Hotel Atour a Dali

A Dali, corro maratona, ho scelto l'hotel di Liu Shan.La posizione geografica è molto conveniente, ci sono molti posti per mangiare vicino, il mare di Liu Xiaohai non è lontano.Particolarmente al mattino di maratona a cinque minuti prima, la colazione è particolarmente ricco.Il servizio dell'hotel è molto buono! Molto consigliato!

The hotel is in great location and the room has great view with a very comfortable bathroom layout (very spacious). The only thing is that the staff at check in and check out took our money. We booked 3 rooms in total and we paid in full at check in. Despite payment with credit card, the staff asked each of us to pay extra RMN1000 per room as a deposit in cash. At check out, no damage was found and they returned our deposit but all the 3 rooms only got RMB900 back. The staff could not speak English and even we could speak a little Chinese, the communication and the explanation is not understandable why we were deducted RMB100 per room total of RMB300 on top of the full payment. Other hotels will just block the credit card as deposit which is standard but when I asked if they can just use credit card that we paid to block the deposit, they said it could not be done. Moreover, when we paid RMB3000 deposit for 3 rooms, we counted RMB100 x30 to the staff. The staff took the money to another location saying they had to use the machine to count, then she came back saying there was only RMB2900. I guess she also took another RMB100 from the cash deposit. (Check in time was on April 10 at 10.30pm and check out time was on April 12 at 9.40am)

Our experience at Pullman Dali was a mix of highs and lows, with some exceptional staff and several areas that fell short of expectations for an Accor hotel. The Good: We were fortunate to receive excellent service from Ms. Eleven and Mr. Herman, who went above and beyond to ensure we had a comfortable stay. Their kindness and attentiveness, especially when our child fell sick during the stay, were truly commendable. They provided all the assistance we needed, making a challenging situation much more manageable. Additionally, the café staff member, Mona, stood out for her patience and friendly attitude. The Not-So-Good: Unfortunately, the overall experience did not meet the standards we expect from an Accor hotel. Communication was a significant challenge, as many of the local staff struggled with English, making it difficult to get basic information or assistance. The hotel seems to cater primarily to local Chinese guests, which greatly influenced the atmosphere. The breakfast area was chaotic and crowded, and the variety and taste of the food left much to be desired. While Mona was polite and helpful, other staff displayed a dismissive and arrogant attitude. For instance, when we inquired about some of the local breakfast items, the response was abrupt and unwelcoming, as if they didn’t care whether we ate or not. Additionally, breakfast ended strictly at 10:30 AM. While I was still taking food from the buffet, the staff turned off the lights and removed the trays right in front of me without any warning. It felt extremely inconsiderate and left a poor impression. Other Observations: The location of the hotel is convenient, and the rooms are decent. However, the overall experience may be more suited to local Chinese guests rather than international travelers expecting global standards of service and hospitality. Final Thoughts: While there were shining moments thanks to a few outstanding staff members, the overall experience at Pullman Dali did not live up to the reputation of the Accor brand. If you are an international guest seeking a more service-oriented stay, you might want to consider other options.

I've been busy and this review is long overdue but I'm writing because I believe more people deserve to know about Fairyland Homestay, an impeccable homestay option. After returning from my trip and sharing my photos with others, people have been asking me which city this homestay service is located in, how to make a reservation with them, and how I liked my time there. Everyone wants to come for their quality service and gorgeous views! You don't even need to use filters for your photos because they already look as beautiful as your Instagram feed. They go above and beyond with their service too. Ever since I landed my foot there, I've never had to carry my luggages and they even picked me up from the airport. It has been very sweet of them to offer us afternoon tea and nighttime milk and they give you flower pastries when you leave. Their breakfast has also been unforgettable. Not only does it look good, it also tastes delicious. The rooms are quiet, clean, safe, and conveniently controlled by the Xiaodu (小度) home system. Couldn't ask for a better experience! You will love this place!

L'hotel sembra molto esclusivo. Si trova su Boai Road nella città antica di Dali. Le auto non possono entrare nella città antica, il che è un po' scomodo, ma l'hotel ti aiuterà a ritirare e depositare i bagagli~ La biancheria da letto è davvero, davvero comoda, super confortevole 👍 Anche l'atteggiamento del personale dell'hotel è stato molto buono. Sono arrivato all'hotel intorno alle 10 la prima notte e ho scoperto che i letti matrimoniali non erano uniti (avevo chiamato la reception in anticipo), e all'improvviso si sono alzati. mi ha detto che non potevano essere messi insieme. Ero molto arrabbiato. Il responsabile della sala Il personale ha immediatamente aiutato a risolvere il problema e il loro atteggiamento è stato molto gentile. Il giorno successivo, mi hanno anche aiutato a trasferirmi in un'altra stanza più grande. Gli ho anche regalato una bombola di ossigeno per scusarmi. L'efficienza nel risolvere la questione è degna di lode. Inoltre, la colazione dell'hotel è davvero deliziosa, migliore di quella di molti grandi hotel.

房間實物和照片一樣，很整潔。有提供油壓式暖爐，房間很暖和。晚上清凈，聽到洱海的浪聲，感覺很好。酒店的天台很適合打咭。下次再去雙廊一定再預訂這客棧！ 設施：非常新 衞生：很乾凈 環境：面臨洱海 服務：一流。職員主動，提供很好的建議及協助。 下午茶: 份量很足，很好吃