Stati Uniti d'America: hotel con palestra nella provincia di Louisiana

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

Le camere dell'hotel sono abbastanza spaziose e confortevoli, ma rispetto agli hotel a stelle di fascia alta, i servizi sono nella media e il rapporto prezzo/prestazioni non è male. È adatto per i viaggi in famiglia!

Il servizio dell'hotel era buono l'hotel era intorno a tutti i posti dove mangiare la camera era così pulita Quando tornerò a New Orleans prenoterò lo stesso hotel

L'hotel è appena sopra il casinò. Non c'è bisogno di dire che è magnifico. Basta mangiare, bere e divertirsi al casinò, ma il traffico per andare altrove è un problema. Devi guidare da solo.

Un ottimo posto per rilassarsi e un po' di tempo da soli. Vorrei che pulissero a fondo il pavimento mentre i miei piedi si sporcano.

The hotel is recently renovated, so everything is relatively new. Booked a corner suite which was more expensive then regular to have more space and better view. I guess many hotel chains have the policy of giving worth rooms to guests that book through third parties like Trip.com. They gave me room on the fourth floor, so instead of nice cityview as was on the picture I got an ugly one to the construction site and parking with homeless people wondering around. See picture attached, Besides the room was supposed to be bigger than the regular one and it formally was but the layout made it useless as there is just some weird corridor which makes part of the room. So do not overpay for corner suites, it is not worth that. Had issue with the stuff. The clock in the room was showing wrong time. Couldn’t fix it myself. Called the reception, they send a guy who after 20 min couldn’t do anything and just said sorry there nothing he could do. When insisted the issue to be reported to the management, the guy started calling someone telling the story with a rude language using all types of F words in presence of my 11 y.o.! Eventually the watch was fixed but the way they service clients is outrageous. Lastly I had 12 pm check out time for my reservation but the receptionist told me it is 11 am.

Il check-in è stato facile e il personale è stato amichevole. L'hotel è a soli 5 minuti di auto dall'aeroporto. Hanno una navetta che va all'aeroporto ogni ora. Dopo la prenotazione, avrete bisogno di chiamare o di posta elettronica per ottenere le ore di navetta se si intende utilizzare.

J’ai passé un séjour absolument génial dans cet hôtel ! Tout était parfait : la propreté des chambres était irréprochable, la literie très confortable, ce qui m’a permis de profiter d’un sommeil de qualité. L’accueil était professionnel et chaleureux, et chaque détail était soigné. Je recommande vivement cet hôtel à tous ceux qui cherchent un endroit où se sentir bien et se reposer pleinement.

Non abbiamo usato nessuno degli impianti come il salotto o il ristorante, ma la stanza era pulita e ad alto livello!