Bellissimi camere e bellissimi servizi, tutti erano assolutamente gentili e anche andarono fuori dal loro modo per mettere le mie borse nella mia stanza quando ero in ritardo per lavorare.
Il fatto che abbiano una macchina del caffè complimentare che di fatto sa di grande è raro!
Hotel nei pressi di Brisbane Airport,Chermside32.8% dei visitatori sceglie questa zona
UUtente ospite2025.08.10
The room had an immediate unpleasant odour on opening the door.
The shower wall had long black hairs stuck to the tiles and remnants of old soap/shampoo. There was the remains of something that had previously broken off in the shower cubicle. The bathroom basin was mouldy around the plug hole.
The blanket from the cupboard had an unpleasant smell.
As I exited the lift on the first floor the lighting was non existent. I felt vulnerable.
There is not enough onsite parking spaces for guests.
The room was considerably clean, 2 of total 4 lights were not working, room was dark and dimmed. Lisa did what she could do, replacing a floor lamp for us, which is appreciated.
Night was a nigh**are, drunk guests were trying to tap their card to get in our room every hour or two. People or talking and screaming LOUD at from 1-5am, you could clearly hear people walking by,I understand that's not the hotel's fault, but I'm sure there's a better alternative in town at this price range.
Salutato da una finestra di ricezione chiusa alle 4:00 di un sabato... ho visto una nota con un numero mobile per chiamare così rimandare per ottenere una macchina di risposta... ha lasciato un messaggio e poi ha iniziato a camminare. Finalmente ho trovato un custode che ha detto che avrebbe controllato me. Mi ha dato ”l'unica stanza disponibile” (sì, ho avuto una prenotazione) che non era quello che avevo prenotato.
Benvenuti nella camera 101! Quando entrate dall'alto, passate il bar/restaurante che era stato in arrivo, passate due toilette pubbliche nel lobby cavernoso, dopo il quale troverete la porta alla camera 101. Le luci brillanti e il rumore di ogni residente che passava attraverso il lobby sul suo cammino verso il letto quella notte erano tutto per me!
Il “pazio” che viene con questo primo pezzo di immobili è stato due sedie all'aperto situati nel corto spazio tra due edifici di 3 piani di altezza e è condiviso solo con il rumore di una dozzina di unità di condizionamento d'aria o così scaricando il loro indesiderato - Calore.
Le foto della camera che ho prenotato mostravano quelle camere dietro, tra l'hotel principale e il parcheggio auto. Avrei potuto essere più felice, ma c'erano solo cinque ancora disponibili quando ho prenotato la mia, quindi immagino di aver fatto davvero... non un piacevole soggiorno.
La foto è del mio detector di fumo.
Great location and secure no need at ease breakfast is yum coffee is hot can sit back and relax and enjoy the weekend and they have it covered the rest of your stay .
Thanks guys 10/10
Best part I loved was the balcony room 1502 pretty sure because this is right in the 0ath of fresh air .
And room service quick and affordable.
Hotel nei pressi di Cairns City Center,Cairns100% dei visitatori sceglie questa zona
UUtente ospite2025.06.17
Mixed Experience – Great Location, Poor Internet & Breakfast Setup
The hotel is in a great location, and the room itself was clean, spacious, and comfortable. Facilities like the car park and lifts were well maintained and met expectations.
However, as business travellers, the internet connection was a major letdown. The hotel appears to rely on a hotspot system, which was extremely unreliable—slow speeds and constant disconnections all weekend. Streaming services such as Netflix were unusable, and even basic browsing was frustrating. To make matters worse, the remote control had nearly dead batteries and worked intermittently.
We were also disappointed with the rest and breakfast experience. After early starts each day, we were hoping for some quiet downtime in the afternoon, but this was hard to enjoy given the other issues.
The weekend breakfast arrangement felt misleading. Instead of onsite breakfast, we received a $20 per person voucher to a nearby café. While the café was pleasant, it only opened at 7:30 am on weekends—not ideal when you're starting work at 6:30–7:00 am. And realistically, $20 doesn’t go far at most cafés these days, so it felt like a cost-cutting workaround rather than a genuine breakfast offering.
On a positive note, Clara at reception on Saturday was professional and kind—she did her best to assist, though unfortunately there wasn’t much she could do. It seemed like her manager may have been present but avoided getting involved, which was disappointing given the situation.
Hotel nei pressi di Cairns City Center,Cairns North100% dei visitatori sceglie questa zona
SSerenelai2024.06.04
Tutto bene, tranne la posizione troppo vicina alla strada principale, traffico molto rumoroso dalle 5 del mattino in poi, più il parcheggio proprio accanto alla camera, non insonorizzato, il check-in molto tardi la sera era tranquillo ma la partenza anticipata degli ospiti era rumorosa a causa dei veicoli e del traffico, più il servizio di pulizia in corso, che rendeva impossibile dormire! Camera molto spaziosa e pulita.
Hotel nei pressi di Cairns City Center,Cairns North100% dei visitatori sceglie questa zona
UUtente ospite2025.04.12
Ottimo hotel per il prezzo. Ottima posizione, vicino a tutto e all'aeroporto. Molto pulito, con caffè, tè e latte in abbondanza. L'unica lamentela che ho è che non usciva acqua dalla doccia.
Molto buono
56 recensione
8.0/10
Prezzo da
2.483 PHP
per night
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8.3/10
Molto buono
PPippa-louisePlace is amazing clean , fresh and of high standard .
But when it comes to booking and service this is another story .. for the money I paid to stay 2 night I thought this would be the perfect place to rest I’m 5 star style .. place yes , service a disaster. Firstly when I arrived at Swiss bel .. I went to reception to book in as I booked online a queen bed room he asked if I had a vehicle I said yes agreed to the $35 a night and he said he would just take it out of the bond I paid at end if that was ok I said yes perfect .. when I got up to my room it was 2 single I called reception and advised I had booked a queen bed and there is 2 singles he said oh the house keeper hadn’t changed the beds or didn’t look at booking , I asked if someone could just come up and fix .. he said there is noone to do this now come down and j will find another room for you . I went down stairs said I would go get something to eat and when I come back hopefully a room will be sorted. I came back he advised me that he had upgraded me and I asked if I could have the new key and I will switch rooms and come back down with the other key to save me bringing my luggage down and then back up again. I got to room and key didn’t work to go to 6th floor . So I brought my luggage down and told reception that key didn’t work . He said sometimes this happens with those keys /actually quite often said he would come up with me and check . Yes card did not work so he used his staff card to let me in said he would fix and come back . He came back 10mins later to test and it had been foxed . Not sure what the upgrade as as room was smaller than the first , had no shower gel (was empty container when I went into have a shower) thought it may have been replenished on next day with room
Clean still empty on second day and cleaner took face washers and never replaced them so I washed with shampoo and a hand towel .. when I came back on second day went to put card into open the car park and it didn’t work .. I went to reception to let them know I was trying to get into car park and the card doesn’t work, she (Asian lady) advised me that I hadn’t paid for parking .. I had to explain everything from the night before then asked me they will take it out of my bind I said yes that’s what I agreed with the night before . No apology just more interested in getting payment for parking. She added parking to
Card then said she would come out and make sure it worked as I said the night before man had to come
And make sure carry worked she forgot card for
The card so
Went back into get then came out .. followed me down then gave me a card .. I later received a phone call from a lady called Theresa asking how my stay was and I explain that it has been the most disappointing experience I have had ever ! Explained the above she said she would come and replace the shower gel and face washers I said it’s ok I have already had my shower used a hand towel and shampoo because I’m already in bed .. she said that I hope that my stay apologetic on my experience already , I hope it is better from now and if I need anything to contact her and ask for Theresa I said thank you I appreciated the call … then then 10
Minutes later she comes knocking on my door I have to get dress to answer the door she knocks again I said I’m coming
She is at the door with the shower gel and face washers getting me out of bed . I understand why she brought it but I told her I was in bed and I had already showered . So then I go to hand my key in to check out to be told I have outstanding parking I need to pay .. I advised Theresa that it is coming out of the bond payed and this has been told now to 3 people .. as I said place is absolutely fantastic.. apart from missing shower gel and tissues
Not sure what or how I was uograded as the room was smaller and no window as in first room
506 to 606
UUtente ospiteOttimo ubicazione, bel appartamento e grandi strutture. Ci siamo davvero goditi del nostro soggiorno e saremmo felici di tornare. Molto consigliato!
UUtente anonimoIl prezzo della casa è economico, perché l'aereo è salito presto per prendere il volo, quindi ho prenotato un hotel più economico. L'unico difetto è cambiare la stanza di bassa disabilità. Il giorno dopo, non ho richiesto di cambiare la stanza. Il piano è più alto di ** che puzza di fumo nel ristorante sottostante. Si consiglia di prenotare il piano alto
WWING KITBelow par for Mercure brand of hotels.
What I like: Location and ease/convenience of public transportation
Could improve:
- flooring from lift to room
- drinking water in room should be made available in the room
- smell, too strong ozone cleaning smell in the room, foul smell in lift and corridors
- service attitude from front desk to concierge
Would I be back? - unlikely
PPHILLIP JAMESThe Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.
AAmyMi piaceva il mio soggiorno 😊 era così bello e pulito. La signora al fronte era davvero gentile e aiutare pieno. Grande luogo per stare tutto così vicino e una bella vista.
PPingan2005L'hotel non è buono, mandare i bambini all'Università di Queensland, prendere un auto per la scuola 20 AO, è un piccolo problema di soggiorno. Trip.com è un buon servizio, poi è stato risolto,
TTraveller354After reading very mixed reviews, we went ahead and booked it. The result: very mixed feelings.
The location was beautiful, the sights breathtaking, the animals adorable, but when it came to actually spending time there, there wasn’t much to do.
We arrived on a later ferry so we knew we wouldn’t have much time to enjoy the sun after arrival, however because of a mix up, our suitcases went missing for an hour making us miss any chance of getting in the pool while it was hot out.
After, we went for dinner. There are only 2 restaurants available, and without making a reservation before hand, it’s a bit hard to go when you want. The food was ok, but expensive as one would expect from a place like this. Once dinner was finished, the evening entertainment (Alice in Wonderland screening) was already underway and we found ourselves with nothing to do at 9pm.
Early night for us.
The following day we planned a day of snorkelling, stingray feeding and kayaking.
We appreciated the free snorkel gear as well as the clear safety instructions and recommendations of the lifeguard. The sting Ray feeding experience was amazing and it was clear the staff knew what they were talking about and were passionate about the animals.
Kayaking and other water sports were cancelled however because of the high winds, leaving us, once again, with nothing to do. Early dinner (very entertaining moment with wallabies attempting to steal our food and being super cuddly), a walk around the beach, movie in the room, and early bedtime.
So all in all, beautiful location with great experiences of the weather allow, make sure to bring some entertainment if the water is too cold to swim in the pool or the weather turns sour. Maybe a book or some board games?
Also: if you want food in the late afternoon, make sure you bring some snacks as there is a limited selection available.
SShannan LeeThe location is perfect and centrally located in the heart of shopping centres, walking distance to the beach and night life.
Great rooms on the 22nd floor. The beds are very comfortable, and the room is spacious for up to 3/4 people.
The downside for us was that the staff at the reception told us that there wasn't a restaurant located in the hotel when we enquired while checking in, so we went out to look for something to eat after we checked in to the hotel, only to get back to find a brochure in our room advertising a Cafe conveniently located in the hotel for guests.
I highly recommend that the staff need to be informed of any changes in the hotel so that they are able to provide accurate information about the hotel to the guests.
The check-in and check-out process was great, made conveniently for guests and staff, there's no long cues at the reception👍🏾
We'll definitely be returning.
MM. JosefSuper nettes Personal am Empfang. Michaela hat uns bei allem sehr gut weitergeholfen.
Großes Bett und super Ausblick aufs Meer und den angrenzenden Park.
Eine Busstation für Ausflüge nach Noosa und Moolalooba ist auch gleich ums Eck.
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