The receptionist is professional by providing facilities information. The room is far from the escalator. I need to arrive my room with 4 turns….(Maybe my room type is located there.) The room is spacious. Some stains are spotted on the linens including bed sheet cover and duvet cover. As I just stay for one night, this won’t be a big issue to me. The pillow are too high to sleep and I use a towel instead.
Plus points
Pool Is very good
Gym is very good
Smooth check in
Minus points
The Transmart mall next to hotel is deserted mall
WiFi is very bad
Breakfast maybe good for local Indonesian.. But for international travellers almost nothing is there
No vegitarian options or breads etc either
On top.. Compared to other hotels expensive
Worst part... Service.. Not sure why such a hotel asks for a deposit in cash and with paperwork.. Imagine a international traveller..
Also they will keep pestering you with calls to checkout by 12
Location strategic. Room is on smaller side and they don't provide babycrib. Cleanliness needs to be improved. But their breakfast was superb. Pool and kid playground also small. The highlight was only the breakfast
The Club room is vwry huge the bath rub is awesome ...everything is perfecto
Plus the brrakfast OMG U can find all Palembang dishes here let say kue jam 8,lupis ,buhur sumsum,pempek,lontong sumthing and the International bfast also yum
Stains exists on freshly washed bed sheets. The hotel's laundry somehow couldn't get rid of such stains leading to perception of unwashed / unchanged bedsheets
Bath towels have fermented smell like they have not been sunned / dried enough after washing
never knew the restaurant for breakfast only served indonesian food.
and just my preference i dont like the shower.
staffs are friendly and helpful, good job!
me and my family stay here for my wedding and overall is good
Good food, but room towel and bed sheet/cover were not good enough.
It will be better to change the towel and bed sheet when it tore or the color change
I stayed with my wife and 2 children (2 rooms) at the hotel. The hotel service seemed unprepared to handle the large number of guests. The breakfast room was very small and unable to accommodate guests, as well as the limited food options. We had to wait 15 minutes in front of the reception with other guests to get a seat for breakfast. Towels at the swimming pool were also unavailable. The parking area was quite spacious behind the building, but there was a lot of trash and construction debris. Otherwise, it was standard for a 4-star hotel.
Best experience of staycation in palembang so far, the staffs, service and fast response to accomodate the needs of ours. Thanks for the unforgetable experience IBIS Palembang
Wht a nice hotel, i really love this so much and hope van come back to here
Fantastico
26 recensione
9.4/10
Prezzo da
77 SAR
per night
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9.1/10
Ottimo
UUtente ospiteNovotel Palembang is easily one of the best 5-star hotels in Palembang! Its prime central location makes it a perfect base for exploring the city, with easy access to attractions and business districts.
The spacious rooms are modern and comfortable, ensuring a relaxing stay. Food lovers will be delighted—the dining options here are delicious, offering a mix of local and international flavors.
While the price point is slightly on the higher side, the quality of service, amenities, and overall experience makes it worth every penny. Highly recommended, and I’d definitely choose Novotel again on my next trip to Palembang!
Novotel Palembang adalah salah satu hotel bintang 5 terbaik di Palembang! Lokasinya strategis di pusat kota, dekat dengan tempat wisata dan pusat bisnis.
Kamarnya luas dan nyaman, cocok untuk relaksasi. Makanannya juga lezat, dengan pilihan hidangan lokal maupun internasional.
Meski harganya sedikit premium, pelayanan dan fasilitasnya sepadan dengan kualitasnya. Sangat direkomendasikan—pasti akan menginap lagi di sini kalau ke Palembang!
RRiany MutiaraThe Club room is vwry huge the bath rub is awesome ...everything is perfecto
Plus the brrakfast OMG U can find all Palembang dishes here let say kue jam 8,lupis ,buhur sumsum,pempek,lontong sumthing and the International bfast also yum
UUtente anonimoThe receptionist is professional by providing facilities information. The room is far from the escalator. I need to arrive my room with 4 turns….(Maybe my room type is located there.) The room is spacious. Some stains are spotted on the linens including bed sheet cover and duvet cover. As I just stay for one night, this won’t be a big issue to me. The pillow are too high to sleep and I use a towel instead.
PPenikmat JalananI stayed with my wife and 2 children (2 rooms) at the hotel. The hotel service seemed unprepared to handle the large number of guests. The breakfast room was very small and unable to accommodate guests, as well as the limited food options. We had to wait 15 minutes in front of the reception with other guests to get a seat for breakfast. Towels at the swimming pool were also unavailable. The parking area was quite spacious behind the building, but there was a lot of trash and construction debris. Otherwise, it was standard for a 4-star hotel.
SShuklaAlokPlus points
Pool Is very good
Gym is very good
Smooth check in
Minus points
The Transmart mall next to hotel is deserted mall
WiFi is very bad
Breakfast maybe good for local Indonesian.. But for international travellers almost nothing is there
No vegitarian options or breads etc either
On top.. Compared to other hotels expensive
Worst part... Service.. Not sure why such a hotel asks for a deposit in cash and with paperwork.. Imagine a international traveller..
Also they will keep pestering you with calls to checkout by 12
LLielyaI stayed with my children. Even though it is an old hotel, everything is still very well maintained. All staff are very friendly with greetings when meeting guests. Unfortunately the bathroom toilet does not have a bidet. And the lighting in the bathroom is very minimal. But overall I was satisfied spending the night at this hotel.
UUtente ospiteStains exists on freshly washed bed sheets. The hotel's laundry somehow couldn't get rid of such stains leading to perception of unwashed / unchanged bedsheets
Bath towels have fermented smell like they have not been sunned / dried enough after washing
UUtente anonimonever knew the restaurant for breakfast only served indonesian food.
and just my preference i dont like the shower.
staffs are friendly and helpful, good job!
me and my family stay here for my wedding and overall is good
SsellatianaI had a pleasant stay at Hotel Arista Palembang—clean rooms, plenty of breakfast choices and a strategic location in the heart of the city. Will surely come back next time! 😊
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