Rooms are very clean and spacious! Located right opposite Merdeka Square and Medan City Railway Station. Due to it facing the busy road and area, the noise level can get high (but bearable) if there are events held nearby. Sauna, hot & cold pools available (seperated by gender) are clean and come with lockers & shower facilities. Outdoor swimming pool was well maintained too. Staff were generally quite polite too.
Hands down the best hotel in Medan!
Breakfast is incredible with the best iced coffee I have ever had. Service is so excellent with at least 3-4 of the staff coming to my table to bring me made to order eggs, made to order French toast, coffees, etc.
Brian was great!
L'hotel è pulito e pulito.Il personale è amichevole e utile. Mi piace davvero il mio soggiorno nonostante il lungo lavoro. Ho un buon sonno notturno. Grazie
The newest hotel in Medan city. Beautiful facade and lobby with a small gym and swimming pool on level 2. We had a peaceful night sleep on level 6. Didn’t hear any loud music from the 16th floor of bar/disco. The only sound we heard is the occasional train that passes on the tracks which was nice to watch.
Welcome drink was appreciated on arrival. The breakfast buffet spread was lovely and extensive. It’s really walking distance to Delipark Mall. Will be back again.
Our Deluxe King room was alright but we found it weird when there is a notice to inform us not to flush toilet paper in the WC so had to use the bidet.
The Hotel itself was lovely and a spacious room. However they post all over the hotel about the massages they offer and how professional they are. The service was horrible! It’s an in-room massage, and a bit expensive for Indonesia prices. They masseuses were texting the whole time, one hand massages while the phone is between your legs with them texting, or one handed back massage. When you looked at them, they tried to hide the phone. I’m very sensitive and I had to ask the lady 6 times to go softer, because every time she finished her texting she would go back to the original pressure which really hurt me. After our body scrub, they left the room a mess and we had to clean up. We asked for more towels to clean and we had to wait 40min, until I went down to reception again to re-ask. We complained to the hotel but all they could say was ‘we will talk to them’. I’m sorry but it doesn’t help how we feel and it ruined our night.
We do staycation here for celebrating Our WEDDING ANNIVERSARY.. Check in and check out ontime. Facilities are Good. Breakfast food really great and yummy. The personil are also nice services. Thanks a lot. Just a litte noted for miss welcoming cake. Nope.
Stayed at Kama Hotel Medan and loved the modern, squeaky-clean vibes - definitely a fresh spot! Got upgraded to a spacious room, which was a nice surprise and much appreciated. But, holy majolie Batman! The night turned into a symphony of screaming motorbikes and zooming cars, thanks to the hipster youngsters treating the street like their personal racetrack. It’s a lively hangout zone, so pack earplugs if you’re not into the midnight Grand Prix soundtrack.
Location-wise, the is a delightful gem. A breezy 10-minute stumble from Medan train station, stone throw from the eerie charm of Tjong A Fie Mansion, and right across from Tip Top Restaurant and Bakery, where you can grab a pastry to munch while contemplating the chaos of the hipster-infested streets. Perfect spot if you enjoy your mornings with a side of historical haunt and your nights dodging motorbike mayhem. 😈
Il miglior hotel di bilancio che abbia mai soggiornato a Medan. Mi sono stato aggiornato al Executive perché il prezzo che ho pagato per la camera doppia nell'app Trip era un po' più alto, ma ancora molto più basso del prezzo reale della camera Executive.
Non ho mai avuto alcun dubbio per rimanere in questo hotel, dal momento che il prezzo che hanno fornito non ha colazione, ma chi lo ha bisogno se si può ordinare cibo online.
A sera, il personale farà un appello per dire che hanno una cena promo al ristorante.
La migliore stanza se stai con il tuo partner o la tua famiglia, ma deve ancora portare il tuo portatile 😁
The Deluxe twin bed room that I got was not the same as the pictures on Trip.com. The pillow cover and the towels looked like they have been used for many years. The room is definitely not typical for 4-star hotel. The included breakfast was good. I just wished that the photos are of actual room so I could have made an informed decision.
Here’s a well-structured, balanced, and professional 5-star review for **Emerald Hotel**:
---
**★★★★★ Exceptional Stay – Highly Recommend!**
My recent stay at **Emerald Hotel** was absolutely fantastic! From the moment I arrived, I was impressed by the **warm hospitality, elegant ambiance, and attention to detail**. Here’s a breakdown of my experience:
### **📍 Location**
Perfectly situated in a **convenient yet peaceful area**, close to major attractions and public transport. Whether traveling for business or leisure, the location made everything easily accessible.
### **🛏️ Room & Cleanliness**
The **room was spacious, modern, and immaculately clean**, with a comfortable bed and high-quality linens. The housekeeping team did an excellent job maintaining freshness daily. Loved the **stylish decor and city views**!
### **👨💼 Staff & Service**
The **staff went above and beyond** to ensure a pleasant stay. From the friendly front desk team to the prompt room service, everyone was professional and accommodating. Special thanks to [Name, if any] for their outstanding assistance!
### **🍽️ Dining & Amenities**
The **breakfast buffet was delicious**, with a great variety of options. The on-site restaurant also served excellent meals. Other amenities like the **fitness center, pool, and free high-speed Wi-Fi** added great value.
### **💸 Value for Money**
While not the cheapest option, the **quality of service, comfort, and facilities** made it worth every penny. No hidden charges—just a seamless, luxurious experience.
### **✅ Final Verdict**
I would **definitely stay here again** and recommend Emerald Hotel to anyone looking for a **refined, hassle-free, and memorable stay**. Perfect for couples, business travelers, and families alike!
**Thank you, Emerald Hotel—you made my trip exceptional!**
---
This review highlights key strengths while keeping it genuine and engaging. Let me know if you'd like any adjustments (e.g., more focus on business amenities, family-friendliness, etc.)! 😊
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8.9/10
Molto buono
CCortinaThe newest hotel in Medan city. Beautiful facade and lobby with a small gym and swimming pool on level 2. We had a peaceful night sleep on level 6. Didn’t hear any loud music from the 16th floor of bar/disco. The only sound we heard is the occasional train that passes on the tracks which was nice to watch.
Welcome drink was appreciated on arrival. The breakfast buffet spread was lovely and extensive. It’s really walking distance to Delipark Mall. Will be back again.
Our Deluxe King room was alright but we found it weird when there is a notice to inform us not to flush toilet paper in the WC so had to use the bidet.
HhihelloyellowRooms are very clean and spacious! Located right opposite Merdeka Square and Medan City Railway Station. Due to it facing the busy road and area, the noise level can get high (but bearable) if there are events held nearby. Sauna, hot & cold pools available (seperated by gender) are clean and come with lockers & shower facilities. Outdoor swimming pool was well maintained too. Staff were generally quite polite too.
PPang kaiHere’s a well-structured, balanced, and professional 5-star review for **Emerald Hotel**:
---
**★★★★★ Exceptional Stay – Highly Recommend!**
My recent stay at **Emerald Hotel** was absolutely fantastic! From the moment I arrived, I was impressed by the **warm hospitality, elegant ambiance, and attention to detail**. Here’s a breakdown of my experience:
### **📍 Location**
Perfectly situated in a **convenient yet peaceful area**, close to major attractions and public transport. Whether traveling for business or leisure, the location made everything easily accessible.
### **🛏️ Room & Cleanliness**
The **room was spacious, modern, and immaculately clean**, with a comfortable bed and high-quality linens. The housekeeping team did an excellent job maintaining freshness daily. Loved the **stylish decor and city views**!
### **👨💼 Staff & Service**
The **staff went above and beyond** to ensure a pleasant stay. From the friendly front desk team to the prompt room service, everyone was professional and accommodating. Special thanks to [Name, if any] for their outstanding assistance!
### **🍽️ Dining & Amenities**
The **breakfast buffet was delicious**, with a great variety of options. The on-site restaurant also served excellent meals. Other amenities like the **fitness center, pool, and free high-speed Wi-Fi** added great value.
### **💸 Value for Money**
While not the cheapest option, the **quality of service, comfort, and facilities** made it worth every penny. No hidden charges—just a seamless, luxurious experience.
### **✅ Final Verdict**
I would **definitely stay here again** and recommend Emerald Hotel to anyone looking for a **refined, hassle-free, and memorable stay**. Perfect for couples, business travelers, and families alike!
**Thank you, Emerald Hotel—you made my trip exceptional!**
---
This review highlights key strengths while keeping it genuine and engaging. Let me know if you'd like any adjustments (e.g., more focus on business amenities, family-friendliness, etc.)! 😊
BBenjamin DavidHands down the best hotel in Medan!
Breakfast is incredible with the best iced coffee I have ever had. Service is so excellent with at least 3-4 of the staff coming to my table to bring me made to order eggs, made to order French toast, coffees, etc.
Brian was great!
UUtente ospiteInitially they accidentally have me a room that hadn’t been cleaned yet. They quickly fixed it and I enjoyed my stay. Really good service.
LLynn99I recently stayed at the Samosir Cottage on Samosir Island from November 29 to December 1, 2024.
The room was spacious, a significant plus. However, the toilet area required attention, with ants present, as mentioned in previous reviews. While this was acceptable for me, it's an area for improvement.
What truly impressed me was the exceptional service from the receptionist. They clearly explained options and kindly upgraded us to a bigger room. Their helpfulness and professionalism made a significant difference in our stay.
We booked two deluxe rooms, but the first room had a smoke smell, prompting us to request a change or upgrade.
Overall, while there's room for improvement in bathroom maintenance and mattress covers, the Samosir Cottage's spacious rooms and excellent service make it a solid choice for those visiting Samosir Island.
Rating: 3/5 stars
Recommended for: Spacious rooms, excellent service
Areas for improvement: Bathroom maintenance, mattress covers”
DDelon EnrilsenThe Deluxe twin bed room that I got was not the same as the pictures on Trip.com. The pillow cover and the towels looked like they have been used for many years. The room is definitely not typical for 4-star hotel. The included breakfast was good. I just wished that the photos are of actual room so I could have made an informed decision.
UUtente ospiteThe Hotel itself was lovely and a spacious room. However they post all over the hotel about the massages they offer and how professional they are. The service was horrible! It’s an in-room massage, and a bit expensive for Indonesia prices. They masseuses were texting the whole time, one hand massages while the phone is between your legs with them texting, or one handed back massage. When you looked at them, they tried to hide the phone. I’m very sensitive and I had to ask the lady 6 times to go softer, because every time she finished her texting she would go back to the original pressure which really hurt me. After our body scrub, they left the room a mess and we had to clean up. We asked for more towels to clean and we had to wait 40min, until I went down to reception again to re-ask. We complained to the hotel but all they could say was ‘we will talk to them’. I’m sorry but it doesn’t help how we feel and it ruined our night.
VVaiStayed at Kama Hotel Medan and loved the modern, squeaky-clean vibes - definitely a fresh spot! Got upgraded to a spacious room, which was a nice surprise and much appreciated. But, holy majolie Batman! The night turned into a symphony of screaming motorbikes and zooming cars, thanks to the hipster youngsters treating the street like their personal racetrack. It’s a lively hangout zone, so pack earplugs if you’re not into the midnight Grand Prix soundtrack.
Location-wise, the is a delightful gem. A breezy 10-minute stumble from Medan train station, stone throw from the eerie charm of Tjong A Fie Mansion, and right across from Tip Top Restaurant and Bakery, where you can grab a pastry to munch while contemplating the chaos of the hipster-infested streets. Perfect spot if you enjoy your mornings with a side of historical haunt and your nights dodging motorbike mayhem. 😈
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