Filippine: hotel con spa nella provincia di Regione Capitale Nazionale

Overall it was a pleasant experience but for a young couple like ourselves some of the rules seemed like something set in the 1950 with 1950 Fashion 🤣, women are allowed slippers but not men, men can’t show arms 🤣 you’re not allowed to wear formal vest with a modern take on a formal attire but you can come wearing your Pj’s, all these strange rules just to have dinner lol, but good for taking pictures but for the price it’s not worth it, if you want to take pictures you are allowed to just come in from the streets anyway, there are much better hotels for this price the staff are polite but if you have a problem nobody can solve it. The common rooms are beautiful but the hotel rooms don’t reflect that. The staff are very polite.

Abbiamo avuto un soggiorno molto piacevole a Lub d Manila Makati. La stanza era pulita, comoda e ben organizzata per il nostro breve viaggio. La qualità del letto era davvero grande. La matita e le mutandine erano morbide, che ci hanno dato un sonno tranquillo e tranquillo. Il mini frigorifero in camera era molto conveniente per tenere le nostre bevande fredde, e forniva anche acqua potabile pulita, che era molto utile. Il bagno era senza spot e l'acqua calda nel doccia funzionava perfettamente con una buona pressione idrica ogni volta, e in generale era una grande esperienza con un completo equipaggiamento di base.

L'hotel è abbastanza lussuoso e il personale gentilissimo, fa di tutto per farti avere una bella esperienza. Le camere sono molto grandi e spaziose ma necessitano di un po' di restauro.

I cannot count how many times we checked in to kingsford. This is our go to hotel. Whenever we feel the want to relax we book our stay here.People and service here are superb. They also respond quickly to emails. I just wish they have this loyalty card for us who frequently book a stay here.

Era igienico e molto confortevole! La sicurezza era eccellente; non si poteva entrare senza passare attraverso un controllo di persona e un controllo delle borse.

★★★★★ Grande soggiorno all'Hotel H2O! La stanza era pulita e ben mantenuta, e mia figlia si è davvero divertita con tutto il nostro soggiorno. Il personale era molto utile e accogliente. Questo viaggio di compleanno era molto memorabile per noi, e speriamo di tornare presto!

Buona permanenza in generale. Il personale era amichevole, e la camera era comoda. La custodia della casa potrebbe essere un po' più approfondita, ma non ha influito significativamente sulla nostra esperienza.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

I traveled to the Philippines to visit relatives. It was my mother's birthday, so we stayed in Manila. Whenever I stayed in Manila, I always stayed at the Philippine Plaza, but as soon as I found out it had closed, I started looking for a hotel. My requirements were that it be located on Roxas Boulevard, have good access to the airport and tourist attractions, and have good security. After searching and reading reviews, I decided that this hotel was ideal. I arrived early in the morning by overnight bus, but they kindly allowed me to leave my luggage before check-in and go out for breakfast. They also made arrangements to ensure a smooth check-in. I had mentioned in advance that it was my mother's birthday, and unexpectedly, a lovely birthday cake was waiting in our room. The room was clean, and the front desk staff provided wonderful service with smiles before, during, and after check-in. However, I was disappointed by the manners and attitude of some guests. Dogs were roaming freely in the restaurant and near the front desk (the website I checked said that pets were not allowed, but the hotel actually allowed them). There were also people walking down the corridors soaking wet. The most shocking thing was that, although we know it was our mistake, my mother's coat, which she had left near the front desk, went missing. It was an expensive coat that she cherished. My mother, myself, and everyone traveling with us remembered losing the coat at the hotel, so we checked with the staff multiple times, but it couldn't be found. It was almost certainly stolen inside the hotel. I don't know if they checked the security camera footage. I have stayed at famous hotels in the Philippines, such as the Philippine Plaza and the Manila Hotel, and five-star hotels in various countries, but frankly speaking, this is not a five-star hotel. Putting aside the manners and morals of the guests, it was a wonderful hotel.

My first time staying on this hotel. And will definitely comeback. My friends daughter held her 18th bday here and they had rented the function area. And it was beautiful! The food is good, the set up is pretty. While waiting for the room they assigned to me was able to try their cafe which offers brunch and love their brunch menu. The only thing about checking in is you have to ask the frontdeak twice if my room is ready. Because the frontdesk who told me that they will call me when the room is ready. Did not call me at all. So after 2 hours.I asked her again If my room is ready then that is the time they gave me the key for my room. Good thing me and 2 of my friends are enjoying the food on their cafe. The room was clean..I had a kinda nice view too. The room is big so I'm happy about that. The bathroom was okay. Nothing really special though.