All Ritmo Cancun Resort & Water Park

I reserved this hotel for only one night (thank God) $180us Supposedly our room included a mini bar in the room which I was looking forward to start the beginning of my bday with we get to the room and to my surprise not even a fridge in that room, we got an “All inclusive package” we get to the dinner room (it was outdoors) the food service was terrible, dinner was suppose to end at 10pm and by 8:30 they were out of everything they only had “carnita tacos” with terrible tortillas and service, we still wanted to look around the hotel and find something we liked, unfortunately the only thing we liked was the view they had next the beach at night.. Thinking there was a mistake or confusion with my reservation I decided to call the main lobby at midnight (when supposedly I was gonna use the mini bar included in my room) asked them about the mini bar and the guy who answered was rude basically telling me the room I got wasn’t all that, I kept telling him I had proof of what I was asking for and that I was ok with them not providing for what I had paid for but I wanted to send them proof of why I was complaining and asked for a number so I can send pictures, he gave me a “number” to send proof and hung up, to my surprise when I try sending my proofs that number was invalid.. DO NOt RESERVE WITH THEM! iTs a ripoff.. all lies and the hotel doesn’t look like the pictures.. I’m attaching a proof that said the room included a mini bar..

My worst experience in Cancun. I love Cancun and come to it a lot, and I am used to completing all reservations after careful research before traveling, but only this time and because of a circumstance related to my friend, I traveled without completing the reservations and during the urgent search I found that this all-inclusive resort He announced a price reduction, and with a quick search on YouTube and reviews on Google, I decided to book a room in it, and this is what I consider to be one of the biggest scams that I have fallen into in my life. I don't know why some reviews indicate that it is a good resort and the service is good and everything is good. What is their goal and who they are I do not know, but I advise not to believe them and everything I write is a personal opinion. I've been to a lot of resorts and hotels in Cancun, Cozumel, and Tulum (that's about Mexico). This is the worst place without competition. I'm trying to find some positives to write but for me I haven't seen anything better here than other hotels. As for the negatives, they are very many, and in short, I will mention some of them. Good customer service at the beginning, but it turns into worse customer service if you demand a solution to the problems you face, and kind words turn into mockery as soon as you ask for what you paid for. For example, the reservation says that the wifi is free, and in fact it is free only near the information desk, as the information man told me when I showed him the reservation email, which it mentioned that the wifi is free. He told me exactly, we didn't write free wifi in the rooms. We only wrote free wifi. The other problem is mosquitoes. We started the war against mosquitoes in the room from the time of reception 3 pm to 6 pm, and we were unable to win, and we were exposed to mosquito bites at night. The other problem is that some sources of electricity weren't good, there wasn't power in the most important one, which is near the bed, and therefore you have to charge the mobile phone far away, and you cannot turn on the light near you. The other problem is the AC in the bedroom was making an annoying sound. The other problem is that we paid for an all-inclusive reservation, and this means that we can get all kinds of food for three meals, according to what is written in the reservation. In fact, it did not happen. The receptionist told me that we were not able to get one of the meals, and this is contrary to what was written in the reservation email, which i received from trip.com after the booking sent to us. The other problem is that the water park was closed, and when we asked about the reason, everyone said, "I don't know. also about the food, not all items are free, as some types have prices written on them and you must pay to get them. The available options are very limited. and most of the chairs near the sea are broken, and the large places have the word reserved written on them, and no one used them throughout our time near the sea. That's not all, but I wrote a lot and that's enough. There are more bad things, but many details must be mentioned to explain them. Don't be fooled by the price, it's a trap.

The accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday. Earl

這個酒店工作人員服務態度非常惡劣，完全就是墨西哥黑店，訂房名字拼音輸入錯誤都要讓重新在付款，而且全包吃的都是最垃圾的食品

We caught someone going through our things by the pool and they played it off like it was a mistake. The deck by the pool is very treacherous with gaps and uneven boards. The room smelled like foul fake clean and the mattress was stained all over. We promptly left and made other arrangements

This property would do better if guests didnt expect a waterpark area for their kids to play at as it is in very poor condition. It really needs some maintenance or replacing ...the stairs and platforms are made of plastic and are worn out and cracked and weak. The hotel was in fair condition, very authentic mexican, could use some improvement, they give you a "what would you like fixed" checklist in your room. The beach was right down the stairs from your room although it did have sea****, which seems normal at Cancun. One day the staff are nice, the next day they ignore you. Cleaning lady was always nice. Food was ok.

Staff are all hospitable. The resort is clean. Food is good. We really enjoyed our stay and we will be back.

Amazing staff! Everyone is so friendly and helpful. Property needs a little TLC but still would visit again.