Hotel a {{star}} a Michigan, ({{countryName}})

It's really excellent

Le camere sono pulite, belle e spaziose, ma la porta aveva un vuoto d'aria. Forse dovrebbero farlo riparare. In generale è un bel posto per soggiornare e il personale è stato molto utile. Il motel ha posti per mangiare vicino, stazioni di gas. Mangiate al MCD, al Denny's o altrove intorno al motel.

Facility was very clean and smelled good. The front desk ladies were quick and very communicative. The room was clean, nice and spacious even for a solo traveler. The view I had of the lake was beautiful. I definitely would recommend this place and will be staying there more when I come up for trips

Grande servizio clienti. Vicino alle autostrade e agli shopping. Vicino ai ristoranti. La mia famiglia godeva il soggiorno, e la piscina era molto pulita, che è un dovere per me.

Buona per il prezzo pagato. Era consentito di controllare in un po 'di tempo. Camera migliore del tetto rosso. Gli asciugamani potrebbero essere più nuovi. Le lastre da letto, coperte di poltrona potrebbero essere ferrosi. Pulizia più profonda della camera da bagno sarebbe grande. Internet non funzionava bene. Il parcheggio ha bisogno di pulizia. Buon hotel per la zona di Detroit.

DON’T stay at this hotel!!!! Filthy, beds are low and hard as a brick. Bathtubs and sinks are stained. Microwave was dirty. I was switched to another room that wasn’t much better. No lightbulbs in the lamps. The bathroom sink was stopped up and the bathroom door wouldn’t close.The crank to the window was broken and sticking out in a dangerous way. The hallways were dirty, the trash was full EVERYWhERE! There is a mandatory cash deposit that you are not made aware of until check in. I would never ever ever stay here again and neither should you.

We stayed overnight on January, 6/23 in Room 203 at the Holiday Inn Express- Detroit Metro Airport 7680 Merriman Road Romulus, MI 48174 Upon entering our room we noticed a soiled cleaning cloth on the floor in the bathroom. We also noticed the sink did not drain properly, there were no glasses for water and the TV and Remote did not work properly. The remote did not control the TV and the TV audio and video kept pausing repeatedly making it impossible to watch anything. We called down to the front desk, but the girl was busy with check-ins, and said she would come up later. She did not come up but we assumed she had either just been too busy or forgotten, which is understandable. The USB ports to charge our phones underneath the TV did not work as they were too loose and the cords kept falling out. I also was never asked if I was an IHG Member upon check-in or check-out, and received no points for my stay. This is just a personal preference, but one other thing we didn’t care for were the toiletries not being individual samples as it seems unsanitary because of COVID. I reached out to IHG on Twitter on January 7 and received a response right away. They reached out to the Hotel Manager to investigate and said I would hear from her. I received an email from the Hotel Manager January 10 stating she knew nothing about my concerns, so I forwarded her a list of issues we experienced. Finally, on Monday, January 16 after receiving no response from the Manager, I called the Hotel and asked for the Manger, who maintains she did not receive my email, which was a direct reply to hers. She offered me 8000 points, which I did not receive. This Hotel stay was the first night of our 2 week vacation. The first since COVID. I am not impressed by the apparent disregard for patrons by the Hotel Management. January 18, twelve days after our stay, and there was still no resolution, which is completely unacceptable Customer Service. No one should have had to deal with this while vacationing. Just to follow up, IHG Twitter added 10,000 points to my account, and I received 1,468 points for the stay. It appears 5,000 points were added as well, from the Hotel Management? Unsure? I do not enjoy leaving a bad review but also do not appreciate having concerns/issues seemingly dismissed as unimportant, and for that reason alone we WILL NOT be staying in this location again. P.S. I was unable to upload any pictures as the site will not work.

Very nice place so friendly staff Clean and nice room air conditioning very good very reasonable prices at the snack shop No front desk employee supper nice we arrived so late at night front desk was very nice made the check in very fast and easy we were so tired from driving 10 hours Morning breakfast if I remember right Suzan was also so friendly and helpful decent breakfast Overall very good place to go for the price

Grande servizio clienti. Vicino alle autostrade e agli shopping. Vicino ai ristoranti. La mia famiglia godeva il soggiorno, e la piscina era molto pulita, che è un dovere per me.

Buona per il prezzo pagato. Era consentito di controllare in un po 'di tempo. Camera migliore del tetto rosso. Gli asciugamani potrebbero essere più nuovi. Le lastre da letto, coperte di poltrona potrebbero essere ferrosi. Pulizia più profonda della camera da bagno sarebbe grande. Internet non funzionava bene. Il parcheggio ha bisogno di pulizia. Buon hotel per la zona di Detroit.

DON’T stay at this hotel!!!! Filthy, beds are low and hard as a brick. Bathtubs and sinks are stained. Microwave was dirty. I was switched to another room that wasn’t much better. No lightbulbs in the lamps. The bathroom sink was stopped up and the bathroom door wouldn’t close.The crank to the window was broken and sticking out in a dangerous way. The hallways were dirty, the trash was full EVERYWhERE! There is a mandatory cash deposit that you are not made aware of until check in. I would never ever ever stay here again and neither should you.

We stayed overnight on January, 6/23 in Room 203 at the Holiday Inn Express- Detroit Metro Airport 7680 Merriman Road Romulus, MI 48174 Upon entering our room we noticed a soiled cleaning cloth on the floor in the bathroom. We also noticed the sink did not drain properly, there were no glasses for water and the TV and Remote did not work properly. The remote did not control the TV and the TV audio and video kept pausing repeatedly making it impossible to watch anything. We called down to the front desk, but the girl was busy with check-ins, and said she would come up later. She did not come up but we assumed she had either just been too busy or forgotten, which is understandable. The USB ports to charge our phones underneath the TV did not work as they were too loose and the cords kept falling out. I also was never asked if I was an IHG Member upon check-in or check-out, and received no points for my stay. This is just a personal preference, but one other thing we didn’t care for were the toiletries not being individual samples as it seems unsanitary because of COVID. I reached out to IHG on Twitter on January 7 and received a response right away. They reached out to the Hotel Manager to investigate and said I would hear from her. I received an email from the Hotel Manager January 10 stating she knew nothing about my concerns, so I forwarded her a list of issues we experienced. Finally, on Monday, January 16 after receiving no response from the Manager, I called the Hotel and asked for the Manger, who maintains she did not receive my email, which was a direct reply to hers. She offered me 8000 points, which I did not receive. This Hotel stay was the first night of our 2 week vacation. The first since COVID. I am not impressed by the apparent disregard for patrons by the Hotel Management. January 18, twelve days after our stay, and there was still no resolution, which is completely unacceptable Customer Service. No one should have had to deal with this while vacationing. Just to follow up, IHG Twitter added 10,000 points to my account, and I received 1,468 points for the stay. It appears 5,000 points were added as well, from the Hotel Management? Unsure? I do not enjoy leaving a bad review but also do not appreciate having concerns/issues seemingly dismissed as unimportant, and for that reason alone we WILL NOT be staying in this location again. P.S. I was unable to upload any pictures as the site will not work.

Very nice place so friendly staff Clean and nice room air conditioning very good very reasonable prices at the snack shop No front desk employee supper nice we arrived so late at night front desk was very nice made the check in very fast and easy we were so tired from driving 10 hours Morning breakfast if I remember right Suzan was also so friendly and helpful decent breakfast Overall very good place to go for the price

Nice one night stay over after a long flight. Prompt courteous check in process, clean room, restaurants nearby made for a nice experience. This is an airport budget option hotel. Therefore, you won't get a shoe shine or valet service. However, for a night's rest it was just fine.

I usually like staying here because of the location, breakfast and ability to use the digital key from my phone. I usually stay here several times a year in the same room in the back of the hotel due to convenience, but this time there were a couple of issues. I always get a digital key so I can limit my interactions with others and often because I fly in really late and like to go straight to my room. Unfortunately, this time the digital key did not work on the outside door and this was very disappointing, considering I arrived at about 2 AM with all my luggage in tow. Luckily someone was going in at the same time so I was able to go in with her and the digital key worked fine on my room door. The second day though the same thing happened as I arrived about 10 pm and again, luckily someone was coming out so I was able to go to my room that’s night. By it being late both nights I just reported this to the front desk to get a regular key for the outside door and also to inform them that remote entry is not working with a digital key and they should have someone fix this for those that have rooms at the back of the hotel. I also had problems with my sink clogging and draining really slow. I reported this to the front desk and asked for maintenance, but they never came to fix it. The toilet is also still loose and needs to be fixed (this was also an issue when I came in October and it looks like no one has fixed this either). lastly I was staying for five days so on day 3, I asked for the bathroom to be refreshed and had to call a second time after waiting about 3-4 hours to have someone come. They were nice, but unfortunately I was again disappointed when I took a shower and there was still no body wash available. I don’t know what is going on at this location, but they really need to get it together.

This is a newer hotel, and Brenda the manager is hands on in keeping it well-maintained and well-staffed. She went out of her way to make our stay perfect. No request was too big or too small for Sam at the front desk. Sam is professional and provides the kind of service you would expect at a Four Seasons. The pool was clean and heated, the rooms were modern with comfortable beds, the gym was fully equipped, and the breakfast buffet was fantastic with a pancake machine and choices for everyone. Our group was impressed by what this hotel delivered for a reasonable price.

La stanza è pulita e spaziosa, e c'è una navetta, ma è il punto uno e l'altro che non ricordo.

It's really excellent

If you are looking for a location with the customer in mind, this isn't the place. My husband had business in Michigan and the company booked us at this site. I tagged along for some time away. The facility is clean, but the service is lacking. We needed a late checkout on the final day we were there as his meeting didn't end until the same time as check out. I wanted to be able to stay in the room and load the truck when he got back...we only needed an extra hour. I started calling the hotel two days before we'd arrive to see about the late check out. I was told I had to call back the next day as there was no one there to authorize it that day. So I called the next day only to be told they couldn't do late check-outs until the morning of departure. What? That is crazy. We needed to know before then as the check-out time determined when we'd have to load the vehicle and if I'd have a place to wait for him. We checked every day to see about the check-out time only to be told they couldn't tell us anything. The day before we were to leave, the desk clerk told us we should be able to arrange a late check-out that evening. When we came back from dinner, we asked about the check-out again. This time, the desk clerk, who was lounging in the chairs in the lobby, told us we couldn't do a late check-out until the next day and she didn't know why the earlier clerk would have told us we could do it the evening before. So I called the front desk at 12:15 a.m. to request the late check-out and was politely told it would be no problem and it was arranged immediately. Give me a break. I can't believe they couldn't do a late check-out earlier in the week. The company hosting the meetings my husband went to told him they'd had the same issue with the hotel in the past when they requested late check-outs for spouses attending with their spouse. In addition, in-room amenities are missing. No coffee maker is available nor is there one you can get from the front desk. They keep carafes of coffee and ”hot” water in the lobby. The water was lukewarm at best and the coffee was the worst I've ever had. It looked and tasted as if it had been sitting in the carafe since the day before. No closet to hang clothes in the room nor drawers to put anything in. They have storage under the bed and some pegs on the wall to hang things as well as hangars above the refrigerator that are too short to put much on. Our bathroom door wouldn't stay open so we had to block it open with the Kleenex holder. The small working area is next to the register for the heating/cooling so either warm or cold air blows on you while you are working. We saw very few guests staying at this location. Maybe if they kept their customers in mind, they would have more business. I hope my husband's company picks a different location for future stays.

Questo è il mio nuovo hotel preferito in ogni città che vado per affari. Le camere hanno tutto quello che ti serve. Le camere sono nuove e perfettamente pulite. Le letti sono super comodi.

Staff are friendly and kind, but room is little dirty… The coffee maker covered with dust, bed sheets is wrinkled, shower wall was not cleaned, less bath tissue and noisy refrigerator…. The pool area, a family was using the all tables, kids are screaming, children were running hallway middle of night…. I will never go back there…

When I went to check in the agent told me that I would need to leave a 25 dollar cash deposit as they don't accept credit card deposits. I told her I didn't have 25 dollars as I don't usually carry cash as it is 2022 and pretty much everyone pays with credit card. She called the Manager and he was ok not leaving the cash deposit because I was assigned one of the 'older' rooms. At that point I said, well i'm not really liking being assigned an 'older' room because that probably means dirty and gross. She said no, it was clean just had older furnishings. So I reluctantly accepted this and went to the room. Well to no shock, it was well not just old, but pretty gross. Flies and insects flying all over especially in the bathroom and there was a dead insect on the bed. The room smelled a mix of cleaning solution and stale smoke. I checked the mattress and boxspring and although now bed bugs I could see, they were very dirty and definitely signs of previous infestations. The bathroom had holes in the walls and god knows what lurked inside. So I went to the front desk and they switched my room after I complained. It was slightly better and I guess a refreshed room but still in an overall bad state. The Staff were nice enough.. I have come to expect little from the Motel 6 brand as a whole and this motel basically reflects the company - a motel brand that is only slightly cheaper than other budget options, but with a consistently poor number of dated properties that are falling apart and dirty, more so than the others. This experience and another with the brand just turned me off it completely. Their Customer Service is poor. The staff are generally friendly, but there is little they can do because they don't get the support of Management to provide a good Customer Service experience. Motel 6 brand needs new leadership at the top - its as dated as its properties.

Mi piace questo hotel. Mi piace stare qui per lavorare. E' solo fantastico che possa essere un pulizia di Lil, ma ancora di più ama la vibe.

Molto pulito e amichevole. È stato un buon soggiorno. È stato un luogo confortevole e tranquillo.

Molto bello, tranne per una sola esperienza.

Non aspettare niente di folle, ma vedo questo posto come un luogo per riposare e andare per la maggior parte. In generale, le camere erano molto pulite e grandi per quello che ho avuto e direi che è un buon lavoro, ma vorrei che fosse un po'piu' economico per alcuni aspetti.

It's really excellent

nice and new hotel, quiet location, I've saved it and would come again if around ther

Everything was wonderful, except the bed. The mattress was very uncomfortable, and the only 2 pillows were flat.

Siamo una famiglia militare che ha viaggiato a casa per le vacanze. Avevamo due camere. Uno doveva essere cambiato tre volte. Le finestre e le porte erano entrambe rotte e siamo arrivati dopo le 10 di quella notte. Il bagno non funzionava, la televisione non funzionava, le foglie erano sporche, il telaio era sporco. Il bagno non funzionava. E l'altra stanza doveva essere cambiata due volte. Le pareti erano molto sottili. Le camere sono molto usate. C'era un odore costante di ****** e c'era un rumore molto forte con le persone che saltano, camminano e parlano tutto il giorno e la notte; ci fermiamo perché mi aspettavo troppo tardi per prenotare un posto che era amico e tutto era pieno. La prima notte in cui eravamo li', l'uomo al tavolo era molto bello. Nelle prossime due notti, siamo entrati alle cinque perché avevamo qualcosa che non va con la famiglia. Dovremmo controllare, ma dovremmo dormire. Mi sono andato a parlare con chi ho scoperto che era il manager o il GM, e ha detto che i miei cani erano stati a barbear tutta la notte, (che solo se qualcuno è alla porta o cerca di entrare), e mi ha detto che non potevamo restare, che era bene con me. Ma era estremamente rude per nessun motivo. Ho parlato con il ragazzo al dipartimento quando abbiamo controllato il giorno dopo e mi ha detto che è sempre così. Non consiglierei ai miei compagni militari di visitare mai questo hotel. Non finché non lo aggiornano e cambiano le cose, numero uno, cambiando il GM. Buon giorno!

I had high hopes for Tru by Hilton at Sterling Heights because the location was ideal and I had family in Sterling Heights I wanted to visit. Sadly, the experience quickly went downhill when I checked in. Is hospitality a thing of the past? Shouldn't all Hiltons aspire to the same level of hospitality? Never mind that I wasn't greeted as a loyal customer as some of us expect when we check into any Hilton establishment. I mean a smile or a simple word like ”Welcome” really isn't too much to ask. If you're working in a hotel, that should just be a given. Are hotel workers no longer trained in the most basic level of hotel hospitality? Shame on the house of Hilton for not recognizing these most basic things. Never mind that a basic continental breakfast for Diamond members or Gold members was not made available. Never mind that I had to be sent driving across the highway to Bob Evans because breakfast was not an option unless you wanted to shell out $15 for breakfast at a place that's not even a three star hotel. My own damn fault for not doing my research and reading all these scathing reviews on this one location alone in Tripadvisor. Just because Tru by Hilton is meant for the budget conscious traveler doesn't mean that your staff have license to be unfriendly and not treat loyal customers with the same common courtesy that any weary traveler deserves. If Hilton corporate people are reading this, please, please give the staff at Tru by Hilton at Sterling Heights some basic training in common courtesy. My experience at this establishment makes me question whether I should remain a Hilton Honors member.