York: i migliori appartamenti

La gestione non è soddisfatta, anche se gli abbiamo mostrato il pagamento dell'hotel che abbiamo pagato Trip.com online, ci hanno ancora detto che dovevamo pagare un saldo di un giorno completo fuori dal nostro soggiorno di 2 giorni. Abbiamo anche pagato un canone per 2 ore di check-in tardivo, buffet per colazione e tasse di parcheggio separatamente, il buffet è assolutamente fuori dalla nostra immaginazione. Ma in generale, l'hotel è nuovo e pulito, la posizione è molto conveniente.

Stayed for a night in February with my wife, 10 year old son and 8 year old daughter. Definitely a 4* star plus apartment but on checking out in a heavy rainstorm, reception would only look after our luggage pre train at £3 an item including my kids school rucksacks for their day trip i.e. not just the big suitcases! Reasoning by reception staff that this was at managers discretion and they were not a hotel. This rang as hollow as the York Minister’s bells, was not dealt with particularly courteously and meant our last interaction with the staff and lasting impression was one of annoyance at the financial opportunism. Appreciate you can’t buy a coffee for £3 these days but it’s the principle! Still lots of pros to staying here 1) fantastic location a stone’s throw from Minster 2) lot of space for the 4 of us 3) modern amenities inc good shower 4) well insulated and warm with modern heating system 5) old sloping floor does give it a quirky charm. Cons- sloping foor and average bed mattress does make you feel like you might roll out of bed at any moment.

Awful stay, sleep deprived because we had a faulty fire alarm screaming alarms into our ears and the last night and following day were completely ruined for us negating the whole point of a short two day city break. Fire alarm was faulty and repeatedly went off during the night, screeching into your ears starting at 10 pm, if that doesn’t sound like fun to you, avoid, especially as the issue wasn’t fixed when we left. Alarm issues started on Sunday morning but didn't seem to be passed onto staff on Sunday evening and were not dealt with or forwarded. Fire alarm went off on Sunday night at 10pm which should have registered a major issue but rather than deal with it, roomzzz just left it. I rang the member of staff on duty and told him it needed silencing due to him saying it was a faulty sensor and i informed him it had gone off before that day of which he was not aware. He simply wasn't trained to do it or trained in escalation and simply left it, having already disturbed everyone at 10pm on a Sunday night which is ultimately managements fault for not making sure staff understood what to do in emergency situations. Faulty alarm then predictably woke everybody up at 2am which i told the member of staff the first time we didn’t want to be woken up again, then at half 2 and then it went off again a few times when the staff member finally decided to get the manager out of bed, which should have happened when the issue first appeared on Sunday morning or at the very least sorted at 10pm when it went off at 10pm Sunday evening. To top it off it went off again Monday morning at 11am. The Manager was nice but full of the usual excuses which i just were not buying, she said it could have been handled better but it was handled at all, it was amateur at roomzzz York. Its likely still faulty as i type this due to the alarm company clearly not being called out. She said there was not a lot that could be done because it’s the fire alarm which is just…a lie, the zone or faulty sensor should have been isolated on the system. Again lack of knowledge on what to do from management. To top it off we had someone hammering away on Monday morning at 11 am, clearly nobody communicates who is in what rooms. Other than that the stay was standard though not to the quality we had when we visited the Chester roomzzz aparthotel. TV was faulty when we booked in which was a minor inconvenience but nothing compared to having screeching faulty fire alarms shocking you out of bed. Awful experience and we rushed home due to been knackered because my partner couldn’t get back to sleep, rather than enjoying the day out in York.