Since, i wasn't reserve this hotel as i didn't have good preparation. I changed hotel in Sudden. This was a chance to make me experience waht a good hotel.
Le Festa has a very good location to have the best view and had good facilities to meet my expectations. The most impressed staff should be in the concierge ”Kieu” (hope the spelling correct).
We met him three day two night. We arrived earlier than standard check-in time, so we took the drinks and snacks and approached Concierge to get some information about sunset town. Our reservation including Kiss the sea package, he explained to us not necessarily to make face scan immediately as Tuesday.
On Wednesday morning, we approached Concierge again to complete the face scan for kiss the sea and he also recommended us the package for cable car with theme park.
On the departure day, he also assisted us before Grab to airport.
In south area, we didn't have much planning than middle and north, so we spent much time in hotel gym and pool. We also took the option to have buffet dinner in hotel as receptionist introduced the membership programme to have dining discount. That's the fully relax time for us and completed one of bucket list.
Hotel nei pressi di Dương Tơ,Phu Quoc Island93.9% dei visitatori sceglie questa zona
VVickycnk2025.04.22
We enjoyed very much our 7 nights stay at Pullman, the pool is nice and big, however the floor is very slippery at the kids splash area, it would be important to fix that for safety. Our room is decent, clean, the only thing I would suggest is to replace the hair conditioner with different brand.
Breakfast is the best, lots of options and tasty. We also had a lovely dinner at Mad Cow, View was incredible and the food was very good! They also have foam party at the pool few days a week around 4pm, the kids had so much fun!
Pullman Hotel is near the airport, and easy to get to the south side attraction, such as sunset town, cable car etc. We will definitely go back to Pullman again.
Prima di tutto il cibo in servizio in camera è molto cattiva e troppo costoso. Sono malato e dovevamo usarlo, ma preferivo rimanere fame allora. Non abbastanza letti solari sulla spiaggia: dovresti andare alla spiaggia non più tardi otto ore per ottenere un divano. Solo una persona parla buona lingua alla reception e è davvero utile e bello con il nome Felix. Gli altri ti danno informazioni sbagliate e il loro inglese è difficile da capire. Durante la mattina, si docciano l'erba e si odora con un bagno septico.
La colazione è buona e la posizione è perfetta.La spiaggia stessa è probabilmente la migliore a Phu Qu Ok
Hotel nei pressi di Dương Tơ,Phu Quoc Island93.9% dei visitatori sceglie questa zona
OOrez Tsang2025.05.30
This was a celebration trip for us. We didn't mention since pre-arrival. We were being ”WOW”.
We got hotel message after reservation about transportation and we reserved two seat for hotel shuttle. However, it was rain and we didn't realise to go other entrance. We missed the transportation and took Grab. It was just a little incident and i reported the staff when we approached front desk and didn't want the staff keep waiting. It wasn't task failure.
As evening time, we got simple refresh and hotel tour. Then, we went out for dinner. The night view in the room was beautiful garden.
I liked the facilities of GYM and pool that was my first filter to seek this hotel. The Palm Kitchen staffs were good to make us and good morning for our vacation. The food items were also variety.
After the day trip to north area, we saw a cake for my wife's birthday. It was surprised. However, it was attracted ants coming. For this point, may use food cover to prevent. We didn't want to waste the amenities even we can't use. We took the photos and appreciated hotel's welcome and preparations. Then, called the call centre to clear the ants. The staff had prompt action. We received the message from hotel about ”WOW” service🫰.
Upon departure, they tried to let us wait for their room check. They were not make me feel focus on minibar charges as i overheard ”Nothing leave in room”. Many travellers left ”lost and found” as rush. This was a good service.
The location was good as close the airport, the peak and next to Versalles.
Thank you the team make me ”Happy wife, happy life”.
Hotel nei pressi di Dương Tơ,Phu Quoc Island93.9% dei visitatori sceglie questa zona
UUtente anonimo2024.03.03
L'isola di Phu Quoc è stata divisa in due hotel per quattro giorni. Ho scelto il Novotel a sud perché era convenientemente vicino alla funivia di Xianghai. Questa funivia dovrebbe essere considerata l'esperienza più utile dell'isola di Phu Quoc biglietto della funivia e parco acquatico in totale 180, il che è molto conveniente Sulla via del ritorno Sono andato alla prigione dell'isola di Phu Quoc e ho fatto un giro. L'hotel è abbastanza grande, ci si può divertire nelle due piscine davanti e dietro e il tramonto è bellissimo. La sera abbiamo prenotato una pesca notturna alle seppie in mare, il che è davvero unico~
Hotel nei pressi di Dương Tơ,Phu Quoc Island93.9% dei visitatori sceglie questa zona
JJulia Kr2024.12.30
It was amazing. Stylish hotel with wonderful service, breakfasts we delicious, thank you for yoga classes and afternoon tea.
The only issue I faced were rackets for table tennis as its surface is broken and it impossible to play normally with them.
But it’s a minor.
Thank you very much for our existing experience in your hotel!
I enjoyed my time in Mövenpick hotel. Beautiful territory, amazing beach and clean seawater.
I like chicken liver on breakfast and coffee which they made was good.
Also was nice to have some yoga classes at morning, really gave more power for the day.
But also I want to mention some disadvantages which I hope management can change in future.
The place for bread in the breakfast didn’t have towel for carting bread, so if guests wanted to cut bread they used there hands to touch the bread!!!! It’s totally not normal for any hotel, and can bring more bacteria!!!!!
Moreover I think should add salmon for breakfast. Kitchen makes Benedict eggs only with bacon , and no choice for people who doesn’t eat pork. Was a kinda sad about that.
We was living in the second building, to go to beach need to wait for the car and something need to spend 5-10 min on waiting, could be nice to manage it better to not make guest wait for a long time.
In conclusion, I would like to come back again but to the first building not second building!
KS mới được thiết kế lại nên sạch sẽ, trang thiết bị mới, vị trí thuận tiện vì gần chùa Bà và phía sau có view sông nên đẹp và mát mẻ. Ăn sáng được đa dạng món. Duy chỉ có 1 điều nhỏ là phòng vệ sinh diện tích hơi nhỏ và đường thoát nước hơi chậm
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4 recensione
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9.1/10
Ottimo
EEvgeniya_MalPrima di tutto il cibo in servizio in camera è molto cattiva e troppo costoso. Sono malato e dovevamo usarlo, ma preferivo rimanere fame allora. Non abbastanza letti solari sulla spiaggia: dovresti andare alla spiaggia non più tardi otto ore per ottenere un divano. Solo una persona parla buona lingua alla reception e è davvero utile e bello con il nome Felix. Gli altri ti danno informazioni sbagliate e il loro inglese è difficile da capire. Durante la mattina, si docciano l'erba e si odora con un bagno septico.
La colazione è buona e la posizione è perfetta.La spiaggia stessa è probabilmente la migliore a Phu Qu Ok
UUtente ospiteL'hotel più soddisfacente di questo viaggio è la Golden Week del Primo Maggio. Il prezzo di una camera doppia non è aumentato di molto (più di 500 yuan). Puoi inviare un'e-mail all'hotel in anticipo per fissare un appuntamento per il ritiro. Appena scesi dall'aereo potrete vedere il marchio delle conchiglie. Dopo il check-in la reception vi ricorderà di registrarvi. Il trasferimento del volo di ritorno è gratuito. La piscina ha una buona qualità dell'acqua e non c'è molta gente a pochi minuti a piedi dal mercato notturno Ci sono molti buoni centri benessere e ristoranti nella zona circostante La cosa migliore è lasciare l'hotel al bus navetta il giorno prima della partenza. L'ordine ti verrà inviato all'orario previsto Poiché il volo era di mattina presto, la camera forniva anche un servizio di sveglia e veniva fornita una colazione gratuita (una grande quantità di pane, sandwich, acqua e frutta). La colazione in camera viene solitamente pagata fino alle 5 del mattino. anche se hai voglia di uno spuntino a tarda notte. Tutto sommato è stato un viaggio soddisfacente.
UUtente ospite”Our stay at Sailing Club Phu Quoc was absolutely fantastic! The resort had a perfect mix of luxury and relaxation, with stunning views and well-maintained facilities. The staff were incredibly friendly and attentive, making our family trip even more memorable. The food was delicious, and the ambiance of the entire property was serene and inviting. Highly recommend this resort for anyone looking for a wonderful getaway in Phu Quoc!”
UUtente ospiteThe resort has alot of potential with an exclusive beach, swimming pool and eloquent rooms (some with great views). Breakfasts are great. The manager was good and takes pride in the resort, however when he was not around in the afternoons and evenings service was rare and hard to find. You have to actively go look for restaurant staff to place an order or pay. The restaurant could be alot more profitable if staff actively removed plates and asked clients if they could get them anything e.g dessert, drinks. They charge a service fee, but with little service.
It advertises a gym, but equipment is in disrepair, they should not advertise facilities which are not functional.
There is not much around the resort in terms of restaurants, bars and shops. It is also not an easy location to get to, but yet we found the reception unhelpful in getting transport.
All in all the resort could be great, but service needs to be improved.
Aalexismac10La stanza era spaziosa e pulita. Buono servizio in generale, la maggior parte del personale comprendeva e parlava un po'di inglese. Poche piscine intorno all'hotel. C'era un mercato notturno e alcuni negozi all'opuscolo dell'hotel.
La colazione era buona, hanno anche una stazione di pho e ban mi!
CCurious Ape1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent”
2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox
3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office
4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then
5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge)
6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower
JJulia KrIt was amazing. Stylish hotel with wonderful service, breakfasts we delicious, thank you for yoga classes and afternoon tea.
The only issue I faced were rackets for table tennis as its surface is broken and it impossible to play normally with them.
But it’s a minor.
Thank you very much for our existing experience in your hotel!
JJune Yoon YiI visited here for the second time. Although the transportation is uncomfortable, I wanted to relax in a spacious villa in a quiet area. In particular, the staff were friendly, and they seem to be carefully selected, educated, and treated. In particular, the desk staff was friendly, and it was easy to communicate in English. (Many of the five-star hotels in Phu Quoc have difficulty in communicating with desk staff in English) This is not a fancy and noisy place. Rather, it is a place of quiet peace that is practical and classy. Everything is going accordingly. There are not many types of dishes at breakfast, but the quality is good. Both of the spa and restaurant service are cost-effective. The beach and pool are small but practical, cozy, elagant, and well managed. The resort buildings and interiors are also small and old, but I could feel the soul of the architect.
MMing Yiu AndrewLovely Stay, But Some Improvements Needed
We stayed at a villa with our family and had a generally good experience. The villa itself was very spacious, which was perfect for accommodating our group comfortably. However, it’s worth noting that the property felt a bit old and could benefit from some updates to make it feel more modern and fresh.
In terms of value for money, it was okay—. The pricing was fair for the space we got.
The hotel staff were very nice and tried their best to be helpful, which we truly appreciated. However, a challenge we encountered was the language barrier. Many of the staff couldn’t speak even basic English, which made communication difficult at times. Despite this, they were always friendly and eager to assist however they could.
Overall, it was a pleasant stay, but there’s definitely room for improvement in both the villa’s condition and the staff’s language skills.
UUtente ospiteloved their property with all trees and flowers + cute pool and beach in front, wooden house and stone bath tub.
but the service was kinda slow. There was a long wait at the reception to get response from them when I had trouble and complain about it. communication did not go smoothly, many local staff don’t speak english, plus food does not tasty at all include breakfast and hotel restaurant for the dinner. not many option for vegetarian.
prepare repellent at night, if you wanna sit at the terrace or open area at the restaurant.
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