Giappone: hotel con palestra nella provincia di Prefettura di Nagano

It is a nice hotel situated very close to Ogizawa station. Very convenient for traveler heading to the tateyama alpine route. Onsen is nice and I get to enter the outdoor one all by myself on the evening. Breakfast is a big spread, with both local delicacy and western cuisine. This place is suitable for those who are driving, do note there is no konbini nearby (walking distance).

Molto buona posizione, personale utile e amichevole. La stanza era decente, e le distribuzioni d'acqua erano disponibili vicino all'ascensore. I miglioramenti saranno sulla pressione dell'acqua di doccia, tipo debole anche completamente aperto. E anche il WiFi era cattivo fino a quando il telefono cellulare non si collegava per tutta la notte

Hotel Indigo Karuizawa by IHG is a fantastic stay bursting with style and local charm! The design feels fresh and vibrant, the rooms are cozy, and the mountain-resort atmosphere is wonderful. It’s perfect for exploring Karuizawa, enjoying great food, and relaxing in comfort. I’d happily come back!

I would like to provide some feedback regarding the shuttle service from the hotel lobby to the cottage. While the check-in process itself was smooth and efficient, the shuttle service was unexpectedly slow. We had to wait approximately 25 minutes, even though there were only two groups of guests waiting for the shuttle. Given the distance between the lobby and the cottages, I expected the transfer service to be more prompt and well-organized. Unfortunately, the long waiting time was quite disappointing and took away from an otherwise smooth check-in experience. I hope the hotel can improve the shuttle service and reduce waiting times for guests. I have travelled to Japan many times, and one thing I have always appreciated about Japanese hotels is the warm and welcoming service. Unfortunately, on this occasion, I did not feel that same level of hospitality. The shuttle staff member was rather cold and unfriendly. When I approached him, he communicated with me using a translation device rather than speaking to me in English. However, shortly before that, I clearly heard him speaking fluent English with another Caucasian guest. This made me feel uncomfortable and unwelcome. I did not note down his name, but my check-in was on 31 August 2026, around 6:00–6:30 PM. I hope the hotel can identify who was on duty at that time and look into this matter. Overall, while the check-in process was smooth, the 25-minute shuttle wait and the attitude of the shuttle staff were very disappointing and left a negative first impression of the hotel.

Great mountain view of the garden side. Very nice tennis court: it's a bit old, but if you don't expect a Wimbledon-level service and love mountains and pine trees around, you'll love it.

Great customer service, staff was friendly and polite. Pick up service from/to Hakuba bus terminal was a plus. Had their seasonal set dinner at 11,000Yen but was not the best and lots of food choices along Echoland. Overall stay was pleasant.

Had a great time at this resort hotel! Rooms are spacious and beds are comfortable! Had a great experience with all the ground staff. Breakfast, Lounge access staff were all excellent! Special thanks to Miyata, the lady in short hair with black jacket and trousers. They were lovely and super helpful and friendly.

Location of hotel is very convenient. It is walking distance to the Karuizawa Outlet Mall. Hotel is just right next to the slopes, very suitable for families with children looking for a suitable place to stay for a ski trip.

hotel offers pick up and drop off from station, hotel itself is bit far from the station, room is big, clean

Sono andato a usare la palestra, c'è una palestra standard e il servizio è molto buono. L'atmosfera dell'hotel è decorata in stile europeo. In mezzo alla vista della montagna ti fa sentire completamente riposato e il colazione è molto buono. Le camere sono pulite, bellemente decorate e molto spaziose.