Hotel a 5 stelle in Prefettura di Nagano, Giappone

a good hotel with view of the snowy mountain. even though we arrived late that night, friendly staff keep out room ready and the bath tube full of hot spring water. nice breakfast as well, the 2nd morning all cars covered with snow, they have tools to help clean your windows before you go. added value.

Hotel molto decente con buoni servizi dal personale dell'hotel. Venite con onsen & spa, nonché grandi camere e bagni. Meno di 10 minuti di auto dalla stazione Karuizawa, centro sci e Prince Shopping Plaza. L'hotel offre anche servizi di autobus a vela gratuito attraverso e verso la stazione Karuizawa che sono convenientemente accessibili al centro sci (servizi di autobus a vela gratuita al di fuori della stazione Karuizawa) e alla Prince Shopping Plaza (caccia di pietra dalla stazione Karuizawa).

I stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar. Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully. Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition. Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons. Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing. Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.

Il servizio è stato in generale buono. La maggior parte del personale parla inglese e è stato molto utile.Abbiamo prenotato il loro ristorante teppanyaki, ma a causa della malattia di un membro, l'abbiamo cancellato un giorno prima. Ci fu detto che ci era stato detto che c'era un 50% di tassa che non ci era stato spiegato quando facemmo la prenotazione; dopo qualche volta, finalmente, hanno accettato di rinunciare, ma apprezzato, ma è stato un problema. L'appartamento è bello e sono stati inclusi succhi e acqua nel frigorifero. Non c'è nessuna piscina, né una palestra all'hotel. La colazione è buona con molte varietà. L'hotel offre autobus per Happo One e Hakuba 47.  

Amazing experience as always with the Fufu brand. We stayed at the Hakone one previously and thought it was one of the best hotel experiences we've ever had. Our trip to Karuizawa this time was driven by our intent to try Fufu Kyukaruizawa, and it did not disappoint one bit. From the zen interior to the most attentive and friendly staff to the never-ending dining experiences (yes, even for breakfast it was a multi course menu), we were utterly blown away by our two-night stay. The fireplace in the lobby and in our room was such a pleasant touch even though we stayed during May, our teppanyaki chef personally seeing us out to the lift and bowing until we were out of sight shows how they go above and beyond, and we really appreciated how at each interaction the staff knew and clarified our coming arrangements, ensuring our entire stay was a seamless experience. Fufu remains our favourite Japanese hotel brand. Just wish they had a loyalty program as we are looking to check off all the Fufu hotels in our lifetime.

È stato un'esperienza fantastica di soggiornare in questo hotel! Molto bella vista e il personale sono molto gentile e disposto a rispondere a molte domande. L'area esterna è molto grande che possiamo prendere biciclette con bambini. Ci sono anche bambini in campo da gioco all'aperto che possono passare tutto il giorno lì. 

Room is good but service can be improved. First of all I’m gold member but the hotel didn’t allow me to early check in when I arrived at hotel at noon time. Secondly, they charge extra for basic amenities like shower cap. Last but not least, a brand new non-opened cup noodle of mine was missing after room cleaning…

Excellent service and helpful staff, especially appreciate the pick up car services from station to hotel. Spacious room and comfortable beds. The only thing is the central heater that a bit too warm but you can open the window to regulate the temperature.

Per la prima volta, scrivere commenti, davvero cinque stelle e cinque stelle!Il paesaggio è come la pittura, il fratello maggiore del capo è molto entusiasta.Fornire un trasporto, è necessario!Passare quattro giorni felici qui.Vale la pena raccomandare

A hidden gem at Naraijuku. I stayed at room 113 which is spacious and clean. Private bath is awesome and the food is very delicious. Highly recommended!