Hotel in zona MIMCUN | IMMERSIVE EXPERIENCE, Cancun

Godetevi le vacanze con la famiglia JW 😍 Buona colazione Hotel molto pulito Anche il servizio è stato grande

The experience was greatly diminished when the hotel charged $150.00 for the room and key deposits. That was almost equal to the price of my entire stay. This should have been listed in the hotel description. Only stating that additional charges may be charged does not warn of the excessive charge I received. In addition, I am still fighting with them to get part of the deposit back. I travel frequently and this charge was definitely more than most hotels. And obviously, if complaints are not lodged, the deposits are not returned.

I booked the Pyramid - Ocean Front room with two other couples based on the online reviews and the fancy brochure I perused online and I wish I could give it 5 stars. To begin with, I booked the Ocean Front room as this was supposed to be an adult-only block of rooms, yet they were not -- there were families with children in this block of hotel rooms, which was quite annoying as I was charged more for choosing the ocean front - adult-only room. Having to go up a set of stairs before reaching the elevators that would take us to our hotel room -- with luggage, mind you, was not fun at all. A huge design flaw. Check-in was fairly quick because we booked the rooms with the black wristband and so that was okay--we avoided a long line. The rooms were clean but the two bathrooms were extremely dated--not at all what you see in the pictures. The pillows were awesome and the bed was comfy enough. The alcoholic beverages were awful, awful, awful. They were extremely watered down and quite frankly a huge disappointment. The choices were extremely limited and what they offered was not good at all--not even the margaritas. The food was okay at the two buffet halls that we frequented----and as with every other review--we couldn't get a reservation at Careyes or Benazuza the nicer restaurants on the property--as they were booked well in advance. The Italian restaurant--La Trattoria was horrible--the food was undercooked and flavorless. We ended up leaving the restaurant and going to eat at the buffet hall--which is where ate for the rest of our stay. There's a lot of walking and a lot of little bridges throughout the property so wear comfortable shoes. The pool was nice and clean, but there wasn't really an adults-only area. We had no trouble finding lounge chairs and if you sit away from the swim-up bar, they do have poolside servers offering drinks--but again, watered-down versions of any alcoholic beverage requested. To get to the beach get ready to go down a huge set of stairs -- the water was very choppy, but if you like the waves like I do, then you'll definitely enjoy the beautiful blue-green water. If you booked your stay with JetBlue Vacations --as we did -- and you added the free transportation (Insider Experience) be sure to schedule your departure well in advance (3 days) or you will have to pay for a taxi to take you to the airport because they will not pick you up nor answer their phone. Also, have your info handy when you arrive at their bus/taxi pick-up location as you're going to need it to even get on the bus to be taken to your hotel. All in all a big disappointment--so I'm glad we only booked a 4-day/3 night mini vacation. We made the best of it and it was nice to get away, but we will definitely not be returning to this property.

Sono rimasti in otto giorni!Il rapporto di prezzo è molto alto!Al fianco è il negozio

This was a very different experience for me but it was a great experience! The staff was super friendly and helpful and everything was clean. The capsules are comfortable and there are plenty of stores in the area if you need anything. It’s not a touristy are per se but it is a nice and clean area where you can walk around to 7/11 Walmart or a restaurant. I thoroughly enjoyed me stay and would stay there again.

L'hotel è semplice, molto pulito, le camere sono come mostrato nelle foto e tutto il personale è molto gentile. Abbiamo apprezzato completamente il nostro soggiorno in hotel, ha una posizione molto buona, ci rimaneva quasi tutto, a parte questa in una zona sicura e con tutti quelli necessari a mano: ospedale, mercato 28, banche, ristoranti, negozi oxx, spazi di souvenir e anche Walmart rimane a pochi minuti a piedi. Senza dubbio sarebbe tornato in questo hotel, è stato un ottimo luogo per arrivare a riposare

La stanza è grande, con balcone, cucina e bagno.Ci sono piscina al piano di sopra, la vista è buona, il paesaggio del tetto è magnifico, e si può vedere le foreste e il mare.La spada è a distanza dalla spiaggia che è necessario guidare.

Exceeded our expectations !!!! Amazing new hotel across the street from the airport . We booked four rooms for one night, as we had an early morning flight and had been in Isla Mujeres for a family trip . First and most important, the hotel was very clean. Check in was quick and the staff was very friendly. They even gave us vouchers for complimentary cocktails in the hotel bar. We had dinner at the restaurant on site . The fish tacos were the best that we had eaten on our 12 day trip . The room was cold , the bed comfortable and the shower hot . There were complimentary bottles of water in the room . The hotel also offers room service, which some of our group opted for . Unfortunately , we did not take advantage of the large pool area on the 3rd floor, but it did look inviting ! I would recommend this hotel to anyone looking for accommodations close to the airport . The shuttle runs every 30 minutes 24 hours a day .

I was a guest at Atelier on March 24, 2023 when a fire on the property broke out. While I am grateful for the safety of myself and my partner, the lack of leadership and emergency protocols during the event was evident. There were no fire alarms, smoke was filling the hallways, and it wasn't until my partner and I left our room that we saw resort workers knocking on doors telling guests to evacuate the building. We were forced to sleep on the beach, given one towel and one water bottle, and were left with no direction or updates from resort management the entire night. The next morning, none of the workers could provide any information on the state of the fire (which was clearly still burning) or direct us on what to do or where to go. My partner and I had to 'sneak' back into the resort, grab our things quickly and leave. It wasn't until we went out to the parking lot and saw other guests doing the same that we understood we were going to be placed on a shuttle bus and shipped off to another resort. Once we were placed at the other resort, we were responsible for paying for that unintended stay. Overall, the entire situation was very distressing to say the least, and not what is to be expected of such a highly rated 5-star resort. Now it's 6 weeks after the fire and I've had to follow up multiple times via phone and email to ask for proper refund and compensation for my stay and the additional stay I had to book on top of Atelier. I understand that their teams are dealing with a lot of guests, but there has been absolutely no proactiveness in their outreach, and I truly feel that if I had not been so consistent, I wouldn't have heard from them at all. Now that I've finally made progress on potentially receiving a reimbursement, they're asking me to provide financial banking and personal information (SSN) via an excel spreadsheet through email. It's completely unacceptable to ask guests to provide sensitive information via such insecure means. The way Atelier has handled this situation has left such a bad taste in my mouth, I can't consider ever going back.

Abbiamo trascorso la luna di miele in hotel TRS con mia moglie. Check-in è stato molto veloce e tranquillo a differenza di alcune altre recensioni che ho letto ci vorranno poche ore, forse è un giorno di settimana. Francisco al check-in è stato molto utile, ci ha aiutato a migliorare la nostra camera per nuotare in costume e è stato fantastico! Sostenes e Cesar sono stati assegnati come nostro butler per il nostro soggiorno e sono stati molto utile e sempre sorridendo. Una cosa che vorrei menzionare è che hanno detto che hanno 25 minuti di spa complementare per noi per la nostra luna di miele, e la ricezione ci ha detto di incontrarci al lobby la mattina prossima alle 8:30 per portarci a colazione e per visitarci intorno al resort. Ma la mattina dopo abbiamo capito che dobbiamo partecipare al centro commerciale dove vogliono vendere un pacchetto di viaggi che non ci aspettavamo, sebbene siano tutti molto carini, ma abbiamo passato due ore a ascoltarli la prima mattina del nostro soggiorno. E era la nostra luna di miele. Se ci avessero detto prima, allora io lo avrei respinto, e hanno detto che dovevamo partecipare per ricorrere al complimentare spa che all’inizio hanno detto che è per la nostra luna di miele. Comunque, per il cibo che ho consigliato con molta attenzione, abbiamo provato la ossa in steak e li hanno grigliati con carbone e era molto delizioso, ma la seconda volta che andammo la notte era un po' piu' cotta. Durante il nostro soggiorno ci siamo uniti a due attività, uno è acqua aerobica e paddling. Tutti e due gli insegnanti erano molto divertenti e soprattutto Dente. Era super amichevole e paziente! In generale siamo soddisfatti del nostro soggiorno, e consigliere ai nostri amici.