Excellent services from front office & incoming lobby. For restaurant need to be immproved for dinne especially monitor all customer orders serve as soon as possible
All staff include security, bellboys, front desk, waiter, waiteress, cleaner, room service are all very polite, always smile n greet us where ever they passby us…keep it up for the amazing attitude…the room is big n very convenient for us only 1 thing that not really comfortable…the glass wall between bathroom n bedroom not strategic for us even as a family staying there…maybe suitable for husbandwife…maybe might need to install curtain inside the bathroom..
From the moment we arrived, the resort exceeded all expectations. Nestled in a stunning natural setting with breathtaking views, this resort is the perfect mix of luxury, comfort, and serenity. The check-in process was seamless, and we were warmly welcomed with drinks and genuine smiles.
Hasbi attended to us throughout the sty and he has been exceptional.
Our room was beautifully designed with modern touches and local charm. Immaculately clean, it featured a plush bed, a spacious balcony overlooking the lush greenery, and all the amenities one could need—including a stocked minibar,a dreamy rain shower and a bathtub overlooking the scenery.
What truly sets this resort apart is the service. Every staff member went above and beyond to make our stay unforgettable. Pak Handy also come down on the 2nd day to check on our hospitality. From the attentive housekeeping to the friendly restaurant staff, everyone made us feel like VIPs.
Speaking of food—absolutely delicious! Every meal was a culinary experience, with fresh ingredients, generous portions, and diverse options.
Whether lounging by the pool with magnificent view and cooling weather and indulging in spa treatments, there was never a dull moment. The peaceful ambiance and pristine surroundings made it feel like we had found our own private haven.
We left feeling relaxed, pampered, and already planning our return
And recommending to our family and friends. If you're looking for a getaway that blends luxury with nature and top-notch service, this resort is it. Five stars all the way!
This my 2nd time stay in this hotel whenever I come to Bandung, love the place and location. Just need improvement on the bathroom that we stayed is leaking from shower area leaked thru toilet area as seen from pic.
Went to Bandung just because of this hotel 😅 perfect for those with young kids cause mostly everything is in this hotel. Both my kids loved it here, the mini zoo has free entry and the kids pool is heated 🤩 Room is big but has basic amenities. There was no view for this hotel but we didn’t mind. Close to Ciwalk mall, and there ware many alfamarts across the road.
My stay at Swiss-Belresort Dago Heritage was pure bliss. The elegant room, mountain breeze, and panoramic views created a peaceful retreat. I loved the cozy ambiance and top-notch service. The location near Dago’s attractions made exploring easy. A perfect blend of luxury and nature—highly recommended.
We love the place, rooms are big, pretty spacious. Breakfast was good, many varieties both western and local cuisine. We also tried some mix veggie fruit juice and it was really good.
Location is good, easy to go around
Our children were happy, we checked some of the children activities and tried them.
We took the chill and grill package so it includes dinner.
To be honest, we were not very happy with the dinner. Under the Mariott brand we expect better. The meat was tough, and in our opinion (as 3 families staying here) the marinating sauce for the grill they use was too acidic.
The hawker noodle was too salty.
The pineapple fried rice was sour.
I had to wait quite long for the fruit platter to refill.
**My Unforgettable Stay at Crowne Plaza Bandung**
My experience staying at Crowne Plaza Bandung was truly unforgettable. From the moment I arrived and throughout the check-in process, their service was exceptional. From the security guards, door attendants, receptionists, to the staff serving the welcome drinks — everyone greeted us with such genuine smiles. It made us feel like part of a big family and made it so comfortable to talk with the hotel staff.
At check-in, the staff on duty even registered me as a member of the IHG Group right away — something that would’ve been a hassle had I done it myself. That thoughtful gesture alone already spoke volumes about their commitment to excellent service.
Beyond their outstanding hospitality, everything from the cleanliness to the tidiness was just perfect. The availability of thoughtful amenities like a steam iron with a board and a hair dryer added even more value. We were also given a room with a stunning mountain view — truly the best view!
Facilities like the swimming pool and jacuzzi with their beautiful views, as well as the well-equipped gym, were all major factors in our decision to choose this hotel.
Another highlight of our stay was the breakfast — so many varieties to choose from! From local dishes to international options, everything was delicious. The salads were fresh, and the fruit selection was top quality. The fruit was beautifully displayed in a glass case and served by the restaurant staff, rather than taken freely — which helped minimize waste. If the fruit you wanted wasn’t visible, you could simply ask, and they would take it out from the chiller and freshly cut it just for you. They even asked if I wanted yogurt to go with the fruit. Wow! Such thoughtful service.
And yes — they had ice cream that was absolutely tempting. They also offered delicious Middle Eastern dishes. The sweet desserts weren’t overly sugary and were just delightful. If I were to describe everything here, it would take forever — haha!
One more thing — while I was at the swimming pool area, I slipped and twisted my ankle. I requested ice for a compress, and the room service team sent over an ice bucket from the F&B staff, along with two small towels. That kind of attentiveness really stood out.
Without a doubt, we’ll gladly return to stay here in the future. Thank you once again to all the hotel staff for making our stay so memorable.
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Room was clean, spacious and great scenic view of Tangkuban Perahu. Bed was comfortable with many tv channels. However, towel looks old and cigarette smell was strong. Hair Dryer available upon request.
Breakfast has huge variety and get to taste traditional local food, with some western breakfast. However, the eggs corner lacks warmer and the food are very cold, wondering how long it was left there.
Location was great with shopping mall and surrounding places to explore. Convenient to book grab and explore Bandung. Will stay again when I travel to Bandung.
Very good impression of my first stay at El Hotel Bandung. Was given a room upgrade and appreciate it very much. The room is clean, spacious and has a comfortable queen bed. Bathroom with a tub is also properly maintained. Only hitch was a bulb in the washroom fused but even after reporting the fault at the reception, it was not replaced. Breakfast served at the cafes were plentiful and service was good. Location is also good with many eateries around. Overall, I enjoyed my stay here and will definitely stay at this hotel again on my next visit to Bandung.
Ottimo
354 recensione
9.0/10
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9.2/10
Ottimo
HHartosoIl hotel ha un fantastico soggiorno! Alla check-in, ci ha sorpreso piacevolmente di una camera complimentare per una delle villa, che è venuta con un jacuzzi privato. La villa è stata spaziosa, ben mantenuta e offre una combinazione perfetta di comfort e lusso. Apprezzo veramente l'eccellente servizio e il gesto pensativo, molto raccomandato!
UUtente anonimoBuon Hotel in realtà ma situato in un piccolo accesso stradale stretto per arrivare lì, menu del colazione non molte variazioni, gusto è anche standard, dimensione della camera è abbastanza buona, è considerato complessivamente buona con il prezzo offerto
LLeonita Syarief**My Unforgettable Stay at Crowne Plaza Bandung**
My experience staying at Crowne Plaza Bandung was truly unforgettable. From the moment I arrived and throughout the check-in process, their service was exceptional. From the security guards, door attendants, receptionists, to the staff serving the welcome drinks — everyone greeted us with such genuine smiles. It made us feel like part of a big family and made it so comfortable to talk with the hotel staff.
At check-in, the staff on duty even registered me as a member of the IHG Group right away — something that would’ve been a hassle had I done it myself. That thoughtful gesture alone already spoke volumes about their commitment to excellent service.
Beyond their outstanding hospitality, everything from the cleanliness to the tidiness was just perfect. The availability of thoughtful amenities like a steam iron with a board and a hair dryer added even more value. We were also given a room with a stunning mountain view — truly the best view!
Facilities like the swimming pool and jacuzzi with their beautiful views, as well as the well-equipped gym, were all major factors in our decision to choose this hotel.
Another highlight of our stay was the breakfast — so many varieties to choose from! From local dishes to international options, everything was delicious. The salads were fresh, and the fruit selection was top quality. The fruit was beautifully displayed in a glass case and served by the restaurant staff, rather than taken freely — which helped minimize waste. If the fruit you wanted wasn’t visible, you could simply ask, and they would take it out from the chiller and freshly cut it just for you. They even asked if I wanted yogurt to go with the fruit. Wow! Such thoughtful service.
And yes — they had ice cream that was absolutely tempting. They also offered delicious Middle Eastern dishes. The sweet desserts weren’t overly sugary and were just delightful. If I were to describe everything here, it would take forever — haha!
One more thing — while I was at the swimming pool area, I slipped and twisted my ankle. I requested ice for a compress, and the room service team sent over an ice bucket from the F&B staff, along with two small towels. That kind of attentiveness really stood out.
Without a doubt, we’ll gladly return to stay here in the future. Thank you once again to all the hotel staff for making our stay so memorable.
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CChing HoThe staff was extremely attentive throughout the whole hotel. 5 star recommendations to stay here. Location is perfect next to the station walkable or even take a taxi is easy.
Will also strongly recommend the Spa in the hotel if you have time. The hot stone massage was perfect for me.
AAidaLizAmore il design e l'atmosfera dell'hotel. Veramente moderne e eccellenti vibrazioni. I letti sono comodi. Pizze non sono il migliore. Hanno fornito alcuni mini-bottigliati snacks che erano carini. Tuttavia il divano ha alcuni tinture visibili. Amore che lo specchio vanità è disponibile nelle grandi bagni. La colazione è deliziosa e abbastanza buona selezione. L'hotel non è pieno di persone, quindi siamo stati in grado di godere di un colazione tranquillo e confortevole.. La posizione è anche grande. Se amate prendere foto, molto ingiusto.
UUtente ospiteÈ davvero divertente fare colazione guardando le zebre, non devi andare da nessuna parte, stai semplicemente in hotel, è tutto lì, sei felice, peccato che ci siano tante strutture a pagamento
UUtente anonimoNel complesso è buono e consigliato, ma ho ordinato una camera per non fumatori e mi è stata assegnata una camera per fumatori perché le camere per non fumatori erano tutte piene, quindi perché ho ordinato con così tanto anticipo :(
Speriamo che possa essere risolto di nuovo in futuro
UUtente ospiteeverything was such pleasant experience from the cleanliness to the service. we were even able to check in early since the room was ready ealier. if I had one thing I want to be better, it is the parking area. and the netflix can be accessed because apparently too many people using the account. so end up watching youtube instead
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