza, ma vanno oltre a organizzare i bagni e i clutter. Sotto: 1. Nessuna trappola disabili al coperchio. Quindi dobbiamo massimizzare la trappola al tubo per asciugare o vestiti.2. Nessuna trappola, come dove poteva appendersi convenientemente e vestiti umidi dopo aver ingoiato sulla spiaggia. 3. Possibile essere ricco. Commento generale: consigliere questo posto ai familiari e agli amici che vogliono massimizzare il loro soggiorno a breve in Boracay.