Pubblicata:28 giu 2025|Handpicked Superior Two Double Bed Room
Utente ospiteIl personale era molto gentile e ci colpì con la loro sincera atteggiamento nei confronti degli ospiti.Abbiamo prenotato il trekking Gyegok attraverso Trip.com, ma come stranieri abbiamo avuto problemi di comunicare con la compagnia di trekking. Il manager ci ha aiutati, e abbiamo avuto un tempo meraviglioso che rimarrà una memoria piacevole.
Se avessimo la possibilità di tornare a Changbai Mountain, sicuramente scegliere questo hotel. Le camere sono spaziose, pulite e ben mantenute. Siamo davvero grati per i cuori caldi di tutto il personale.
Inoltre, il parcheggio dell'hotel ha fatto un piacere inoltrare barbecue e un bicchiere di soia.
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Prezzo per notte da:47 €
Pubblicata:1 gen 2026|Suite con una camera da letto
Utente ospite
What a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families.
For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though.
I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective.
Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building.
I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle.
But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat.
The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient.
It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C.
There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort.
Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol.
Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding.
We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day.
The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around.
Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back.
We had an amazing time and would consider coming back.
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Prezzo per notte da:80 €
Pubblicata:25 gen 2026
Utente anonimo
Subject: An Exceptional Stay Defined by Remarkable Service and Comfort
I recently had the pleasure of staying at this hotel, and it was truly an exceptional experience from start to finish. The level of service here is world-class, particularly the housekeeping team. When I found my room a bit too warm and realized the windows were fixed, the staff proactively provided a fan to improve airflow. This, combined with the in-room humidifier, ensured a perfect night’s sleep. The room amenities were also incredibly thoughtful and comprehensive.
The hotel facilities are a major highlight. The hot springs offer an impressive variety of both indoor and outdoor pools. Furthermore, the logistics are handled seamlessly; the shuttle service to and from the High-Speed Rail station was very convenient. For those visiting Changbaishan, the hotel offers a direct bus service (provided you have a ticket), which made my trip stress-free.
I want to extend my sincere gratitude to Da Ling and Yin Ling. Their attentive care and constant check-ins throughout my stay made me feel truly valued and were the highlights of my trip.
The dining experience was equally impressive. The breakfast buffet featured a wide variety of delicious options, and the on-site restaurant served a diverse menu where every dish was flavorful.
Overall, I am thoroughly impressed. I will certainly choose to stay here again on my next visit.
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Prezzo per notte da:169 €
Pubblicata:8 lug 2026
Utente ospiteNella stanza prenota a Trip.com, alla reception dell'hotel, il cameriere mi ha aiutato con entusiasmo a aggiornare il tipo di camera gratuitamente, grazie!La posizione dell'hotel è sulla strada sud di Songjiang, vicino al bacino di Songjiang, e il paesaggio è buono.L'hotel ha una certa distanza dal centro della città, per andare alla chiesa di Songjiang e così via ci vogliono circa cinque chilometri. Adatto per un amico auto-auto.Il colazione dell'hotel è buono, il ristorante è in tre piani, ha una posizione paesaggistica, e si può guardare il panorama mentre mangia il colazione.Il tipo di camera aggiornato è relativamente grande e vive comodamente.Il bagno è progettato con due lati di lavastoviglie. L'unica carenza, il bagno in camera e il posto in cui la lavanderia è all'angolo. Se non si prende il lavabo vicino al bagno prima del bagno, si deve andare a prendere una linea all'angolo dopo il lavaggio. Ci sono circa quattro metri di distanza. Tutti possono immaginare...
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Prezzo per notte da:35 €
Pubblicata:19 dic 2025|Camera Deluxe (2 letti)
Vincent WKCBeyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
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Prezzo per notte da:88 €
Pubblicata:19 apr 2025
Utente ospiteI recently stayed at this hotel and was thoroughly impressed by the experience. The location is perfect for travelers who need easy access to Changbaishan Railway Station, and the park right across the street provides a lovely place for a relaxing stroll. However, the most memorable part of my stay was the outstanding service I received from the moment I checked in. Chen Yuanyuan (陈园园), the hotel staff, was an absolute delight. She is always smiling, polite, and going above and beyond to ensure our stay was comfortable. From the beginning, she warmly escorted us to our room and took the time to explain all the hotel amenities in detail. Her thoughtfulness did not stop there. She proactively connected with me on WeChat to ensure quick responses to any requests we had. The next morning, she personally reminded us about breakfast and even offered to come to our room to guide us to the restaurant. Her dedication was evident as she stayed until we were seated comfortably in the buffet area. Even after checkout, her exceptional service continued. She presented us with lovely hotel gifts and waited with us until our taxi arrived, ensuring a smooth departure. Chen Yuanyuan’s service attitude is truly commendable. Her attentiveness, warmth, and professionalism set a high standard for hospitality. She is undoubtedly a role model for her peers and a huge asset to the hotel. This experience reinforced my belief that service in China is truly excellent, and it’s because of staff like her that I will definitely return to this hotel on my next trip to Changbaishan in a different season. Thank you for such a wonderful stay!
我最近入住这家酒店,整体体验令人印象深刻。酒店地理位置极佳,对于需要方便前往长白山火车站的旅客来说十分理想,而且马路对面的公园也为散步放松提供了惬意的去处。然而,最让我难忘的是从入住那一刻起就享受到的超赞服务。酒店员工陈园园绝对是一大亮点。她总是面带微笑、彬彬有礼,并且不遗余力地确保我们住得舒适。从入住开始,她就热情地将我们带到房间,并详细介绍了酒店的所有设施。她的周到远不止于此,还主动添加了我的微信,以便能更及时地响应我们的需求。第二天早晨,她特意提醒我们用早餐,甚至主动提出到房间来带领我们去餐厅。她的细致入微体现在每一个细节中,直到我们在自助餐厅安顿好座位后她才离开。即使在退房后,她的卓越服务仍未停止。她贴心地准备了酒店的纪念礼物送给我们,并一直陪我们等候出租车,确保我们顺利离开。陈园园的服务态度令人由衷赞叹。她的细心、热情和专业为酒店服务树立了高标准。她无疑是同事们的榜样,也是酒店的宝贵财富。这次经历让我更加确信中国的服务水平确实一流,而正因为有像她这样的员工,我一定会再次选择这家酒店,期待在不同季节重返长白山。感谢你们带来如此美好的入住体验!
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Prezzo per notte da:50 €
Pubblicata:23 mar 2026
Utente ospite
Questa esperienza di soggiorno è davvero oltre le aspettative!La posizione dell'hotel è comoda, viaggiare intorno, mangiare è molto conveniente, la stanza è pulita e pulita, la luce e l'aria sono buoni, i letti sono morbidi e confortevoli, e dormire è particolarmente tranquillo. Il servizio di ricezione è attento e prudente, l'efficienza di soggiorno e di uscita è molto elevata, e la consultazione dei problemi è anche una risposta con pazienza.L'igiene della camera ospite è molto attenta, i prodotti sono completi e la qualità dei prodotti di lavaggio è anche buona. L'ambiente generale è tranquillo e elegante, decorazione semplice, zona pubblica pulita e pulita e fa sentire le persone molto comode.Il rapporto di prezzo è molto alto, sia che sia in viaggio che in viaggio, la prossima volta sceglierete questa casa, e vi consigliamo veramente!
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Prezzo per notte da:29 €
Pubblicata:25 gen 2026
M43144****
Il complesso è ancora molto soddisfatto
Impianti: le strutture dell'hotel sembrano essere un po'anni fa. Anche se sono in buone condizioni, l'igiene immediata deve essere rafforzata.
Ambiente: l'ambiente è buono, ci sono neve intorno ~ Per vedere la scena di neve americana e americana, aprire la finestra
Consegna dell'aeroporto di Changbai Mountain: questo deve essere elogiato!Puoi prendere il volo ✈️ Puoi anche trasmettere l'alta ferrovia 🚄 Puoi dire che è molto conveniente
Ci sono diversi progetti gratuiti intorno a loro.Non dire sci, chi non è qui per sciare
Il caldo ♨️ Devi andare una volta!!!!Specialmente il caldo esterno, sperimentare ”un secondo” la testa bianca, ciao!
Anche la sciarpa è molto divertente!
Inoltre, il buon colazione è meglio andare a mangiare prima delle otto, e poi andare in fila.
Quindi, in generale, è ancora una buona residenza ~
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Prezzo per notte da:73 €
Pubblicata:24 nov 2025
Utente anonimo
L'esperienza è piena, c'è un senso di tornare a casa. Il personale di servizio è molto gentile e gentile
La posizione dell'hotel è molto buona, la signorina della ricetta è molto bella, e il fratello del conducente mi aiuta a prendere il bagaglio.
Entrare nella stanza è molto pulito, il bagno è anche molto pulito, è secco separato, il letto è molto comodo e dormire bene attraverso la finestra è molto bello
Un servizio di stazione, c'è un noleggio di vestiti di neve sotto. La signorina e la sorella mi aiutano a provare, mi aiutano a provare il cappello di neve, mi aiutano a scegliere le attrezzature appropriate, ecc
Ci sono anche ristoranti per la colazione, diverse colazione, stile occidentale cinese, ogni cosa che voglio mangiare, ma non posso farlo.
E la zuppa, la zuppa preferita, la zuppa, la zuppa, il corpo è caldo, l'acqua è molto limpida
Il muscolo è anche mangiato. Non mi piace molto. Una sorella ha dato il muscolo per tutto il viaggio. Ha completamente liberato le mani. Il tubo di muscolo soddisfa il proprio sapore. È un grande lode 👍🏻
Non è ancora abbastanza. La prossima volta dovrò portare la famiglia. Vieni qui per un po'di giorni.
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Prezzo per notte da:24 €
Pubblicata:29 dic 2025
NatDiscoversAsia
This is the second time I choose this hotel because of his excellent location however, this time I came with my family. On our first night my card couldn’t work so my husband went to the counter to settle the card issue while I outside my room. While waiting I saw someone sneakily try to take a photo of me but when I chase out the person escaped via the fire exit stairwell. The experience creeps me out. If it’s a staff trying to check why I was wandering outside the room he or she could have come to clarify with me, not sneakily take a photo or video of me at the corner without showing the face. But if it’s not a staff that’s doing that then something is wrong with the hotel security
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Prezzo per notte da:22 €