Appartamenti a Lucerne

Large stately hotel. the hotel also has residences which means less hotel guests and traffic (in a good way). i generally look for hotels with pools and saunas attached and the pool area has was beautiful was outdoor patio with view of alps and lakes. Lockers, robes and slippers provided. i had room #205 which had peekaboo view of lake and mainly a rooftop, I suspect City View rooms would be noisy with busy road in front. book lake view if possible. the front staff was lovely and very helpful. They were very accommodating in trying to sort out my room. I could have been made to move after the 1st night but to their credit - saw it was easier to keep me in the same room. restaurant and bar with outdoor seating looking out towards lake and promenade. Heavenly!

Note: I'm posting this after first sending it to the Monopol to allow them a chance for a fair response. They did not respond. We stayed in Monopol for 3 nights in late August 2024. The hotel is convenient to the train station. The room was OK until at 11:00 our first night we noticed a water leak dripping down from the ceiling...into my open luggage. Since there was NO PHONE is our room, I had to walk down to the front desk, and found no one there. A sign directed me to call (#61?), but no one answered. Went back up to the room and tried to clean up the mess. Went down to the a 2nd time...still no one there and no one answering the phone. 10 mins later we went down a THIRD time and finally found a clerk and another employee. Their solution was to offer us another room for the night only....we would not be moved into it since it was promised to another guest the next night. We opted to stay in our room so as to not have to move all our things for a just a few hours. The next day the front desk manager (Paul?) told us he fixed the leak. The next night the leak began again, this time by the bathroom door. It soaked the carpet and forced us to jump over the the soggy carpet to get into our bathroom. We informed the front desk, and the manager assured us it would be fixed, and said issues like this happen...”It's an old hotel” he said. He apologized for our inconvenience. There was no attempt to compensate us for the unsatisfactory room beyond an offer to give us a free breakfast the next morning, something we had already paid for. A staffer offered to throw my wet clothes in the dryer, but not to wash them from the funky water that dripped onto them. We got a meek ”We're sorry” when we checked out. We understand that an issue like this can affect any single night in any hotel. However, when the problem goes to a SECOND night, after we were promised it was fixed, then the lack of resolution is unacceptable. Our room was clearly not up to full price standards, and yet the Monopol was willing to charge us that much, and offer only a ”we're sorry” as a management response.

We stayed at the Hermitage and it was a perfect choice for us. The hotel is away from the city center but the bus stop that takes you there is in front of the hotel entrance and you get to the city center in 15 mins tops. But staying here you get the most perfect unobstructed views to enjoy, and not even pedestrians walking in front of the hotel. It was just perfect. The room was clean and service was great. We would go back to this same hotel if we were to visit Luzern a second time.

Great location, near train station, Old Town and Lake Lucerne. Our room was spacious and well maintained. The bed was comfortable. Front desk was pleasant and helpful. You should book a quiet room since the rooms facing the street can be noisy. My only criticisms were that they did not have a fan available for the room on our first night, which is very strange considering the hotel does not have air conditioning. Also, the the bathtub walls were high making it difficult to use. The bottom of the tub was slippery. It needed either rubber *****s or a mat.

Non vi è molto da recensire, visto che la struttura, molto bella, non presta il fianco ad alcun tipo di critica. Ci si sente bene, senza avvertire la “pesantezza” che a volte si percepisce in alberghi di questo livello. Dall’arrivo, senza pensieri per il posto auto, alle camere, alla cena fino alla colazione un bel percorso sans fautes. Un suggerimento: rendere più accogliente il porticato esterno, con decorazioni floreali e riscaldamento per i fumatori che apprezzano un drink vista lago.

酒店位置超級棒，就在盧塞恩湖邊上。幫我們免費升級了湖景房而且免費加床，準備小點心，香檳🍾。太貼心了，下次還會住。 早餐品類不多，勝在可以臨湖用餐

Prima volta a Lucerna. Abbiamo scelto l'hotel guardando sulla mappa. Posizione fantastica: a pochi passi dalla stazione ferroviaria, a pochi passi dal lago, a pochi passi dal centro. Camere moderne, spaziose e pulite. Colazione fantastica. Personale gentilissimo e davvero molto disponibile. Ottimo rapporto qualità prezzo. Ci tornerò sicuramente, magari per godere dell'atmosfera natalizia di Lucerna.

Il buono: - La posizione è grande! C'è un parco vicino. La stazione ferroviaria è a pochi minuti. La vecchia città era a pochi minuti. Buona cena e caffè vicino. - La nostra stanza sembrava un po' datata, ma era molto unica. - Abbiamo potuto entrare nella nostra stanza quando siamo arrivati alle 2:00 - Il personale dell’hotel era amichevole - Abbiamo ricevuto un’acqua nella nostra stanza all’arrivo Il male: - La stanza non aveva ac. Solo ventilazione dell'hotel, controllata da un dial di alto, medio e basso. Purtroppo era caldo quando eravamo li' e la stanza era molto tostata. Avevamo 3 finestre nella nostra stanza che abbiamo tenuto aperte tutto il tempo per aiutare a raffreddare. - Il letto era molto forte, così forte che abbiamo avuto un duro sonno, le mutandine erano molto piatte, e noi chiese di avere nuove, grandi. Nonostante la camera calda, pensiamo che se non fosse stato così caldo fuori, avremmo dormito meglio e godeto l'hotel un po' più. Basato su questo, ci ritorneremmo.

Buon hotel a 200m dalla stazione e dal Kappelbrŭcke. Personale gentile e simpatico. Comera Loft Suite ampia, ma con colori molto scuri, poca luce. Bagno ampio, ma bisogna partare un proprio maniglione o appoggio per persone in sedia a rotelle, sia per il water che per la doccia. Colazione poco chiara. 35 franchi per un buffet povero o eventualmente scelta à la carte. Boh scelta molto discutibile.

Ho prenotato una doppia e una singola da venerdì su sabato in internet davano un offerta di buono sconto a chi mangiava al ristorante ho prenotato al telefono menzionando alla promozione purtroppo la conferma da parte loro e andata in Spam e chiamando dinuovo mi hanno confermato tutto ok .abbiamo speso al ristorante fr 380.-avremmo dovuto beneficiare di fr 160 sulle camere ,al Momento del conto ci e stato detto che non abbiamo prenotato l azione quando era sul bancone ricezione fuori all entrata abbiamo pagatofr 720.-con una colazione non consumata non c è stato modo di sapere perché non ho beneficiato dell azione il giorno era giusto il menù era quello che davano .Il covit li ha resi disonesti x il resto bella struttura.