Hotel a {{star}} a Provincia di Río Negro, ({{countryName}})

Frequento o Llao Llao há duas décadas. É um hotel de localização privilegiada e arquitetura maravilhosa o que faz dele uma experiência, no entanto, algumas medidas tomadas pela administração, não condizem com o padrão do hotel, além da falta de cuidado com a gastronomia nos restaurantes estar cada dia pior. A questão da gastronomia exige uma reformulação dos restaurantes, para voltar a oferecer aos hóspedes algo no padrão do hotel, como no passado já houve com o Los Cesares, restaurante gourmet. Hoje a melhor solução é sair do hotel para jantar nos bons Il Gabbiano e La Masia. Em relação aos cortes de custos, duas coisas me chamaram a atenção negativamente, a primeira, a diminuição dos itens disponíveis do café da manhã, que continua muito bom, mas muito abaixo do que foi em passado recente, creio que deva ter sido pós pandemia que as mudanças devem ter ocorrido. A outra questão que acho absurda é a supressão do serviço de turndown(preparação noturna dos quartos) para algumas categorias de quartos, criando uma distinção no serviço dentro do mesmo hotel, que não deveria existir. Outro ponto importante é o hotel ter pelo menos alguns taxis disponíveis para que os hospedes sem carro possam se deslocar com mais facilidade. Espero que o hotel entenda que são questões faceis de serem resolvidas, pois o mais importante que sao boas instalaçoes em um local paradisíaco e uma ótima equipe, o hotel já possui, voltem a ser como antes e a magia do local será muito maior e os pequenos detalhes deixarão os hospedes muito mais satisfeitos e com mais vontade de voltar.

I believe I was charged the VAT tax and I should not have been because I am not a citizen of Argentina and I paid with a foreign credit card. When I went to check out with Facudo Lopez, he said I had charged a cappuccino and breakfast to my room. I explained I did not have a cappuccino or breakfast. He shrugged his shoulders then removed a receipt from a piece of paper. I thought this was odd and asked to see the receipt. The receipt had my last name hand written on it but the signature was nowhere near mine. No one walking off the street and no hotel guest would know my last name and room number but Facudo Lopez would know that information. I believe Facudo Lopez was trying to charge me the expense and pocket the money for himself. Facudo Lopez proceeded to ask me questions about my travels for several more minutes, which I thought was odd. After leaving the hotel I realized I was never given a closing statement for my stay. I returned later that day and asked Facudo Lopez for a closing statement. He refused to provide me with a closing statement, I then asked to speak to a manager and Facudo Lopez said he was the manager. I returned to the hotel at around 8pm and talked to a different man at the front desk. I asked for a print out of my closing statement and he said no problem. He then typed at his computer and looked at the computer screen for a minute, he then looked around his desk, then got up and left his desk without saying a word. A few minutes later he returned to his desk and helped two customers that were standing behind me in line. After finishing helping those customers he turns to me and says he can not print out the closing statement for me. I ask him if I can look at his computer screen and he says I am not allowed to look at his computer screen. I then ask to speak to a manager and he says he is the manager. The following two days a called the hotel and asked to speak to the hotel manager. The person who answered the phone said his name was Luciano and refused to provide me with his last name, he refused to let me talk to the hotel manager and he refused to give me the name of the hotel manager on the two different days that I called the hotel. I stayed at Alma Del Lago on the nights of Feb 26 and 27 and was in room 1010. I believe I was overcharged and the front desk staff has pocketed the extra funds which is why they are refusing to give me a closing statement and refusing to let me talk to the hotel manager. Because several of the front desk staff have prevented me from talking to the hotel manager, I believe the front desk is full of crooks and scam artists who are stealing from unsuspecting hotel guests. I do not recommend staying at the Alma Del Lago Suites & Spa.

Frequento o Llao Llao há duas décadas. É um hotel de localização privilegiada e arquitetura maravilhosa o que faz dele uma experiência, no entanto, algumas medidas tomadas pela administração, não condizem com o padrão do hotel, além da falta de cuidado com a gastronomia nos restaurantes estar cada dia pior. A questão da gastronomia exige uma reformulação dos restaurantes, para voltar a oferecer aos hóspedes algo no padrão do hotel, como no passado já houve com o Los Cesares, restaurante gourmet. Hoje a melhor solução é sair do hotel para jantar nos bons Il Gabbiano e La Masia. Em relação aos cortes de custos, duas coisas me chamaram a atenção negativamente, a primeira, a diminuição dos itens disponíveis do café da manhã, que continua muito bom, mas muito abaixo do que foi em passado recente, creio que deva ter sido pós pandemia que as mudanças devem ter ocorrido. A outra questão que acho absurda é a supressão do serviço de turndown(preparação noturna dos quartos) para algumas categorias de quartos, criando uma distinção no serviço dentro do mesmo hotel, que não deveria existir. Outro ponto importante é o hotel ter pelo menos alguns taxis disponíveis para que os hospedes sem carro possam se deslocar com mais facilidade. Espero que o hotel entenda que são questões faceis de serem resolvidas, pois o mais importante que sao boas instalaçoes em um local paradisíaco e uma ótima equipe, o hotel já possui, voltem a ser como antes e a magia do local será muito maior e os pequenos detalhes deixarão os hospedes muito mais satisfeitos e com mais vontade de voltar.

I believe I was charged the VAT tax and I should not have been because I am not a citizen of Argentina and I paid with a foreign credit card. When I went to check out with Facudo Lopez, he said I had charged a cappuccino and breakfast to my room. I explained I did not have a cappuccino or breakfast. He shrugged his shoulders then removed a receipt from a piece of paper. I thought this was odd and asked to see the receipt. The receipt had my last name hand written on it but the signature was nowhere near mine. No one walking off the street and no hotel guest would know my last name and room number but Facudo Lopez would know that information. I believe Facudo Lopez was trying to charge me the expense and pocket the money for himself. Facudo Lopez proceeded to ask me questions about my travels for several more minutes, which I thought was odd. After leaving the hotel I realized I was never given a closing statement for my stay. I returned later that day and asked Facudo Lopez for a closing statement. He refused to provide me with a closing statement, I then asked to speak to a manager and Facudo Lopez said he was the manager. I returned to the hotel at around 8pm and talked to a different man at the front desk. I asked for a print out of my closing statement and he said no problem. He then typed at his computer and looked at the computer screen for a minute, he then looked around his desk, then got up and left his desk without saying a word. A few minutes later he returned to his desk and helped two customers that were standing behind me in line. After finishing helping those customers he turns to me and says he can not print out the closing statement for me. I ask him if I can look at his computer screen and he says I am not allowed to look at his computer screen. I then ask to speak to a manager and he says he is the manager. The following two days a called the hotel and asked to speak to the hotel manager. The person who answered the phone said his name was Luciano and refused to provide me with his last name, he refused to let me talk to the hotel manager and he refused to give me the name of the hotel manager on the two different days that I called the hotel. I stayed at Alma Del Lago on the nights of Feb 26 and 27 and was in room 1010. I believe I was overcharged and the front desk staff has pocketed the extra funds which is why they are refusing to give me a closing statement and refusing to let me talk to the hotel manager. Because several of the front desk staff have prevented me from talking to the hotel manager, I believe the front desk is full of crooks and scam artists who are stealing from unsuspecting hotel guests. I do not recommend staying at the Alma Del Lago Suites & Spa.

Frequento o Llao Llao há duas décadas. É um hotel de localização privilegiada e arquitetura maravilhosa o que faz dele uma experiência, no entanto, algumas medidas tomadas pela administração, não condizem com o padrão do hotel, além da falta de cuidado com a gastronomia nos restaurantes estar cada dia pior. A questão da gastronomia exige uma reformulação dos restaurantes, para voltar a oferecer aos hóspedes algo no padrão do hotel, como no passado já houve com o Los Cesares, restaurante gourmet. Hoje a melhor solução é sair do hotel para jantar nos bons Il Gabbiano e La Masia. Em relação aos cortes de custos, duas coisas me chamaram a atenção negativamente, a primeira, a diminuição dos itens disponíveis do café da manhã, que continua muito bom, mas muito abaixo do que foi em passado recente, creio que deva ter sido pós pandemia que as mudanças devem ter ocorrido. A outra questão que acho absurda é a supressão do serviço de turndown(preparação noturna dos quartos) para algumas categorias de quartos, criando uma distinção no serviço dentro do mesmo hotel, que não deveria existir. Outro ponto importante é o hotel ter pelo menos alguns taxis disponíveis para que os hospedes sem carro possam se deslocar com mais facilidade. Espero que o hotel entenda que são questões faceis de serem resolvidas, pois o mais importante que sao boas instalaçoes em um local paradisíaco e uma ótima equipe, o hotel já possui, voltem a ser como antes e a magia do local será muito maior e os pequenos detalhes deixarão os hospedes muito mais satisfeitos e com mais vontade de voltar.

I believe I was charged the VAT tax and I should not have been because I am not a citizen of Argentina and I paid with a foreign credit card. When I went to check out with Facudo Lopez, he said I had charged a cappuccino and breakfast to my room. I explained I did not have a cappuccino or breakfast. He shrugged his shoulders then removed a receipt from a piece of paper. I thought this was odd and asked to see the receipt. The receipt had my last name hand written on it but the signature was nowhere near mine. No one walking off the street and no hotel guest would know my last name and room number but Facudo Lopez would know that information. I believe Facudo Lopez was trying to charge me the expense and pocket the money for himself. Facudo Lopez proceeded to ask me questions about my travels for several more minutes, which I thought was odd. After leaving the hotel I realized I was never given a closing statement for my stay. I returned later that day and asked Facudo Lopez for a closing statement. He refused to provide me with a closing statement, I then asked to speak to a manager and Facudo Lopez said he was the manager. I returned to the hotel at around 8pm and talked to a different man at the front desk. I asked for a print out of my closing statement and he said no problem. He then typed at his computer and looked at the computer screen for a minute, he then looked around his desk, then got up and left his desk without saying a word. A few minutes later he returned to his desk and helped two customers that were standing behind me in line. After finishing helping those customers he turns to me and says he can not print out the closing statement for me. I ask him if I can look at his computer screen and he says I am not allowed to look at his computer screen. I then ask to speak to a manager and he says he is the manager. The following two days a called the hotel and asked to speak to the hotel manager. The person who answered the phone said his name was Luciano and refused to provide me with his last name, he refused to let me talk to the hotel manager and he refused to give me the name of the hotel manager on the two different days that I called the hotel. I stayed at Alma Del Lago on the nights of Feb 26 and 27 and was in room 1010. I believe I was overcharged and the front desk staff has pocketed the extra funds which is why they are refusing to give me a closing statement and refusing to let me talk to the hotel manager. Because several of the front desk staff have prevented me from talking to the hotel manager, I believe the front desk is full of crooks and scam artists who are stealing from unsuspecting hotel guests. I do not recommend staying at the Alma Del Lago Suites & Spa.