ostello nella provincia di Lancashire, Regno Unito

Disappointing Stay I booked three rooms on the 9th March 2024 at the Hartwood Hall Hotel. The staff were fantastic - friendly, helpful, and always there when we needed them. The food at the restaurant was also delicious. However, there were a few things that brought our stay down a notch. First, it was frustrating that a lot of the non-alcoholic drink options weren't actually available. They also didn't have decaf coffee, which wasn't ideal. For people who don't take dairy, they couldn't offer any plant-based milk alternatives and for that reason we didn't stay for breakfast. But the biggest issue by far was the housekeeping. Our bathroom bin was overflowing with used sanitary towels. We even mentioned this to the hotel directly, but they never got back to us. Overall, while the service and food were great, the lack of drink choices, the missing decaf coffee and plant-based milk, and especially the unclean room put a damper on our experience. Considering they completely ignored our complaint about the housekeeping, we wouldn't recommend staying here until they address these issues.

Un check-in rapido e professionale. La camera e il bagno erano molto puliti e moderni e il letto era molto confortevole. Sono stati forniti tè, caffè e biscotti. Non abbiamo mangiato in hotel ma c'erano caffè, pub e ristoranti nelle vicinanze. Siamo stati grati per il parcheggio gratuito dell'hotel e per la spiaggia proprio dall'altra parte della strada. La connessione wifi funzionava benissimo nell'area lounge/bar al piano terra ma era un po' debole nelle camere. Siamo rimasti molto soddisfatti della disponibilità del personale. Consigliamo vivamente questo hotel. Un piccolo modo per migliorare sarebbe aggiungere tende oscuranti.

This is an amazing place - a hotel which dates back and the layout reflects that! We were on the top floor under the roof at the top of three flights of stairs. [I am too old!]. The room was - as I say - under the roof with sloping ceilings with ”Velux” windows which would not stay open. Between the bedroom and bathroom was a diagonal beam just waiting to get my head [didn't!] Blinds in windows block the light. If you book direct rather than through an onlinebooker you get a free breakfast! If I visit again I would simply ask for a more normal and lower room. Staff were great.

So the Fence Gate Lodge only gets two stars because the room was lovely - NO other reason! Along with my daughter and her partner we booked a ”Lazy Sunday” deal but there was nothing lazy or leisurely about it - more pandemonium than peaceful. I rang a few days before to check how accessible my room was as I explained I had limited mobility. They said they had a function on during the evening of our stay and kindly upgraded us to a better room free of charge to be away from the noise...the only good bit! However, they failed to mention that it wouldn't be possible to get any food in the Lodge itself and that we'd have to go the the Inn up the road (which was too far for me to walk). My husband kindly offered to be designated driver which was disappointing but there was no other choice. We arrived about 3.15 for a Sunday lunch booking at 4.45 and hubby drove us to the Inn. At 4.10 my daughter went through to the restaurant to let them know we had arrived and would come through for our lunch shortly. At 4.40 we went through to be told there was no reservation for us!! The two girls on the restaurant reception had no explanation and said ”we only work Sundays” We were kept standing for about 20 minutes (difficult with limited mobility) until they found the manager who eventually worked out that when my daughter had told them we had arrived they had cancelled our booking! There were two weddings on that evening aside from the Birthday party at the Lodge so the place was heaving. We were seated for dinner and, to be fair, that was OK until we came to pay. We had incurred some extra drinks charges and also some supplements over and above the deal we had paid for. My husband gave my daughter his credit card to pay the bill and another 20 minute wait ensued as they couldn't work out how to sort it (never did manage to reconcile it!). While we were dining one party left the restaurant in disgust without paying and several members of staff told us what a terrible day they were having!! After a couple of hours over at the Inn we wanted to go back to the Lodge for the rest of the evening so we rang across the road to se if we could get a drink anywhere. We were told that provided we didn't disturb the Birthday party in any way we could sit and order drinks in Reception. We arrived in Reception and they came to take our drinks order. We ordered some beers but were told that there wasn't any beer as it was all for the Birthday function. Understandably we were a bit put out but asked for some red wine. We were told that they only had Merlot (possibly the only wine in the land I wont drink! We said no the the Merlot but I asked if we were ok to drink a bottle of shiraz that I had in the car from a wine shop visit earlier that day. I was told we could but that we would be charged corkage. I challenged this as I explained that we trying very hard to spend money with them but nothing was available!! They did agree to let us drink the wine a

整體很不錯 衹是沒有電梯 幸好服務人員幫忙拿到了樓上 要不真的很困難 樓下一樓是餐廳 二層是住宿 早餐很不錯 現點現做 蔬菜很新鮮

Disappointing Stay I booked three rooms on the 9th March 2024 at the Hartwood Hall Hotel. The staff were fantastic - friendly, helpful, and always there when we needed them. The food at the restaurant was also delicious. However, there were a few things that brought our stay down a notch. First, it was frustrating that a lot of the non-alcoholic drink options weren't actually available. They also didn't have decaf coffee, which wasn't ideal. For people who don't take dairy, they couldn't offer any plant-based milk alternatives and for that reason we didn't stay for breakfast. But the biggest issue by far was the housekeeping. Our bathroom bin was overflowing with used sanitary towels. We even mentioned this to the hotel directly, but they never got back to us. Overall, while the service and food were great, the lack of drink choices, the missing decaf coffee and plant-based milk, and especially the unclean room put a damper on our experience. Considering they completely ignored our complaint about the housekeeping, we wouldn't recommend staying here until they address these issues.