Disappointing — Not the Taj Experience I Expected
I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience.
Location: Excellent — centrally located and convenient for business and sightseeing.
Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations.
Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant.
Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise.
Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition.
Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.
Отличное расположение отеля, номера без изысков совсем, но всё чистенькое. Персонал вежливый и приветливый. Завтраки простые но вкусные, с красивым видом на океан. Все достопримечательности города в пешей доступности.
Capo Occidentale: hotel5% dei visitatori sceglie questa zona
CChan2025.05.12
Cool boutique hotel with large rooms. Great rooftop restaurant for breakfast serving excellent choices of food ! Only downside is it’s located on a pedestrian street and taxis cannot drop off in front of hotel, and I was a bit concerned as I arrived very late at night.
Room: spacious, clean and comfortable. Our room was on the highest floor and it was quiet. If you’re traveling with an elderly, just be cautious as the shower floor is extremely slippery. One downside is that water pressure and temperature is not very stable.
Location: situated in the heart of CBD, it’s a fairly safe area. Parking available for hotel guests and shuttle available to V&A Waterfront
Staff: Front desk and lobby staff are friendly and welcoming. Security at the hotel and parking were also very friendly and helpful. Most staff at the restaurant were not as friendly (most but still a few staff was friendly and helpful and provided great service)
Staff often forget guests’ drink orders as 2 days in a row, we did not get our tea during breakfast. I also ordered a cappuccino while waiting in front or the coffee machine however I was forgotten as well. I was better off making my own coffee.
Breakfast: They served standard American style breakfast with selection of fruits, pastries and salads. Their hashbrowns were my favourites! If only the food can be a little different everyday, we stayed there for 4 days and had the same food everyday.
Overall, we enjoyed our stay room but restaurant staffs’ service and attitude can be improved.
Capo Occidentale: hotel20% dei visitatori sceglie questa zona
KKatherinaA2025.05.31
В восторге от отеля! - другими словами и не скажешь. Очень комфортный и большой номер с видом на океан, кухня с продуктами, всё очень удобно. Расположен через дорогу от пляжа. Милые девушки на ресепшн - помогли вызвать такси, а так как у меня не было наличных, только карта, то помогли провести платеж через отель. А потом ещё и донесли мой чемодан до такси и погрузили его, таксист даже из машины не вышел. Не ожидала такого от убера в ЮАР... Видимо там так принято.
L'ambiente e l'attitudine del servizio sono buoni, ma l'atteggiamento del servizio è molto duro, il grado di professionalità non è alto, il servizio non è soddisfatto
Capo Occidentale: hotel20% dei visitatori sceglie questa zona
NNEIL-DEVON2025.07.29
This stay was absolutely magnificent from arrival to departure, upgraded as we arrived at the hotel. The staff, incredible! Always doing more than asked, going out of their way to assist in making plans, arranging transport or just providing extra information.
Shout out to Claudia, who was patient and articulate. She stopped her work in order to attend to me at all times.
Shout out to Dewald, humorous, witty and exquisitely piquant. Always up for a conversation amd willing to make anything amd everything more convenient for the guests.
Rennia and Alice, ebullient and light-hearted, i felt the care and meticulous nature of their work through all they did, and the smiles they provided, thank you!
The entire staff, quite warm and accommodating! Clean room, aesthetically modern and quaint.
100% recommended, convenient location for all your needs!
Capo Occidentale: hotel5% dei visitatori sceglie questa zona
UUtente ospite2025.07.03
Molto buono, pulito e igienico, vivere al piano superiore può sfruttare la bellezza di Putin, soprattutto quando si alza presto, molto buono, molti tipi di colazione sono anche molto deliziosi, vale la pena raccomandare,
Situato a Wilderness, Views Boutique Hotel & Spa è un'ottima base da cui esplorare la città.
Durante il tuo tempo libero, fai una nuotata nella all'aperto o nella al coperto piscina. Per ricaricare le batterie o semplicemente rilassarti, visita spa, sala massaggi, area abbronzatura o sauna della struttura. La sala fitness offre agli ospiti un luogo in cui allenarsi.
Questa struttura ospita un ristorante. Durante il tuo soggiorno, concediti servizio in camera con il cibo del ristorante interno. Concludi la giornata con un drink al pub.
Questa struttura offre anche deposito bagagli, lavasecco e servizio lavanderia.
Quando guidi verso la struttura, puoi utilizzare il parcheggio gratis.
Ottimo
55 recensione
9,2/10
Prezzo da
12.990 RUB
per night
Controlla la disponibilità
Vedi tutti gli hotel a 5 stelle di Capo Occidentale
Leggi le recensioni degli ospiti sugli hotel di Capo Occidentale
Vedi tutto
9.6/10
Fantastico
BbibrewdogDisappointing — Not the Taj Experience I Expected
I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience.
Location: Excellent — centrally located and convenient for business and sightseeing.
Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations.
Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant.
Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise.
Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition.
Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.
HH. AlmeidaL'esperienza complessiva è stata positiva: personale cordiale e ottime strutture. Abbiamo apprezzato la colazione e la palestra, così come la splendida vista sulla Table Mountain e sul Lions Head dalla camera e dalla piscina. Anche la posizione è ottima, a pochi passi dalla maggior parte delle attrazioni della zona. Tuttavia, è opportuno segnalare alcuni problemi strutturali. Le finestre sono vecchie e prive di un adeguato isolamento acustico; si aprono addirittura completamente, cosa insolita per un hotel. Si sentiva molto forte il vento e la musica proveniente dai locali notturni circostanti. Il bagno presenta un grave difetto di progettazione e ogni doccia si traduce inevitabilmente in un pavimento completamente bagnato.
Nonostante ciò, la camera era molto accogliente e confortevole.
UUtente anonimoServire un taffo amichevole con un buon sorriso.
Facilità: bagno è grande con 2 bacini 🤗 piscina ha acqua calda con buona vista
Grande colazione con buon caffè.
UUtente anonimoRoom: spacious, clean and comfortable. Our room was on the highest floor and it was quiet. If you’re traveling with an elderly, just be cautious as the shower floor is extremely slippery. One downside is that water pressure and temperature is not very stable.
Location: situated in the heart of CBD, it’s a fairly safe area. Parking available for hotel guests and shuttle available to V&A Waterfront
Staff: Front desk and lobby staff are friendly and welcoming. Security at the hotel and parking were also very friendly and helpful. Most staff at the restaurant were not as friendly (most but still a few staff was friendly and helpful and provided great service)
Staff often forget guests’ drink orders as 2 days in a row, we did not get our tea during breakfast. I also ordered a cappuccino while waiting in front or the coffee machine however I was forgotten as well. I was better off making my own coffee.
Breakfast: They served standard American style breakfast with selection of fruits, pastries and salads. Their hashbrowns were my favourites! If only the food can be a little different everyday, we stayed there for 4 days and had the same food everyday.
Overall, we enjoyed our stay room but restaurant staffs’ service and attitude can be improved.
UUtente ospiteMolto buono, pulito e igienico, vivere al piano superiore può sfruttare la bellezza di Putin, soprattutto quando si alza presto, molto buono, molti tipi di colazione sono anche molto deliziosi, vale la pena raccomandare,
KKeyloQuesto hotel è nel centro della CBD. È più vicino a molte strutture locali e a lunga strada. Il personale dell'hotel è molto amichevole e utile. Il colazione ha una varietà di opzioni e il ristorante è aperto fino a tardi della notte e ha cucine locali e internazionali come la corda corta coreana e il rullaggio di primavera vietnamita. Il Grotto Spa è all'interno dell'hotel che consiglio molto.
LLikeAStarLa Sanbona Wildlife Reserve è una delle sue.Il nostro conducente ci ha preso da Capo Town e ci ha preso circa due ore e mezza per raggiungere la porta di Sanbona.
Dalle porte alle nostre tende di lusso, c'era un altro 90 minuti di guida in un dessert expansionario - 62.000 ettari
Abbiamo avuto la fortuna di vedere Lionesses, Cheetah, Giraffi, Hippos, Rhinos, Baboons, Elefanti, ecc. Il nostro Guida Joe era assolutamente fantastico e conosciuto
Le tende di lusso erano così spaziali, che vi collegavano direttamente alla natura con docce, jacuzzi, ecc
Il nostro pasto era fantastico, e può accogliere la maggior parte delle restrizioni alimentari.Abbiamo finito di provare sia Springbok, Kudu, Hake, Kingklip - tutte le delicazioni locali
Amore come i vini sudafricani sono stati inclusi nella nostra esperienza di board completo che ci permette di campionare Bruts, Rose e anche loro Pinotage
Abbiamo finito la serata con la star come al solito, questa volta in grado di vedere sia l'emisfero meridionale che settentrionale
NNEIL-DEVONThis stay was absolutely magnificent from arrival to departure, upgraded as we arrived at the hotel. The staff, incredible! Always doing more than asked, going out of their way to assist in making plans, arranging transport or just providing extra information.
Shout out to Claudia, who was patient and articulate. She stopped her work in order to attend to me at all times.
Shout out to Dewald, humorous, witty and exquisitely piquant. Always up for a conversation amd willing to make anything amd everything more convenient for the guests.
Rennia and Alice, ebullient and light-hearted, i felt the care and meticulous nature of their work through all they did, and the smiles they provided, thank you!
The entire staff, quite warm and accommodating! Clean room, aesthetically modern and quaint.
100% recommended, convenient location for all your needs!
UUtente ospiteIl colazione dell'hotel era molto buono. La vista era davvero ispirante. La stanza aveva un grande caffè disponibile. Il personale era super utile e amichevole. Il manager degli occhi di Brown era davvero paziente con mia nonna e davvero professionale. Il carico era un po'di problema, perché in mezzo alla notte il generatore si è spostato e Gran non poteva farlo entrare nel bagno nel buio. Per il prezzo, direi che era ragionevole, ma si possono migliorare le luci di piccolo aiuto sulle scale. La piscina è riscaldata e guarda le stelle che sono spaventose di vedere. In generale, consiglierei sicuramente questo hotel.
UUtente ospiteSo good we are staying longer!
Apart from the obvious draw of the fantastic golf course onsite the hotel and spa are a real treasure. Breakfast is to a very high standard. Rooms are spacious but the real bonus is the spa and facilities. Unlike other hotels on the garden route with high costs and limited availability the range of treatments on offer is excellent, staff work hard to fit you in and they are very reasonably priced too.
Reception staff are very helpful and ensure you are aware of all the local walks and things to do.
I’d definitely stay again…. We are already staying longer than originally planned.
Capo Occidentale: qual è la tariffa media degli hotel a 5 stelle?
Capo Occidentale: per quanto riguarda gli hotel a 5 stelle, il prezzo medio nei giorni feriali è pari a 53.263 RUB, mentre nei fine settimana (venerdì e sabato) è di 53.329 RUB.
Capo Occidentale: quali hotel a 5 stelle accettano gli animali domestici?