alloggio in famiglia nella provincia di Vestfirðir, Islanda

An unexpected illness the day before my arrival prevented me from staying. I contacted the property to request a reduced cancellation fee since I was outside the cancellation window. I was very disappointed that the property did not grant my cancellation request and charged me the entire room fee. The illness was out of my control and I felt it was in the best interest of all other guests that I cancel my stay since bathroom was shared and I did not want to spread illness. I understand that policies must be enforced but in this situation, I felt that the property should have only charged me a partial fee for the room.

We arrived pretty late and only stayed for a single night but it's one of those places/hotels where staying longer would give it more justice - nevertheless we appreciated the very nice and friendly staff, good breakfast and overall the entire property - pretty cool location right on the shoreline with a view of the Grimsey Island (there is a small placard with a story of the island right in front of the hotel which was a cool short read). We opted with an apartment which was a bit pricier than I would be willing to pay at about $260 for 1 night (breakfast included) - but the price isn't why I give 4/5, namely the issue was the noise - basically in the 2 story building where the apartments are located you can hear people walking above you and it was annoying until they finally went to sleep and same thing in the morning when they woke up - I would simply either want to stay on the 2nd floor to eliminate that issue (our wooden floors at home make sounds too so we are perfectly familiar with it) since you would be ”the noise maker” at your own time/schedule as opposed to be adjusting to someone else's sleeping schedule :) or stay in the other buildings, even if with the shared bathroom (in a retrospective). Don't get me wrong - I would totally stay here again as overall the place is perfect, just skip the apartments on 1st floor (see pictures with building showing rooms 15 to 21) and go (if possible) with 2nd floor or simply stay in one of those single level buildings - for what it helps our room was #16 and that's where the issue with noise was, especially above the bed area :( the room has plenty of windows but they all literally go right into the parking and the first entrance of the building so needless to say you have them always closed when you are in the room.

An unexpected illness the day before my arrival prevented me from staying. I contacted the property to request a reduced cancellation fee since I was outside the cancellation window. I was very disappointed that the property did not grant my cancellation request and charged me the entire room fee. The illness was out of my control and I felt it was in the best interest of all other guests that I cancel my stay since bathroom was shared and I did not want to spread illness. I understand that policies must be enforced but in this situation, I felt that the property should have only charged me a partial fee for the room.