Hotel in zona Aris Velouhiotis House, Chania

My stay at this hotel was characterized by an outstanding location, close to the city center and conveniently surrounded by various food stores, pharmacies, and supermarkets. The receptionist was exceptionally kind and helpful, enhancing the overall experience. However, the absence of an elevator posed a challenge, especially when handling luggage, making it less convenient. Nonetheless, the room itself was remarkably comfortable, and the presence of a taxi station right in front of the hotel proved to be a practical perk.

Stavo in suite con vista sul mare. La vista era sorprendente. La camera era bella, il letto era super comodo. C'era una bella tavola di vanità da prepararsi. Il bagno era grande e pulito. Il servizio alla ricezione era molto utile. La posizione era grande nella vecchia città, ma non troppo rumorosa - musica dal ristorante stasera, ma mi piaceva e le campane della chiesa domenica. Un paio di cose da sottolineare: non c’era mobili nei balconi e fuori da un po’, non c’era mobili nella stanza per muoversi fuori, quindi non c’era nulla da sedersi per godere di balcone e la vista. Anche la tenda era solo metà di quella per bloccare la luce, per chiudere i serbatoi che poi restringe l'aria. Non mi importava, ma se volessi dormire l'oscurità, potrei avere bisogno di portare un maschero agli occhi. Come ho detto solo cose minori. In generale grande posto. Acqua calda - mi riferisco come so che questo è importante per le persone :)

I booked to Elia Potie in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room afte two hours. Moreover, the room is above a bar and there is music playing until one a.m. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed Hotels.com immediately and they were trying to find the manager but he/she was hiding!

We stayed here on our first time visit to Crete and it did not disappoint! The hotel is in the heart of the Old Town and a few feet from a plethora of restaurants and shops! The hotel is situated in front of the harbor that is buzzing with people and activities. Our room had an amazing sea view! We could not get enough of the gorgeous view! Our room was well-sized and pretty. The hotel staff were very attentive and accommodating. The included breakfast was generous and included traditional Cretan fare with fruits, pastries, eggs, assorted breads, etc., Neo Chora beach is walking distance from the hotel. We spent an enjoyable time on this quiet beach. I would stay here again and wholeheartedly recommend this hotel!

Prima di tutto, i punti negativi, che non sono molto, solo 3 piccoli punti. 1 era il bagno ....molto piccolo, dovevamo stare nel doccia per poter chiudere la porta quando entrava nel bagno, perché non c'era abbastanza spazio per muoversi! La seconda TV ha continuato a perdere le stazioni, quindi non potevamo guardare nessuna TV. E infine, la ”tavola di vestire” aveva lo specchio così alto, dovevo sedermi su 2 pizzi per poter vedere me stesso (e non sono una persona breve!) Ma per il resto .......Il letto enorme ci ha dato il miglior sonno mai, era una stanza spaziale, Il colazione era presso l'hotel vicino alla porta, e aveva un colazione molto lussuoso a disposizione da frutta fresca a uova fritte ......freschi prodotti di panificazione varie opzioni. La ragazza dietro il contone, penso che Constantina fosse estremamente utile, ci ha fatto anche una borsa per colazione, perché il giorno in cui partivamo era molto presto, che abbiamo trovato molto considerato. In generale, era una esperienza molto piacevole

Can only echo all the other reviews. From the moment you enter the clean smart reception there is an air of total relaxation. all of the staff were very attentive without being over the top. Special mentions go to Manager owner Petros whose genuine customer service and caring sets the culture for the entire hotel to restaurant staff Manolo and Anastasia both of whom are great characters and made the stay extremely enjoyable. The food was absolutely AMAZING the milanese risotto with ossobucco takes a lot of beating but this was surpassed by the lobster and scallop soup (see photo). We could not fault the room either. Yes is was one of the top rooms the dome suite 532 and yes the views from both inside and the pool were great. There was the coastal rd but did not interfere with the relaxing vibe. Prices within the hotel were very fair, often cheaper than outside (which is fantastic based on the quality). The Cretan wines recommended by Manolo were some of the best we have experienced. Would certainly book this again, just looking for the excuse now.

Nulla da ridire! Accoglienza, pulizia, servizi come parcheggio/piscina/ascensore/bar/ristorante tutti perfetti. Gentili e disponibili sempre presenti a qualsiasi ora per aiutarti o darti consigli ,anche nella tua lingua ,su Creta. Caletta cn spiaggia adiacente, sia organizzata che non. Bar e ristorante sulla spiaggia. Inforcati gli occhialini e le pinne ho costeggiato l isoletta propril davanti alla spiaggia e la costa dell hotel scoprendo insenature che facevano da nursery a molti pesci. Acqua sempre pulita, sabbia fine. Basta spostarsi un po più in là per trovare uno spazio appartato. Ristorante tipico proprio dietro l hotel con vista mozzafiato. La stessa vista che ci fodevamo ogni mattina. Aria di vacanza! Sei fuori dal caos della vicina Chania, raggiungibile in 15/20 min, ma dentro al paesaggio montano greco! La cucina: uno spettacolo. Colazione buona varia ed abbondante: salata e dolce con anche prodotti tipici. Ne facevamo incetta e saltavamo il pranzo godendoci l intera giornata fuori avendo noleggiato l auto. Soddisfatti, rilassati...ci siamo tranquillamente adattati a bagno cieco con vasca e tendina. Sul piccolo balconcino della camera oltre a 2 sedie e un tavolino avevamo un nido di rondini ♡