Hotel Renaissance a Chicago

La posizione è molto buona, situato al bordo del fiume Chicago. Il piano di sotto è la stazione della metropolitana. Alcuni tipi di camere sono molto sconvolgenti.L'igiene è senza provocazioni, il servizio di pulizia della stanza è delicato. La mancanza di bellezza e bellezza è che l'hotel è più ricco. Non c'è niente in camera. L'acqua potabile deve essere chiesto alla reception.La piscina è leggermente piccola e la sala fitness è leggermente vecchia.

The hotel is very nice but I found the airport shuttle service severely lacking (see below). I booked a Park,Stay,Fly package as I had an early flights and also needed parking. The hotel itself is excellent--great two room suites, large showers with Aveda bathroom products, and a nice pool area with with sauna, whirlpool, and gym. I think the hotel needs to work a lot better to provide consistent information regarding their shuttle service. A flier or card for guests who will need a return shuttle (with times/phone numbers/etc)would have been helpful and perhaps better training of staff to give accurate and consistent information when questions are asked. I parked in the timed limited spots near the front door on arrival as it was not clear where long term parking would be. I was told when checking in to park in the lot and bring my ticket back for validation and that I would be good to go when I returned 5 days later. When I returned 10 minutes later the next clerk said I would need to stop at the front desk to have my ticket validated when I got back on the return shuttle. When I checked out, the next morning, I asked again and was told I needed to stop back at the front desk. (I was a little worried line could be long on the way back). The shuttle to the airport was great. I was dropped off at my terminal 5 and asked the driver what to do for the return shuttle. I asked if it was at the Bus/Shuttle entrance, but he said, no since you're in Terminal 5 call when you get back and they would make a T5 stop to pick me up when that shuttle came through. Upon arriving back, I called the hotel and a shuttle was just about the leave and would coming through T5 shortly. The clerk who answered did not seem confident about the exact location or even the color of the shuttle which was a little worrisome. She said if I missed it to just wait 45 minutes for the next one. The waiting area in T5 is on a narrow curb between lanes of moving traffic and it was only 50 degrees outside. It is also difficult to talk to someone when calling the number. You have to listen to a long list of options, then stay on hold and hope someone actually answers the line. The shuttle did come along but there was a massive line of people to get on this shuttle. It was very unclear whether there would be enough room for everyone and the shuttle driver did not sort that out up front but was saying he wasn't sure if all the luggage was going to fit and some of might need to wait for the next shuttle (45 minutes later!). I wish he could have just done a quick head count and let us know but he spent 20 minutes loading luggage into the back when it was unclear if everyone would even have a seat. My luggage was large and I didn't want him to have to unload everyone else's to get mine out if there wasn't going to be a seat. After waiting 5 minutes with no answer, I decided to take a cab back. However, none off the cabs from T5 would take me such a short distan